Amazon Connect vs. TELUSCloud Contact Center
Amazon Connect vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Amazon Connect | TELUSCloud Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | TELUSCloud Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | TELUSCloud Contact Center | |
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Likelihood to Recommend | 7.3 (4 ratings) | 8.0 (1 ratings) |
Amazon Connect | TELUSCloud Contact Center | |
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Likelihood to Recommend | Amazon AWS | TELUS International |
Pros | Amazon AWS | TELUS International |
Cons | Amazon AWS | TELUS International |
Alternatives Considered | Amazon AWS | TELUS International |
Return on Investment | Amazon AWS | TELUS International |
ScreenShots |