20 Ratings
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Score 9 out of 100
14 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Amazon Cognito

If you're already using AWS, there's no reason why you should implement your own password authentication or OAuth flows when you can use Cognito instead. It solves that work for you astoundingly well. You might be tempted by a tool like Okta for OAuth flows, but unless you already have a hard dependency on it then you should go with Cognito instead. It's much lighter weight, and it's much more pleasant to extend it with lambdas.
If you don't have any AWS in your stack, or it's very very important to you to stay platform-independent for your login flows, then those are reasons to avoid Cognito.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
Anonymous | TrustRadius Reviewer

Pros

Amazon Cognito

  • Amazon Cognito allows you to build multi-factor authentication with a few clicks.
  • Cognito supports sign-in with social identity providers like Facebook and Google.
  • It is easy to manage Cognito users through the Console.
  • It is easy to customize sign-up and sign-in workflows by integrating with AWS Lambda.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
Anonymous | TrustRadius Reviewer

Cons

Amazon Cognito

  • As such I do not find any major things as cons. However they can improve the documentation.
  • Sometimes additional customisation increases complexity. Most of those advanced features are not used frequently.
Apurv Doshi | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon Cognito

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 7 answers
It does everything we want on the technical side. I can't speak for the business die of the house, but from our point of view, the product is great.
Anonymous | TrustRadius Reviewer

Usability

Amazon Cognito

Amazon Cognito 8.0
Based on 2 answers
All the features AWS Cognito offers gives the user the options they need without making it too complicated. Your customers will be happy. On the administration site usability is also great. After a small learning curve, you can setup Cognito for your usage
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.2
Based on 6 answers
Admin panel is very clean and effective and manageable. Can't say enough good things about the UI. It's easy to use and enables to configure embeddable widgets by simply copying and pasting Java Script examples.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Amazon Cognito

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 12 answers
Very good across the board save for the previously mentioned commenting issues (moderation times out, unable to add to blacklist, some smaller issues)
Anonymous | TrustRadius Reviewer

Performance

Amazon Cognito

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Support Rating

Amazon Cognito

Amazon Cognito 7.3
Based on 3 answers
AWS Support overall is poor. Your main resources are trainings and the docs, and the docs can be very confusing. Using Cognito well involves having a developer learn it deeply and help support your team in understanding it. That said, Cognito's competitors also have dismal support and even worse documentation, so while this isn't a strength for Cognito it may still be the frontrunner here.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.6
Based on 14 answers
Fantastic support team. Very proactive. Not only do they answer questions in a timely manner, but they proactively show us whats coming in next releases. I can also share what I would like to see. They are very honest about what they can do, and what is not likely to be on the roadmap.
I never get any push-back from them about the hours of support. They are always willing to help.
They are also great about suggesting best practices that we might not have thought about. In other words, "Have you thought about doing it this way...".
Anonymous | TrustRadius Reviewer

Online Training

Amazon Cognito

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 7.3
Based on 6 answers
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.
Anonymous | TrustRadius Reviewer

Implementation Rating

Amazon Cognito

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amazon Cognito

When compared to Okta, I would say Cognito is still not up to pace with Okta. However, I guess they are constantly updating their features and will soon come with the new features. I would say Cogntio provides a better interface than Azure.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

The three names that we were given to evaluate against Gigya by our tiger team were Bitium, OneLogin, and Janrain. The last one was just too new to the game, so after a brief review, we passed. We moderately considered Bitium, but OneLogin seemed to win against them more than they lost. In the end, it came down to Gigya versus OneLogin, and we decided to go with Gigya because of the overwhelming reviews of the outstanding customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Cognito

  • Amazon Cognito has had a positive impact on our business by allowing us to develop services that require user sign-up and sign-in more rapidly. Not only do we not need to build or maintain these features, but Cognito's implementation is also better than what we would be justified in building ourselves.
  • Amazon Cognito makes user management easy. This reduces the time we have to spend supporting users. Non-technical product managers can even use the AWS Console to manage users without requiring support from developers.
  • Amazon Cognito is likely more secure than what would be built in-house; a portion of our attack surface is now managed by Amazon.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • By adding Google and Facebook as social sign up options, our signups have increased by 30%
  • By seamlessly integrating Gigya and our commerce engine we are able to use personalisation facets from multiple sources
  • Gigya allows customer services a single view of our users helping them to manage accounts and unsubscribe across multiple sites and domains
Gareth Beer | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon Cognito

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Cognito Editions & Modules

Edition
Starting Price$0.011
  1. Per MAU
Additional Pricing Details

SAP Customer Data Cloud (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Customer Data Cloud (formerly Gigya) Editions & Modules

Additional Pricing Details

Add comparison