TrustRadius

Amazon Connect vs. DialedIn

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Connect
Score 8.0 out of 10
N/A
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.
$0
per profile/per month
DialedIn
Score 1.7 out of 10
N/A
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.N/A
Pricing
Amazon ConnectDialedIn
Editions & Modules
Customer Profiles
$0.0025
per profile/per month
Chat
$0
per message
Contact Lens (5 million+ monthly minutes)
$0.0125
per minute
Contact Lens (first 5 million monthly minutes)
$0.015
per minute
Voice
$0.02
per minute
Voice ID
$0.025
per transaction
Tasks
$0.04
per task
No answers on this topic
Offerings
Pricing Offerings
Amazon ConnectDialedIn
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon ConnectDialedIn
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Amazon ConnectDialedIn
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Amazon Connect
7.3
4 Ratings
13% below category average
DialedIn
-
Ratings
Agent dashboard5.54 Ratings00 Ratings
Validate callers7.24 Ratings00 Ratings
Outbound response7.34 Ratings00 Ratings
Call forwarding7.24 Ratings00 Ratings
Click-to-call (CTC)7.24 Ratings00 Ratings
Warm transfer8.94 Ratings00 Ratings
Predictive dialing5.23 Ratings00 Ratings
Interactive voice response6.34 Ratings00 Ratings
REST APIs8.93 Ratings00 Ratings
Call scripts5.64 Ratings00 Ratings
Call tracking7.34 Ratings00 Ratings
Multichannel integration9.14 Ratings00 Ratings
CRM software integration8.94 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Amazon Connect
6.1
4 Ratings
30% below category average
DialedIn
-
Ratings
Inbound call routing9.14 Ratings00 Ratings
Omnichannel inbound routing5.64 Ratings00 Ratings
Recording7.34 Ratings00 Ratings
Quality management7.24 Ratings00 Ratings
Call analytics3.74 Ratings00 Ratings
Historical reporting5.64 Ratings00 Ratings
Live reporting5.54 Ratings00 Ratings
Customer surveys5.44 Ratings00 Ratings
Customer interaction analytics5.44 Ratings00 Ratings
Best Alternatives
Amazon ConnectDialedIn
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ConnectDialedIn
Likelihood to Recommend
7.3
(4 ratings)
9.0
(2 ratings)
User Testimonials
Amazon ConnectDialedIn
Likelihood to Recommend
Amazon AWS
Our company is a startup that is just starting to get wholesale customers. When we realized our customers needed support using our products, we set up a Contact Center via Amazon Connect. It has been very useful in allowing us to scale up very quickly, and provide services to our company as if we were a large corporation.
Verified User
Anonymous
Read full review
ChaseData
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Pros
Amazon AWS
  • Auto call distribution.
  • Web based scripting.
  • Easy chat deployment.
  • Call Recording.
  • Customer heat check.
  • Detailed reporting.
  • Live monitoring.
Navidut Tauhid | TrustRadius Reviewer
Navidut Tauhid
Information Technology Instructor
Read full review
ChaseData
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Verified User
Anonymous
Read full review
Cons
Amazon AWS
  • On reports and analytics, [I feel] Amazon Connect is slightly behind, and it should be perfected.
  • [In my experience], Amazon Connect lacks social platform integration, which is convenient and resourceful currently.
  • [I believe] Amazon Connect should include a queue management feature, for the call centers and customer help.
JM
Jadwel Mayna
Strategic Planning Manager
Read full review
ChaseData
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Alternatives Considered
Amazon AWS
We worked through a Request For Proposal to check different Contact Center platforms, we evaluated Talkdesk, Amazon Connect and Genesys PureConnect, all of them as a SaaS platforms, and trying to go to a pay per use model. The best option for us was Amazon Connect, with a pure pay per use model according to the minutes of use, instead of the number of agents. As our goal was to automate the maximum number of contacts, we didn't want a license model based in the number of agents
HM
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ChaseData
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Verified User
Anonymous
Read full review
Return on Investment
Amazon AWS
  • Amazon Collect has allowed us to scale quickly and retain flexibility.
  • Amazon Collect has allowed us to provide omnichannel support as if we were a larger corporation.
  • Amazon Collect has allowed us to retain productivity.
Verified User
Anonymous
Read full review
ChaseData
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
ScreenShots