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Top Rated
492 Ratings

Amazon Web Services

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Top Rated
492 Ratings
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Score 8.6 out of 100
Top Rated
383 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Amazon Web Services

More suited I will say deploying your Web-server, Running some cloud applications, Deploying your micro-services, Managed database. Less suited is really hard to say but there can be some scenario where you can use free services like Google spreadsheet scripting for smaller data management and small workflows. Workflow automation is something you need multiple vendors to talk to each other at that time its preferred to go for something else.
Rahul Chhajed | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow [IT Service Management] is well suited for situations where you want a quick, responsive, and one-stop platform that can be accessed by support engineers and they can work on the fixes with specified SLAs. Also, they can interact with the dashboard and update the info so that easy management of incidents and requests can be done.
Panav Beri | TrustRadius Reviewer

Feature Rating Comparison

Infrastructure-as-a-Service (IaaS)

Amazon Web Services
8.9
ServiceNow IT Service Management
Service-level Agreement (SLA) uptime
Amazon Web Services
9.3
ServiceNow IT Service Management
Dynamic scaling
Amazon Web Services
9.4
ServiceNow IT Service Management
Elastic load balancing
Amazon Web Services
9.2
ServiceNow IT Service Management
Pre-configured templates
Amazon Web Services
8.0
ServiceNow IT Service Management
Monitoring tools
Amazon Web Services
8.5
ServiceNow IT Service Management
Pre-defined machine images
Amazon Web Services
8.7
ServiceNow IT Service Management
Operating system support
Amazon Web Services
8.8
ServiceNow IT Service Management
Security controls
Amazon Web Services
8.9
ServiceNow IT Service Management

Incident and problem management

Amazon Web Services
ServiceNow IT Service Management
8.1
Organize and prioritize service tickets
Amazon Web Services
ServiceNow IT Service Management
8.5
Expert directory
Amazon Web Services
ServiceNow IT Service Management
7.7
Service restoration
Amazon Web Services
ServiceNow IT Service Management
7.5
Self-service tools
Amazon Web Services
ServiceNow IT Service Management
7.8
Subscription-based notifications
Amazon Web Services
ServiceNow IT Service Management
8.3
ITSM collaboration and documentation
Amazon Web Services
ServiceNow IT Service Management
8.3
ITSM reports and dashboards
Amazon Web Services
ServiceNow IT Service Management
8.3

ITSM asset management

Amazon Web Services
ServiceNow IT Service Management
7.6
Configuration mangement
Amazon Web Services
ServiceNow IT Service Management
7.9
Asset management dashboard
Amazon Web Services
ServiceNow IT Service Management
7.7
Policy and contract enforcement
Amazon Web Services
ServiceNow IT Service Management
7.3

Change management

Amazon Web Services
ServiceNow IT Service Management
8.4
Change requests repository
Amazon Web Services
ServiceNow IT Service Management
8.5
Change calendar
Amazon Web Services
ServiceNow IT Service Management
8.3
Service-level management
Amazon Web Services
ServiceNow IT Service Management
8.3

Pros

Amazon Web Services

  • What I like in it, is its simple notification service which provides a mobile messaging feature to enable push messaging to my mobile devices as well.
  • It helps in sending out notifications to all my teammates with full integrity.
  • Responsive Support.
  • Offers a variety of features that help to manage my workload.
Martha Batruny | TrustRadius Reviewer

ServiceNow IT Service Management

  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
Dr Gardiner Jones | TrustRadius Reviewer

Cons

Amazon Web Services

  • If there is one thing I think AWS needs improvement on, it is the administration dashboard. It can be a nightmare to use especially when trying to access billing. This could be made better, honestly, as there should be a simplified way to access simple admin features.
  • While AWS was fairly easy to integrate into our solutions, it is not as easy to use without some IT knowledge. The dashboards are complicated and designed for someone who is computer savvy. If you are just want to keep track of billing, for example, you may need to take a course or spend a few hours with someone being walked through the admin console.
  • AWS does tend to be slow at times. If you do not have a fast internet connection, it can take time to access services that are hosted on AWS. This is not always the case but we have had clients complain about this if they are trying to access a service from multiple points (IP addresses). The only real fix we found was to make our files cache to another server and only keep current data accessible to clients.
Nathan Sichilongo | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon Web Services

Amazon Web Services 9.4
Based on 10 answers
We are almost entirely satisfied with the service. In order to move off it, we'd have to build for ourselves many of the services that AWS provides and the cost would be prohibitive. Although there are cost savings and security benefits to returning to the colo facility, we could never afford to do it, and we'd hate to give up the innovation and constant cycle of new features that AWS gives us.
Marc Schriftman | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Anonymous | TrustRadius Reviewer

Usability

Amazon Web Services

Amazon Web Services 7.3
Based on 5 answers
We find it quite easy to use. The only challenge is at the outset figuring out exactly what you need, given the large number of available services and options which could take a bit of time to get familiarised with and to decide on.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 6.5
Based on 11 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

Amazon Web Services

Amazon Web Services 9.0
Based on 1 answer
Availability is very good, with the exception of occasional spectacular outages.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

Amazon Web Services

No score
No answers yet
AWS does not provide the raw performance that you can get by building your own custom infrastructure. However, it is often the case that the benefits of specialized, high-performance hardware do not necessarily outweigh the significant extra cost and risk. Performance as perceived by the user is very different from raw throughput.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

Amazon Web Services

Amazon Web Services 7.6
Based on 25 answers
Amazon Web Services boasts a really quick and helpful support with multiple communication options as well. For instance, on my personal account I incurred a minor charge due to mismanagement of a service. Upon contacting support, they quickly explained the issue to me and upon request waived the bill as a first time error.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 8.2
Based on 40 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

Online Training

Amazon Web Services

Amazon Web Services 7.0
Based on 1 answer
No answer on this topic is available.

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

Amazon Web Services

Amazon Web Services 10.0
Based on 3 answers
The API's were very well documented and was Janova's main point of entry into the services.
Brian Lusenhop | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

Amazon Web Services

Amazon Web Services is well suited when we have a huge amount of data to store, process, manipulate and get meaningful information out of. It is also suitable when we need very fast data retrieval from the database. They provide a superior product at a fair price which allows us to further our goals and push the limits of what we are capable of as a team / company.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow is not just a standalone tool, its a complete suite of powerful tools which provide you a framework to develop your ticketing system and the data stored within the ticketing process can be used to analyze and optimize your production environment. Also visual dashboards can be created on this data. Chatbot, Taskboard, Machine learning etc are the other features that differentiate ServiceNow with its peers.
Anonymous | TrustRadius Reviewer

Scalability

Amazon Web Services

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Amazon Web Services

  • AWS has lowered our employee cost, because you don't have to hire Network/Server Admins to manage infrastructure.
  • Increased productivity by incorporating Continuous Integration with AWS and our development life cycle.
  • Increased customer confidence by being able to provide HIPAA level security in our development and production environments
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Pricing Details

Amazon Web Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Web Services Editions & Modules

Additional Pricing Details

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Service Management Editions & Modules

Edition
Starting Price$10,000.001
  1. Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Web Services
8.9
ServiceNow IT Service Management
7.9

Likelihood to Renew

Amazon Web Services
9.4
ServiceNow IT Service Management
10.0

Usability

Amazon Web Services
7.3
ServiceNow IT Service Management
6.5

Reliability and Availability

Amazon Web Services
9.0
ServiceNow IT Service Management
10.0

Performance

Amazon Web Services
ServiceNow IT Service Management
9.0

Support Rating

Amazon Web Services
7.6
ServiceNow IT Service Management
8.2

Online Training

Amazon Web Services
7.0
ServiceNow IT Service Management
1.0

Implementation Rating

Amazon Web Services
10.0
ServiceNow IT Service Management
10.0

Scalability

Amazon Web Services
ServiceNow IT Service Management
10.0

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