What users are saying about
9 Ratings
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Top Rated
74 Ratings
9 Ratings
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Score 7.7 out of 100

Freshchat

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Top Rated
74 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Freshchat is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Amazon Lex and Freshchat are tied in 1 area: Usability

Likelihood to Recommend

8.0

Amazon Lex

80%
1 Rating
9.0

Freshchat

90%
25 Ratings

Likelihood to Renew

Amazon Lex

N/A
0 Ratings
9.5

Freshchat

95%
2 Ratings

Usability

9.0

Amazon Lex

90%
1 Rating
9.0

Freshchat

90%
1 Rating

Support Rating

8.0

Amazon Lex

80%
1 Rating
9.0

Freshchat

90%
1 Rating

Implementation Rating

Amazon Lex

N/A
0 Ratings
9.0

Freshchat

90%
1 Rating

Likelihood to Recommend

Amazon AWS

If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
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Freshworks Inc

its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
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Pros

Amazon AWS

No answers on this topic

Freshworks Inc

  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
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Cons

Amazon AWS

No answers on this topic

Freshworks Inc

  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
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Pricing Details

Amazon Lex

Starting Price

$0.004 Per Speech Request

Editions & Modules

Amazon Lex editions and modules pricing
EditionModules
Request and Response$0.0041
Stream Conversation$0.00652

Footnotes

  1. Per Speech Request
  2. Per Speech Interval

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Freshchat

Starting Price

$15 Per Agent per month , billed annually

Editions & Modules

Freshchat editions and modules pricing
EditionModules
Growth$151
Pro$392
Enterprise$69.003

Footnotes

  1. Per Agent per month , billed annually
  2. Per Agent per month , billed annually
  3. Per Agent per month , billed annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $15

Additional Details

Likelihood to Renew

Amazon AWS

No answers on this topic

Freshworks Inc

Because all my work is based on fresh disk
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Usability

Amazon AWS

Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
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Freshworks Inc

I think this is the best evaluation in my opinion
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Support Rating

Amazon AWS

Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
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Freshworks Inc

I think this is the right assessment in my opinion
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Implementation Rating

Amazon AWS

No answers on this topic

Freshworks Inc

I hope to show new users data because this can save a lot of time
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Alternatives Considered

Amazon AWS

No answers on this topic

Freshworks Inc

I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
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Return on Investment

Amazon AWS

  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
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Freshworks Inc

  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
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