What users are saying about
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Top Rated
603 Ratings

Amazon Web Services

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Top Rated
603 Ratings
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Score 8.5 out of 100
57 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Infrastructure-as-a-Service (IaaS)

    7.6

    Amazon Web Services

    76%

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    Amazon Web Services ranks higher in 9/9 features

    Service-level Agreement (SLA) uptime

    8.1
    81%
    61 Ratings
    N/A
    0 Ratings

    Dynamic scaling

    8.2
    82%
    62 Ratings
    N/A
    0 Ratings

    Elastic load balancing

    7.9
    79%
    58 Ratings
    N/A
    0 Ratings

    Pre-configured templates

    6.7
    67%
    55 Ratings
    N/A
    0 Ratings

    Monitoring tools

    7.6
    76%
    62 Ratings
    N/A
    0 Ratings

    Pre-defined machine images

    7.6
    76%
    55 Ratings
    N/A
    0 Ratings

    Operating system support

    7.3
    73%
    61 Ratings
    N/A
    0 Ratings

    Security controls

    7.9
    79%
    63 Ratings
    N/A
    0 Ratings

    Automation

    7.3
    73%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Amazon Web Services is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
    • NICE Nexidia Analytics is rated higher in 5 areas: Likelihood to Recommend, Usability, Availability, Support Rating, Online Training

    Likelihood to Recommend

    8.1

    Amazon Web Services

    81%
    76 Ratings
    9.0

    NICE Nexidia Analytics

    90%
    39 Ratings

    Likelihood to Renew

    9.4

    Amazon Web Services

    94%
    10 Ratings
    9.1

    NICE Nexidia Analytics

    91%
    3 Ratings

    Usability

    7.5

    Amazon Web Services

    75%
    10 Ratings
    8.2

    NICE Nexidia Analytics

    82%
    2 Ratings

    Availability

    9.0

    Amazon Web Services

    90%
    2 Ratings
    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings

    Performance

    Amazon Web Services

    N/A
    0 Ratings
    7.3

    NICE Nexidia Analytics

    73%
    2 Ratings

    Support Rating

    7.7

    Amazon Web Services

    77%
    41 Ratings
    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings

    In-Person Training

    Amazon Web Services

    N/A
    0 Ratings
    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    Online Training

    7.0

    Amazon Web Services

    70%
    1 Rating
    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    Implementation Rating

    10.0

    Amazon Web Services

    100%
    6 Ratings
    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings

    Product Scalability

    Amazon Web Services

    N/A
    0 Ratings
    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    Likelihood to Recommend

    Amazon Web Services

    More suited I will say deploying your Web-server, Running some cloud applications, Deploying your micro-services, Managed database. Less suited is really hard to say but there can be some scenario where you can use free services like Google spreadsheet scripting for smaller data management and small workflows. Workflow automation is something you need multiple vendors to talk to each other at that time its preferred to go for something else.
    Rahul Chhajed | TrustRadius Reviewer

    NICE Nexidia Analytics

    IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
    Anonymous | TrustRadius Reviewer

    Pros

    Amazon Web Services

    • What I like in it, is its simple notification service which provides a mobile messaging feature to enable push messaging to my mobile devices as well.
    • It helps in sending out notifications to all my teammates with full integrity.
    • Responsive Support.
    • Offers a variety of features that help to manage my workload.
    Martha Batruny | TrustRadius Reviewer

    NICE Nexidia Analytics

    • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
    • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
    • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
    Cassandra Fulcher | TrustRadius Reviewer

    Cons

    Amazon Web Services

    • If there is one thing I think AWS needs improvement on, it is the administration dashboard. It can be a nightmare to use especially when trying to access billing. This could be made better, honestly, as there should be a simplified way to access simple admin features.
    • While AWS was fairly easy to integrate into our solutions, it is not as easy to use without some IT knowledge. The dashboards are complicated and designed for someone who is computer savvy. If you are just want to keep track of billing, for example, you may need to take a course or spend a few hours with someone being walked through the admin console.
    • AWS does tend to be slow at times. If you do not have a fast internet connection, it can take time to access services that are hosted on AWS. This is not always the case but we have had clients complain about this if they are trying to access a service from multiple points (IP addresses). The only real fix we found was to make our files cache to another server and only keep current data accessible to clients.
    Nathan Sichilongo | TrustRadius Reviewer

    NICE Nexidia Analytics

    • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
    • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
    • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
    Jordan Lenaburg | TrustRadius Reviewer

    Pricing Details

    Amazon Web Services

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $100 per month

    Amazon Web Services Editions & Modules

    Edition
    Free Tier$01
    Basic Environment$100 - $2001
    Intermediate Environment$250 - $6001
    Advanced Environment$600-$25001
    1. per month
    Additional Pricing Details
    AWS allows a “save when you commit” option that offers lower prices when you sign up for a 1- or 3- year term that includes an AWS service or category of services.

    NICE Nexidia Analytics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    NICE Nexidia Analytics Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Amazon Web Services

    Amazon Web Services 9.4
    Based on 10 answers
    We are almost entirely satisfied with the service. In order to move off it, we'd have to build for ourselves many of the services that AWS provides and the cost would be prohibitive. Although there are cost savings and security benefits to returning to the colo facility, we could never afford to do it, and we'd hate to give up the innovation and constant cycle of new features that AWS gives us.
    Marc Schriftman | TrustRadius Reviewer

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 3 answers
    Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
    WaDee'ah Crowder | TrustRadius Reviewer

    Usability

    Amazon Web Services

    Amazon Web Services 7.5
    Based on 10 answers
    Our cloud platform architecture was designed in order to collect, analyze, and optimize modern networks, from AWS-powered computing, networking, storage, and more. So, we needed a reliable, scalable, and secure global computing infrastructure. Auto Scaling and Elastic Load Balancing were key features in our evaluation and later on for scalability and high performance. We being a cybersecurity company, we needed to ensure that our cloud provider utilizes an end-to-end approach to secure and harden the infrastructure, including physical, operational, and software measures - which AWS had all in place.
    Siddhartha Murthinty | TrustRadius Reviewer

    NICE Nexidia Analytics

    NICE Nexidia Analytics 8.2
    Based on 2 answers
    Overall, navigating in the system is easy
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Amazon Web Services

    Amazon Web Services 9.0
    Based on 2 answers
    Availability is very good, with the exception of occasional spectacular outages.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
    Cassandra Fulcher | TrustRadius Reviewer

    Performance

    Amazon Web Services

    No score
    No answers yet
    AWS does not provide the raw performance that you can get by building your own custom infrastructure. However, it is often the case that the benefits of specialized, high-performance hardware do not necessarily outweigh the significant extra cost and risk. Performance as perceived by the user is very different from raw throughput.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Analytics

    NICE Nexidia Analytics 7.3
    Based on 2 answers
    The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
    Cassandra Fulcher | TrustRadius Reviewer

    Support Rating

    Amazon Web Services

    Amazon Web Services 7.7
    Based on 41 answers
    Amazon Web Services is a solid and powerful platform. As outlined before, there is nothing it can't do. Its free tier also allows you to try out a solution as a proof of concept before going to full implementation. The only things that stop it from a 10 rating is the web console that could be a little more user-friendly. Additionally, the IAM security model is immensely popular and granular but could use a little more documentation/support to assist those that aren't security experts.
    Sean Patterson | TrustRadius Reviewer

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
    Cassandra Fulcher | TrustRadius Reviewer

    In-Person Training

    Amazon Web Services

    No score
    No answers yet
    No answers on this topic

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
    Cassandra Fulcher | TrustRadius Reviewer

    Online Training

    Amazon Web Services

    Amazon Web Services 7.0
    Based on 1 answer
    No answer on this topic is available.

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
    Cassandra Fulcher | TrustRadius Reviewer

    Implementation Rating

    Amazon Web Services

    Amazon Web Services 10.0
    Based on 6 answers
    The API's were very well documented and was Janova's main point of entry into the services.
    Brian Lusenhop | TrustRadius Reviewer

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
    Cassandra Fulcher | TrustRadius Reviewer

    Alternatives Considered

    Amazon Web Services

    Amazon Web Services is well suited when we have a huge amount of data to store, process, manipulate and get meaningful information out of. It is also suitable when we need very fast data retrieval from the database. They provide a superior product at a fair price which allows us to further our goals and push the limits of what we are capable of as a team / company.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Analytics

    The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
    Anonymous | TrustRadius Reviewer

    Scalability

    Amazon Web Services

    No score
    No answers yet
    No answers on this topic

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This is such a great product.
    Cassandra Fulcher | TrustRadius Reviewer

    Return on Investment

    Amazon Web Services

    • AWS has lowered our employee cost, because you don't have to hire Network/Server Admins to manage infrastructure.
    • Increased productivity by incorporating Continuous Integration with AWS and our development life cycle.
    • Increased customer confidence by being able to provide HIPAA level security in our development and production environments
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Analytics

    • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
    • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
    • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
    Anonymous | TrustRadius Reviewer

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