Amazon Cognito is a mobile identity product that allows users to add user sign-up and sign-in to mobile and web apps, and authenticate users through social identity providers.
$0.01
Per MAU
SAP Customer Data Solutions
Score 8.4 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.
Currently, this RaaS service appears to be appropriate for any record-based requirement where we need to utilize the same database for numerous apps since it unifies the whole customer base and provides the data in a unified manner, which is excellent for a business. Although I would not advocate this solution for small firms with a single B2C application, it is perfect for companies who do not have a large number of developers. On the other hand, if the company has full-fledged developers, they will select alternative market possibilities.
Amazon Cognito has a bit of a learning curve. You need to learn its concepts and terminology. The documentation does not describe some topics comprehensively.
Some Console screens would benefit from improved search and filtering options.
When another AWS product (e.g., SageMaker) configures Cognito on your behalf, it is not clear what you're getting. For example, the expiration of a temporary password was configured but never communicated.
We miss being able to see a global dashboard in the account. We have more than 20 sites and we can see a dashboard per SSO group.
We miss some kind of tool that allows us to know the user session health. For us, it is so important to know what is happening with the user session, not only to know how many users are logged in or logged out.
We miss a took that allow us to get more advanced analityc information
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
All the features AWS Cognito offers gives the user the options they need without making it too complicated. Your customers will be happy. On the administration site usability is also great. After a small learning curve, you can setup Cognito for your usage
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
There have been very some blackouts recently, but SAP Client Information Solutions' response time is quick and they keep you educated of the advance of the issues they resolve. We had a few issues amid integration with SAP Commerce Cloud and whereas characterizing custom enrollment streams (through screenshots) at to begin with, but as the item developed, the issues were settled.
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
AWS Support overall is poor. Your main resources are trainings and the docs, and the docs can be very confusing. Using Cognito well involves having a developer learn it deeply and help support your team in understanding it. That said, Cognito's competitors also have dismal support and even worse documentation, so while this isn't a strength for Cognito it may still be the frontrunner here.
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup. Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
They are ideal tools to create a secure and unique login experience for our applications. Thanks to its API authorization, Amazon Cognito ensures connections to applications that are secure.It is easy to use and provides easy access to files and applications that you need to complete your goal.
Since we offer our products to different people all over the world, we require a customer data platform that offers multiple languages and is accessible everywhere. Therefore, Twilio Segment was not the best tool for us because it only offers a few languages and also can’t be accessed in certain parts of the globe.
Ever since we implemented SAP Customer Data Solutions, we realized a lot of traffic on our social media channels.
SAP Customer Data Solutions has focused on a single sign-on, which reduces time accessing customer data from multiple repositories.
Via comments sharing on social media channels like Twitter and Facebook, we have been able to keep in touch with our registered users while gaining more prospects.
Strong relationship between suppliers and customers group.
