What users are saying about
51 Ratings
108 Ratings
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Score 8.5 out of 100
51 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Amazon CloudWatch

Ideal for monitoring AWS services and workloads. We have several of our websites entirely hosted on AWS and we're able to get a Grafana dashboard of all the relevant metrics from CloudFront, S3, EC2, RDS, and Elastic Beanstalk. This can be set up within the hour or templated on your code for infrastructure (we do this with terraform & cloud formation). By design, it isn't suited for non-AWS workloads.
Anonymous | TrustRadius Reviewer

BMC FootPrints

BMC FootPrints does helpdesk ticketing very well for us in our IT department. In general, any scenario that requires some way to enter in, track and report on issues for enterprise users is the best fit. We've been doing this for more than 10 years on different versions of FootPrints. Where I would not see this as a good fit is probably is for smaller deployments of less than 50 users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Amazon CloudWatch
BMC FootPrints
7.5
Organize and prioritize service tickets
Amazon CloudWatch
BMC FootPrints
8.6
Expert directory
Amazon CloudWatch
BMC FootPrints
7.6
Service restoration
Amazon CloudWatch
BMC FootPrints
6.6
Self-service tools
Amazon CloudWatch
BMC FootPrints
7.0
Subscription-based notifications
Amazon CloudWatch
BMC FootPrints
7.8
ITSM collaboration and documentation
Amazon CloudWatch
BMC FootPrints
7.4
ITSM reports and dashboards
Amazon CloudWatch
BMC FootPrints
7.6

ITSM asset management

Amazon CloudWatch
BMC FootPrints
7.0
Configuration mangement
Amazon CloudWatch
BMC FootPrints
7.0
Asset management dashboard
Amazon CloudWatch
BMC FootPrints
7.0
Policy and contract enforcement
Amazon CloudWatch
BMC FootPrints
7.0

Change management

Amazon CloudWatch
BMC FootPrints
7.0
Change requests repository
Amazon CloudWatch
BMC FootPrints
7.0
Change calendar
Amazon CloudWatch
BMC FootPrints
7.0
Service-level management
Amazon CloudWatch
BMC FootPrints
7.0

Pros

Amazon CloudWatch

  • Managing log retention periods is very simple with CloudWatch, and can be configured on a per-group basis.
  • Monitoring host performance is very easy when coupled with the CloudWatch Agent on an EC2 instance. A simple installation and configuration replaces an entire 3rd-party host monitoring stack.
  • CloudWatch is flexible enough for not just host monitoring, but application monitoring as well. It's easy to pipe local logs up to CloudWatch and extract structured data in order to monitor and set alerts on custom app metrics.
Brian Dentino | TrustRadius Reviewer

BMC FootPrints

  • Customizable. Separate work spaces are nice for different departments. Being able to edit the fields and add your own make it personal for the end user in mind.
  • Easy to use. Can simply send an email.
  • Organization is easy. Adding priority levels makes a quick overview simple to navigate.
Anonymous | TrustRadius Reviewer

Cons

Amazon CloudWatch

  • CloudWatch doesn't monitor things outside of the cloud, it's not what it is intended for.
  • Billing is confusing as it bills on Dashboard, metrics called, custom metrics, etc. Hard to forecast the charge.
  • Paradigm is confusing sometimes and difficult to learn.
Anonymous | TrustRadius Reviewer

BMC FootPrints

  • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
  • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
  • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon CloudWatch

No score
No answers yet
No answers on this topic

BMC FootPrints

BMC FootPrints 8.6
Based on 9 answers
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
Anonymous | TrustRadius Reviewer

Usability

Amazon CloudWatch

Amazon CloudWatch 7.0
Based on 2 answers
The tool collects a great deal of data, and data that's not available many other places. But the data is hidden in obscure places, and the logs are hard to read and follow. The user interface could use a heavy rework, and several companies have made a business out of scraping the data and presenting it better.
Anonymous | TrustRadius Reviewer

BMC FootPrints

BMC FootPrints 8.5
Based on 2 answers
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
Anonymous | TrustRadius Reviewer

Support Rating

Amazon CloudWatch

Amazon CloudWatch 7.6
Based on 16 answers
Support is effective, and we were able to get any problems that we couldn't get solved through community discussion forums solved for us by the AWS support team. For example, we were assisted in one instance where we were not sure about the best metrics to use in order to optimize an auto-scaling group on EC2. The support team was able to look at our metrics and give a useful recommendation on which metrics to use.
Ramindu Deshapriya | TrustRadius Reviewer

BMC FootPrints

BMC FootPrints 8.6
Based on 5 answers
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amazon CloudWatch

I can only speak to how it's positively benefited my organization. The problem was that hosting in-house servers is no longer a cost-effective solution vs. containerization in the cloud. But once you rely on hosting servers in the cloud you need a tool to manage every aspect of that including log monitoring, resource utilization, and application performance. Amazon CloudWatch is exactly the tool you need.
Anonymous | TrustRadius Reviewer

BMC FootPrints

I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon CloudWatch

  • Scalability. Saving us cost when we can downgrade underperforming instances.
  • Great monitoring and peace of mine without always having to check logs to any services failure.
  • Support cost is high. It would be nicer if documentation would be easier to follow.
Anonymous | TrustRadius Reviewer

BMC FootPrints

  • We have had an increase in efficiency now that we have the time tracking active. We are much better able to track employee activity.
  • Our sales department has a workspace set up to field incoming sales inquiry emails. It makes it much easier to see who has sent in something, and also see who is working what leads.
  • Our customer service has gotten better since we have started assigning issues for follow up. We also have an escalation in place to alert management for a large number of incoming issues, or an issue that has gone over 60 minutes without a response.
Todd Arntson | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon CloudWatch

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Amazon CloudWatch Editions & Modules

Edition
First 10,000 Metrics$0.301
Next 240,000 Metrics$0.101
Next 750,000 Metrics$0.051
Over 1,000,000 Metrics$0.021
  1. Per Metric
Additional Pricing Details
With Amazon CloudWatch, there is no up-front commitment or minimum fee; you simply pay for what you use. You will be charged at the end of the month for your usage.

BMC FootPrints

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BMC FootPrints Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon CloudWatch
8.8
BMC FootPrints
7.6

Likelihood to Renew

Amazon CloudWatch
BMC FootPrints
8.6

Usability

Amazon CloudWatch
7.0
BMC FootPrints
8.5

Support Rating

Amazon CloudWatch
7.6
BMC FootPrints
8.6

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