Amazon Lex vs. Freshworks Customer Service Suite
Amazon Lex vs. Freshworks Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Lex | N/A | AWS provides Amazon Lex, a chatbot building technology. | $0 Per Speech Request | |
Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $29 per month per user |
Amazon Lex | Freshworks Customer Service Suite | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Amazon Lex | Freshworks Customer Service Suite | |
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Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Amazon Lex | Freshworks Customer Service Suite | |
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Small Businesses | IBM watsonx Assistant Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Lex | Freshworks Customer Service Suite | |
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Likelihood to Recommend | 8.0 (1 ratings) | 9.0 (24 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (2 ratings) |
Usability | 9.0 (1 ratings) | 9.0 (1 ratings) |
Support Rating | 8.0 (1 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Amazon Lex | Freshworks Customer Service Suite | |
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Likelihood to Recommend | Amazon AWS | Freshworks Inc |
Pros | Amazon AWS No answers on this topic | Freshworks Inc |
Cons | Amazon AWS No answers on this topic | Freshworks Inc |
Likelihood to Renew | Amazon AWS No answers on this topic | Freshworks Inc |
Usability | Amazon AWS | Freshworks Inc |
Support Rating | Amazon AWS | Freshworks Inc |
Implementation Rating | Amazon AWS No answers on this topic | Freshworks Inc |
Alternatives Considered | Amazon AWS No answers on this topic | Freshworks Inc |
Return on Investment | Amazon AWS | Freshworks Inc |
ScreenShots | Freshworks Customer Service Suite Screenshots |