Amazon Connect vs. Dialpad Ai Contact Center
Amazon Connect vs. Dialpad Ai Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Dialpad Ai Contact Center | N/A | Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Amazon Connect | Dialpad Ai Contact Center | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Dialpad Ai Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Dialpad Ai Contact Center | |
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Likelihood to Recommend | 7.3 (4 ratings) | 8.3 (21 ratings) |
Likelihood to Renew | - (0 ratings) | 9.2 (2 ratings) |
Amazon Connect | Dialpad Ai Contact Center | |
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Likelihood to Recommend | Amazon AWS | Dialpad |
Pros | Amazon AWS | Dialpad |
Cons | Amazon AWS | Dialpad |
Likelihood to Renew | Amazon AWS No answers on this topic | Dialpad |
Alternatives Considered | Amazon AWS | Dialpad |
Return on Investment | Amazon AWS | Dialpad |
ScreenShots |