What users are saying about
9 Ratings
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Top Rated
26 Ratings
9 Ratings
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Score 7.7 out of 100

SAP Extension Suite

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Top Rated
26 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • SAP Extension Suite is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Amazon Lex

80%
1 Rating
9.0

SAP Extension Suite

90%
16 Ratings

Usability

9.0

Amazon Lex

90%
1 Rating

SAP Extension Suite

N/A
0 Ratings

Support Rating

8.0

Amazon Lex

80%
1 Rating

SAP Extension Suite

N/A
0 Ratings

Likelihood to Recommend

Amazon AWS

If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
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SAP

The adoption of SAP Extension Suite is growing significantly and it has become a strategic platform for our company. SAP Extension Suite will most likely meet the requirements of most companies to get beyond small workgroup apps and tackle more strategic requirements. The most important thing that SAP Extension delivers is a single UI for development effort for web and mobile deployment.
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Pros

Amazon AWS

No answers on this topic

SAP

  • Reduces the length and cost of system development and integration
  • Empowers developers to acquire a new skill to deliver applications and other services efficiently
  • Enabled the innovation team to transform the way services are accessed and delivered
  • Ensures scalability of apps used simultaneously by thousands of customers
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Cons

Amazon AWS

No answers on this topic

SAP

  • It was a bit of a hassle to configure at first but once setup it's easy and fast.
  • At a certain time they removed key items used in pipelines to force upgrades.
  • The new UI though works well feels less intuitive than the previous one.
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Pricing Details

Amazon Lex

Starting Price

$0.004 Per Speech Request

Editions & Modules

Amazon Lex editions and modules pricing
EditionModules
Request and Response$0.0041
Stream Conversation$0.00652

Footnotes

  1. Per Speech Request
  2. Per Speech Interval

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

SAP Extension Suite

Starting Price

Editions & Modules

SAP Extension Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Usability

    Amazon AWS

    Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
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    SAP

    No answers on this topic

    Support Rating

    Amazon AWS

    Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
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    SAP

    No answers on this topic

    Alternatives Considered

    Amazon AWS

    No answers on this topic

    SAP

    We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget.
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    Return on Investment

    Amazon AWS

    • Support satisfaction has increased
    • Time to resolve customer concerns has seen a major improvement
    • Amazon Lex can quickly automate repetitive simple tasks for us
    • Our organization has built NLP capability without having to hire language experts/linguists
    • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
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    SAP

    • Faster development cycle due to native integration with SAP products
    • Negative short-term ROI due to the lack of training material and significant differences with the previous version of the same tool (SAP Web IDE)
    • Tighter integration with corporate programming guidelines since SAP Extension Suite offers great integration with DevOps pipeline solutions
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    Screenshots

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