What users are saying about
42 Ratings
3 Ratings
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Score 9.5 out of 100
42 Ratings
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Score 3.4 out of 100

Likelihood to Recommend

Amazon Rekognition

Amazon Rekognition is well suited for all image and videos analysis. Also, deep learning projects for image and video can easily be done using this. It is very easy to use so a beginner can also use it.
Purva Bhatt | TrustRadius Reviewer

ClickTale

It is well suited to businesses with a full time web analyst that will be using the tools to create actionable reports that drive action in the company. It is less appropriate where companies are just looking for some new tools and it will be forgotten soon after implementation. If a website is critical to your business and you have dedicated resources or consultants to help you understand the data, then it is invaluable. I love it.
Dan Briscoe | TrustRadius Reviewer

Pros

Amazon Rekognition

  • Image tagging is very good.
  • Object detection is precise.
  • Video tagging has become very easy using Rekognition.
Sam Lance | TrustRadius Reviewer

ClickTale

  • In my experience ClickTale's unique value proposition is its heatmapping platform--and it delivers on that UVP very well. It has a suite of available maps each delivering unique and easily digestible insights.
  • ClickTale provides very enlightening data that I haven't found anywhere else such as hover time, hover order, and hesitation.
  • ClickTale also provides useful customizable segments, which allow for more granular data analysis.
  • ClickTale is extremely easy to install.
Leor Maizel | TrustRadius Reviewer

Cons

Amazon Rekognition

  • The cost is bit more for small scale companies.
  • For text processing, OCR is not available in amazon rekognition.
  • Only facial search is available in image search.
Purva Bhatt | TrustRadius Reviewer

ClickTale

  • I always felt not providing me with the ability to grant others in my company with rights restricted access was a huge downside. This forced me into being the sole point of contact for anything that had to do with Clicktale.
  • Hugely lacking in the ability for me to build reports using the quantitative data. It was very labor intensive for me to gather and analyze data from Clicktale.
  • I missed out in a lot of functionality not having an enterprise level subscription. I had the gold subscription. Many of the things I wanted to capture were not possible without involving their developers - and that was only possible at the enterprise subscription level.
Art Zippel, CUA | TrustRadius Reviewer

Likelihood to Renew

Amazon Rekognition

No score
No answers yet
No answers on this topic

ClickTale

ClickTale 7.5
Based on 11 answers
I am still on the fence regarding renewing our account. Currently we are trying to determine what tools and programs offer the highest ROI and generates the most efficiency for our employees. ClickTale may become lost in the shuffle along with other programs and accounts we are currently using. While effective, ClickTale has limited scope in general marketing uses.
Chris Zagala | TrustRadius Reviewer

Usability

Amazon Rekognition

Amazon Rekognition 9.5
Based on 2 answers
Very much suitable for many applications where the image processing features are secondary and independent of any domain. This makes it a general solution and the recognition features are returned in a JSON object in response to the API called made which is a very simple process.
Sam Lance | TrustRadius Reviewer

ClickTale

ClickTale 7.0
Based on 1 answer
I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.
Art Zippel, CUA | TrustRadius Reviewer

Support Rating

Amazon Rekognition

Amazon Rekognition 9.5
Based on 2 answers
Support of Amazon is great. So far we are having a great experience using it.
Purva Bhatt | TrustRadius Reviewer

ClickTale

No score
No answers yet
No answers on this topic

Alternatives Considered

Amazon Rekognition

It's easy to implement and its documentation is great compared to CNTK.
Sam Lance | TrustRadius Reviewer

ClickTale

ClickTale is now a step ahead of the competition since it delivers insights based on pre-defined business KPIs and customer journeys that we have set up. We can also segment our traffic and easily sift through the many recordings finding the ones that match our lookup criteria. This paired with a good and reliable PII masking helps us with insight collection and drive business decisions which other solutions don't have.The new non-Flash interface is clean and simple to use and has all the functionalities centralized.
Nuno Luz | TrustRadius Reviewer

Return on Investment

Amazon Rekognition

  • The best thing it made our work fast.
  • It reduces the chance of failure of a project which is based on image or video processing.
  • We can assign anyone in our team to work on this as it very easy to use.
Purva Bhatt | TrustRadius Reviewer

ClickTale

  • Rarely was actionable insight taken from the ClickTale tool that resulted in a better user experience on our website. We made small changes on different aspects of our webpages that typically did not show an improvement over the previous versions.
  • The dedicated time and resources in the ClickTale tool did not justify the investment. The heat maps can be helpful but they are based on mouse clicks (Google Analytics can help with that). Watching recordings can get time consuming and don't always provide enough data for an actionable takeaway.
  • If you take the approach of identifying a potential problem on your website first, then using the ClickTale tool to dig deeper in the issue, you might find the tool helpful. However, make sure you gather enough data on the potential issue before making changes to your site (and monitor the changes afterward).
Ryan Freeman | TrustRadius Reviewer

Pricing Details

Amazon Rekognition

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Rekognition Editions & Modules

Edition
First 1 Million Images Processed$0.0011
Next 9 Million Images Processed$0.00081
Next 90 Million Images Processed$0.00061
Over 100 Million Images Processed$0.00041
  1. Per Image
Additional Pricing Details

ClickTale

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickTale Editions & Modules

Additional Pricing Details

Add comparison