What users are saying about
36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 36 reviews and ratings
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 83 reviews and ratings
Attribute Ratings
- Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
8.8
Amazon EC2 Auto Scaling
88%
17 Ratings
9.5
Avaya OneCloud UCaaS
95%
28 Ratings
Usability
7.5
Amazon EC2 Auto Scaling
75%
2 Ratings
9.1
Avaya OneCloud UCaaS
91%
4 Ratings
Availability
Amazon EC2 Auto Scaling
N/A
0 Ratings
9.7
Avaya OneCloud UCaaS
97%
3 Ratings
Performance
Amazon EC2 Auto Scaling
N/A
0 Ratings
9.5
Avaya OneCloud UCaaS
95%
3 Ratings
Support Rating
8.5
Amazon EC2 Auto Scaling
85%
2 Ratings
9.7
Avaya OneCloud UCaaS
97%
26 Ratings
Contract Terms and Pricing Model
Amazon EC2 Auto Scaling
N/A
0 Ratings
9.1
Avaya OneCloud UCaaS
91%
3 Ratings
Professional Services
Amazon EC2 Auto Scaling
N/A
0 Ratings
9.6
Avaya OneCloud UCaaS
96%
2 Ratings
Likelihood to Recommend
Amazon EC2 Auto Scaling
If you need to establish a system right away, in the past it took weeks or months to request a quote from the vendor and receive the equipment. Now, with Amazon EC2 in less than tens of minutes or hours, you can create a test environment and test it without any inconvenience.
Software Engineer
Digi InternationalInformation Technology & Services, 501-1000 employees
Avaya OneCloud UCaaS
The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Pros
Amazon EC2 Auto Scaling
- Dynamic scaling can be configured to respond to a wide variety of metrics and alerts
- Predictive scaling allows one to get ahead of high traffic events rather than simply reacting to them
- Health checks are configurable based on the needs of your application and architecture

Verified User
Contributor in Engineering
Computer Software Company, 1001-5000 employeesAvaya OneCloud UCaaS
- Extreme audio and video quality during online meetings.
- It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
- Amazing interface and easy to use.
- It works very well on mobile devices.
- It works via the web.
Analista de sistemas
TIVITInformation Technology & Services, 201-500 employees
Cons
Amazon EC2 Auto Scaling
- Sometimes, Auto scaling takes time to spin up your instances if your traffic is so high in short span of time.
- And, Auto scaling can be more efficient if we have only Load balancer in our architecture.
- It has some limitations on setting up the Auto scaling infra.
Senior Project Engineer
Brillio TechnologiesInformation Technology & Services, 1001-5000 employees
Avaya OneCloud UCaaS
- I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
- The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Communications Specialist
Yazaki North AmericaAutomotive, 10,001+ employees
Pricing Details
Amazon EC2 Auto Scaling
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Avaya OneCloud UCaaS
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Usability
Amazon EC2 Auto Scaling
Amazon EC2 Auto Scaling 7.5
Based on 2 answers
Usability is good since we already know how AWS works. For those that are new it might be a little bit confusing at the beginning but they are improving it at a fast pace. Even though AWS keeps changing the user interface constantly, it is still powerful, understandable and easy to use. For technical people, they still offer the CLI.
Senior Software Engineer & Project Manager
WiFiesta IncInformation Technology and Services, 11-50 employees
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.1
Based on 4 answers
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Reponsable de Alianzas
Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees
Reliability and Availability
Amazon EC2 Auto Scaling
No score
No answers yet
No answers on this topic
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.7
Based on 3 answers
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Performance
Amazon EC2 Auto Scaling
No score
No answers yet
No answers on this topic
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.5
Based on 3 answers
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Support Rating
Amazon EC2 Auto Scaling
Amazon EC2 Auto Scaling 8.5
Based on 2 answers
The platform works as is. The help and tutorials on the help page can help you to setup the entire platform without problems, and also provides help on a huge variety of problems.Amazon also provides support plans. We have the basic support plan, but Amazon offers three support tiers, and we know that it works perfect.

Verified User
Project Manager in Engineering
Entertainment Company, 51-200 employeesAvaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.7
Based on 26 answers
The support is good. Avaya is one of the largest companies in this area of unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Computer Security Specialist
Grupo BoticárioChemicals, 5001-10,000 employees
Alternatives Considered
Amazon EC2 Auto Scaling
Before we were using server with fixed resources which having Microsoft IIS installed.Server has fixed hard disk size, and fixed number of GBs per month.Sometimes all resources are consumed prior to next billing cycle, then at the end, we need to buy or pay more for extra resources to let all things work as expected.After AWS EC2 Auto scaling, we don't need to go and check how server performing, and how much resources consumed.
Senior Software Engineer
Impero IT Services Pvt. Ltd.Information Technology & Services, 11-50 employees
Avaya OneCloud UCaaS
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.

Verified User
Administrator in Other
Education Management Company, 11-50 employeesContract Terms and Pricing Model
Amazon EC2 Auto Scaling
No score
No answers yet
No answers on this topic
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.1
Based on 3 answers
The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Professional Services
Amazon EC2 Auto Scaling
No score
No answers yet
No answers on this topic
Avaya OneCloud UCaaS
Avaya OneCloud UCaaS 9.6
Based on 2 answers
One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.
Analista de infraestrutura
Grupo BoticárioChemicals, 501-1000 employees
Return on Investment
Amazon EC2 Auto Scaling
- We will devote more time to development than server administration, but we will require additional time if you migrate from another ecosystem.
- Fault detection and reporting are automated in the old server, and bandwidth is fixed per month, but everything is manageable automatically. We only pay for the resources we use.
- After some months, we met our return on investment (ROI).
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Avaya OneCloud UCaaS
- Single number reach has helped our operations team to be connected anytime required.
- Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
- Voice Quality is extremely good and helps in getting many ppl in conference with ease.
- Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

Verified User
Engineer in Sales
Telecommunications Company, 501-1000 employees