What users are saying about
36 Ratings
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Score 8.7 out of 100
83 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Avaya OneCloud UCaaS is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.8

Amazon EC2 Auto Scaling

88%
17 Ratings
9.5

Avaya OneCloud UCaaS

95%
28 Ratings

Usability

7.5

Amazon EC2 Auto Scaling

75%
2 Ratings
9.1

Avaya OneCloud UCaaS

91%
4 Ratings

Availability

Amazon EC2 Auto Scaling

N/A
0 Ratings
9.7

Avaya OneCloud UCaaS

97%
3 Ratings

Performance

Amazon EC2 Auto Scaling

N/A
0 Ratings
9.5

Avaya OneCloud UCaaS

95%
3 Ratings

Support Rating

8.5

Amazon EC2 Auto Scaling

85%
2 Ratings
9.7

Avaya OneCloud UCaaS

97%
26 Ratings

Contract Terms and Pricing Model

Amazon EC2 Auto Scaling

N/A
0 Ratings
9.1

Avaya OneCloud UCaaS

91%
3 Ratings

Professional Services

Amazon EC2 Auto Scaling

N/A
0 Ratings
9.6

Avaya OneCloud UCaaS

96%
2 Ratings

Likelihood to Recommend

Amazon EC2 Auto Scaling

If you need to establish a system right away, in the past it took weeks or months to request a quote from the vendor and receive the equipment. Now, with Amazon EC2 in less than tens of minutes or hours, you can create a test environment and test it without any inconvenience.
Brandon R Hudson | TrustRadius Reviewer

Avaya OneCloud UCaaS

The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Arthur Rocha | TrustRadius Reviewer

Pros

Amazon EC2 Auto Scaling

  • Dynamic scaling can be configured to respond to a wide variety of metrics and alerts
  • Predictive scaling allows one to get ahead of high traffic events rather than simply reacting to them
  • Health checks are configurable based on the needs of your application and architecture
Anonymous | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • Extreme audio and video quality during online meetings.
  • It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
  • Amazing interface and easy to use.
  • It works very well on mobile devices.
  • It works via the web.
Bruna Rodrigues | TrustRadius Reviewer

Cons

Amazon EC2 Auto Scaling

  • Sometimes, Auto scaling takes time to spin up your instances if your traffic is so high in short span of time.
  • And, Auto scaling can be more efficient if we have only Load balancer in our architecture.
  • It has some limitations on setting up the Auto scaling infra.
Gnanasekar Mani | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Pricing Details

Amazon EC2 Auto Scaling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Avaya OneCloud UCaaS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Usability

Amazon EC2 Auto Scaling

Amazon EC2 Auto Scaling 7.5
Based on 2 answers
Usability is good since we already know how AWS works. For those that are new it might be a little bit confusing at the beginning but they are improving it at a fast pace. Even though AWS keeps changing the user interface constantly, it is still powerful, understandable and easy to use. For technical people, they still offer the CLI.
Carlos Becerra | TrustRadius Reviewer

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.1
Based on 4 answers
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Diana Gervasio | TrustRadius Reviewer

Reliability and Availability

Amazon EC2 Auto Scaling

No score
No answers yet
No answers on this topic

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.7
Based on 3 answers
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Arthur Rocha | TrustRadius Reviewer

Performance

Amazon EC2 Auto Scaling

No score
No answers yet
No answers on this topic

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.5
Based on 3 answers
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
Arthur Rocha | TrustRadius Reviewer

Support Rating

Amazon EC2 Auto Scaling

Amazon EC2 Auto Scaling 8.5
Based on 2 answers
The platform works as is. The help and tutorials on the help page can help you to setup the entire platform without problems, and also provides help on a huge variety of problems.Amazon also provides support plans. We have the basic support plan, but Amazon offers three support tiers, and we know that it works perfect.
Anonymous | TrustRadius Reviewer

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.7
Based on 26 answers
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Bruno Carvalho | TrustRadius Reviewer

Alternatives Considered

Amazon EC2 Auto Scaling

Before we were using server with fixed resources which having Microsoft IIS installed.Server has fixed hard disk size, and fixed number of GBs per month.Sometimes all resources are consumed prior to next billing cycle, then at the end, we need to buy or pay more for extra resources to let all things work as expected.After AWS EC2 Auto scaling, we don't need to go and check how server performing, and how much resources consumed.
Ravi Khunt | TrustRadius Reviewer

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Amazon EC2 Auto Scaling

No score
No answers yet
No answers on this topic

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.1
Based on 3 answers
The intermediate version prices are cheaper than the leading video conferencing tools, but it does not have the recording feature. If I could change one thing, I would put this cloud recording functionality in this intermediate version of Avaya Spaces as well. I believe it would be a big differentiator from the competition.
Arthur Rocha | TrustRadius Reviewer

Professional Services

Amazon EC2 Auto Scaling

No score
No answers yet
No answers on this topic

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.6
Based on 2 answers
One of the features of the PRO version, known as Power, is the possibility to record unlimited meetings in the Avaya cloud without worrying about storage space. We keep it for 30 days and then an intern downloads it to our internal network. This version also allowed us to do some events with more than 100 people connected without causing any network instability.
Arthur Rocha | TrustRadius Reviewer

Return on Investment

Amazon EC2 Auto Scaling

  • We will devote more time to development than server administration, but we will require additional time if you migrate from another ecosystem.
  • Fault detection and reporting are automated in the old server, and bandwidth is fixed per month, but everything is manageable automatically. We only pay for the resources we use.
  • After some months, we met our return on investment (ROI).
Al Mubassir Muin | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

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