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Top Rated
602 Ratings

Amazon Web Services

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Top Rated
602 Ratings
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Score 8.5 out of 100
442 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Infrastructure-as-a-Service (IaaS)

    7.6

    Amazon Web Services

    76%

    ServiceNow IT Service Management

    Feature Set Not Supported
    N/A
    Amazon Web Services ranks higher in 9/9 features

    Service-level Agreement (SLA) uptime

    8.1
    81%
    61 Ratings
    N/A
    0 Ratings

    Dynamic scaling

    8.2
    82%
    62 Ratings
    N/A
    0 Ratings

    Elastic load balancing

    8.0
    80%
    58 Ratings
    N/A
    0 Ratings

    Pre-configured templates

    6.7
    67%
    55 Ratings
    N/A
    0 Ratings

    Monitoring tools

    7.6
    76%
    62 Ratings
    N/A
    0 Ratings

    Pre-defined machine images

    7.6
    76%
    55 Ratings
    N/A
    0 Ratings

    Operating system support

    7.3
    73%
    61 Ratings
    N/A
    0 Ratings

    Security controls

    7.9
    79%
    63 Ratings
    N/A
    0 Ratings

    Automation

    7.3
    73%
    13 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Amazon Web Services

    Feature Set Not Supported
    N/A
    8.1

    ServiceNow IT Service Management

    81%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    67 Ratings

    Expert directory

    N/A
    0 Ratings
    7.9
    79%
    51 Ratings

    Service restoration

    N/A
    0 Ratings
    7.8
    78%
    56 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.6
    76%
    65 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.4
    74%
    63 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.4
    84%
    60 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.4
    84%
    62 Ratings

    ITSM asset management

    Amazon Web Services

    Feature Set Not Supported
    N/A
    7.8

    ServiceNow IT Service Management

    78%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    7.7
    77%
    60 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    7.7
    77%
    53 Ratings

    Change management

    Amazon Web Services

    Feature Set Not Supported
    N/A
    8.1

    ServiceNow IT Service Management

    81%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.3
    83%
    61 Ratings

    Change calendar

    N/A
    0 Ratings
    7.8
    78%
    55 Ratings

    Service-level management

    N/A
    0 Ratings
    8.2
    82%
    57 Ratings

    Attribute Ratings

    • Amazon Web Services is rated higher in 3 areas: Usability, Support Rating, Online Training
    • ServiceNow IT Service Management is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Availability
    • Amazon Web Services and ServiceNow IT Service Management are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    8.1

    Amazon Web Services

    81%
    76 Ratings
    8.7

    ServiceNow IT Service Management

    87%
    79 Ratings

    Likelihood to Renew

    9.4

    Amazon Web Services

    94%
    10 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    7.5

    Amazon Web Services

    75%
    10 Ratings
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    9.0

    Amazon Web Services

    90%
    2 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    Amazon Web Services

    N/A
    0 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    7.7

    Amazon Web Services

    77%
    41 Ratings
    7.5

    ServiceNow IT Service Management

    75%
    40 Ratings

    Online Training

    7.0

    Amazon Web Services

    70%
    1 Rating
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    10.0

    Amazon Web Services

    100%
    6 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Product Scalability

    Amazon Web Services

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Likelihood to Recommend

    Amazon Web Services

    More suited I will say deploying your Web-server, Running some cloud applications, Deploying your micro-services, Managed database. Less suited is really hard to say but there can be some scenario where you can use free services like Google spreadsheet scripting for smaller data management and small workflows. Workflow automation is something you need multiple vendors to talk to each other at that time its preferred to go for something else.
    Rahul Chhajed | TrustRadius Reviewer

    ServiceNow IT Service Management

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Anonymous | TrustRadius Reviewer

    Pros

    Amazon Web Services

    • What I like in it, is its simple notification service which provides a mobile messaging feature to enable push messaging to my mobile devices as well.
    • It helps in sending out notifications to all my teammates with full integrity.
    • Responsive Support.
    • Offers a variety of features that help to manage my workload.
    Martha Batruny | TrustRadius Reviewer

    ServiceNow IT Service Management

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
    Dr Gardiner Jones | TrustRadius Reviewer

    Cons

    Amazon Web Services

    • If there is one thing I think AWS needs improvement on, it is the administration dashboard. It can be a nightmare to use especially when trying to access billing. This could be made better, honestly, as there should be a simplified way to access simple admin features.
    • While AWS was fairly easy to integrate into our solutions, it is not as easy to use without some IT knowledge. The dashboards are complicated and designed for someone who is computer savvy. If you are just want to keep track of billing, for example, you may need to take a course or spend a few hours with someone being walked through the admin console.
    • AWS does tend to be slow at times. If you do not have a fast internet connection, it can take time to access services that are hosted on AWS. This is not always the case but we have had clients complain about this if they are trying to access a service from multiple points (IP addresses). The only real fix we found was to make our files cache to another server and only keep current data accessible to clients.
    Nathan Sichilongo | TrustRadius Reviewer

    ServiceNow IT Service Management

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Amazon Web Services

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $100 per month

    Amazon Web Services Editions & Modules

    Edition
    Free Tier$01
    Basic Environment$100 - $2001
    Intermediate Environment$250 - $6001
    Advanced Environment$600-$25001
    1. per month
    Additional Pricing Details
    AWS allows a “save when you commit” option that offers lower prices when you sign up for a 1- or 3- year term that includes an AWS service or category of services.

    ServiceNow IT Service Management

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 per year

    ServiceNow IT Service Management Editions & Modules

    Edition
    Starting Price$10,000.001
    1. per year
    Additional Pricing Details

    Likelihood to Renew

    Amazon Web Services

    Amazon Web Services 9.4
    Based on 10 answers
    We are almost entirely satisfied with the service. In order to move off it, we'd have to build for ourselves many of the services that AWS provides and the cost would be prohibitive. Although there are cost savings and security benefits to returning to the colo facility, we could never afford to do it, and we'd hate to give up the innovation and constant cycle of new features that AWS gives us.
    Marc Schriftman | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 12 answers
    To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
    Anonymous | TrustRadius Reviewer

    Usability

    Amazon Web Services

    Amazon Web Services 7.5
    Based on 10 answers
    Our cloud platform architecture was designed in order to collect, analyze, and optimize modern networks, from AWS-powered computing, networking, storage, and more. So, we needed a reliable, scalable, and secure global computing infrastructure. Auto Scaling and Elastic Load Balancing were key features in our evaluation and later on for scalability and high performance. We being a cybersecurity company, we needed to ensure that our cloud provider utilizes an end-to-end approach to secure and harden the infrastructure, including physical, operational, and software measures - which AWS had all in place.
    Siddhartha Murthinty | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 6.4
    Based on 11 answers
    The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
    Max Lewenhaupt | TrustRadius Reviewer

    Reliability and Availability

    Amazon Web Services

    Amazon Web Services 9.0
    Based on 2 answers
    Availability is very good, with the exception of occasional spectacular outages.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 2 answers
    We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
    Michael Sypes | TrustRadius Reviewer

    Performance

    Amazon Web Services

    No score
    No answers yet
    AWS does not provide the raw performance that you can get by building your own custom infrastructure. However, it is often the case that the benefits of specialized, high-performance hardware do not necessarily outweigh the significant extra cost and risk. Performance as perceived by the user is very different from raw throughput.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 9.0
    Based on 2 answers
    For a massive system, page loads are reasonably quick, including searches.
    Michael Sypes | TrustRadius Reviewer

    Support Rating

    Amazon Web Services

    Amazon Web Services 7.7
    Based on 41 answers
    Amazon Web Services is a solid and powerful platform. As outlined before, there is nothing it can't do. Its free tier also allows you to try out a solution as a proof of concept before going to full implementation. The only things that stop it from a 10 rating is the web console that could be a little more user-friendly. Additionally, the IAM security model is immensely popular and granular but could use a little more documentation/support to assist those that aren't security experts.
    Sean Patterson | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 7.5
    Based on 40 answers
    I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
    Anonymous | TrustRadius Reviewer

    Online Training

    Amazon Web Services

    Amazon Web Services 7.0
    Based on 1 answer
    No answer on this topic is available.

    ServiceNow IT Service Management

    ServiceNow IT Service Management 1.0
    Based on 1 answer
    To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Amazon Web Services

    Amazon Web Services 10.0
    Based on 6 answers
    The API's were very well documented and was Janova's main point of entry into the services.
    Brian Lusenhop | TrustRadius Reviewer

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 6 answers
    Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
    Randall Hodgins | TrustRadius Reviewer

    Alternatives Considered

    Amazon Web Services

    Amazon Web Services is well suited when we have a huge amount of data to store, process, manipulate and get meaningful information out of. It is also suitable when we need very fast data retrieval from the database. They provide a superior product at a fair price which allows us to further our goals and push the limits of what we are capable of as a team / company.
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
    Jessica Rich | TrustRadius Reviewer

    Scalability

    Amazon Web Services

    No score
    No answers yet
    No answers on this topic

    ServiceNow IT Service Management

    ServiceNow IT Service Management 10.0
    Based on 1 answer
    ServiceNow works as an enterprise solution.
    Michael Sypes | TrustRadius Reviewer

    Return on Investment

    Amazon Web Services

    • AWS has lowered our employee cost, because you don't have to hire Network/Server Admins to manage infrastructure.
    • Increased productivity by incorporating Continuous Integration with AWS and our development life cycle.
    • Increased customer confidence by being able to provide HIPAA level security in our development and production environments
    Anonymous | TrustRadius Reviewer

    ServiceNow IT Service Management

    • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
    • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
    • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
    Anonymous | TrustRadius Reviewer

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