Likelihood to Recommend Amazon Quicksight is a truly cloud-based solution so it works perfectly fine and saves a lot of expense in terms of hardware and maintenance. We can maintain it by ourselves by giving commands on UI. If you have connectivity issues then it can cause headaches because it's a cloud platform and it's a bit costly as compared to other services
Read full review I think this tool is an absolute have to have for MSPs, especially those using
ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW
PSA 's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
Read full review Pros Easily to set up for data sources, already supports quite a few of AWS and non-AWS data sources Cost friendly since users are charged only for basis of usage Read full review Robust and flexible kinds of dashboards and gauges Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking Good ability to tie into critical data sources for our company's operations Read full review Cons It is still immature as a cloud-based BI tool. Its functionality is about 40-50% of its competitor's products. Application is still a little buggy and non-intuitive at times. Read full review Modifying data sets to bring in custom fields requires an experienced SQL engineer Cost when bringing in lots of data sources can be prohibitive Limited ability to format gauges and reports Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST! Read full review Usability It is easy to use and set up no need to put in so much effort. Once build, the dashboard can be used with multiple clients with the same domain. It provides multiple connectivity options which makes it a versatile option for reporting.
Read full review Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Read full review Support Rating They provide proper support when needed. They are always ready to provide the box solution and make things easier for users.
Read full review We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
Read full review Alternatives Considered All of the other reporting platforms my organization has used previously were within our CRM and not a standalone program. In that we were very limited in being able to slice and dice the data the way that we wanted to
Read full review We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Read full review Return on Investment Reduce lots of setup and maintenance cost. Latest technology in market. Full eco system provided under on roof. Cost effective. Read full review Faster compilation of Business Review material For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup. From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed. Read full review ScreenShots