Ameyo vs. Avaya Experience Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ameyo
Score 7.5 out of 10
Mid-Size Companies (51-1,000 employees)
Ameyo is an all-in-one software based communication solution that is designed to manage end-to-end customer journeys and consistently deliver exceptional customer experiences. According to the vendor, it is a powerful and highly flexible IP-based contact center software that lets user have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence. The vendor says Ameyo, is designed on latest and…N/A
Avaya Experience Platform
Score 8.5 out of 10
N/A
The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive…
$48
per month
Pricing
AmeyoAvaya Experience Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AmeyoAvaya Experience Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsDigital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month)
More Pricing Information
Community Pulse
AmeyoAvaya Experience Platform
Considered Both Products
Ameyo

No answer on this topic

Avaya Experience Platform
Chose Avaya Experience Platform
[We like Avaya Experience Platform] because of the features and pricing. The features provided are quite amazing and new and also as compared to other vendors it is far better. Also, the pricing for this product as compared to others is very cost-effective. One must [choose] …
Top Pros
Top Cons
Features
AmeyoAvaya Experience Platform
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Ameyo
7.6
1 Ratings
9% below category average
Avaya Experience Platform
8.5
34 Ratings
2% above category average
Agent dashboard8.21 Ratings7.832 Ratings
Validate callers7.31 Ratings8.229 Ratings
Outbound response7.31 Ratings8.328 Ratings
Call forwarding7.31 Ratings9.032 Ratings
Click-to-call (CTC)7.31 Ratings8.725 Ratings
Warm transfer7.31 Ratings8.432 Ratings
Predictive dialing7.31 Ratings8.324 Ratings
Interactive voice response8.21 Ratings8.528 Ratings
REST APIs7.31 Ratings8.423 Ratings
Call scripts7.31 Ratings8.826 Ratings
Call tracking8.21 Ratings9.031 Ratings
Multichannel integration8.21 Ratings8.829 Ratings
CRM software integration7.31 Ratings8.828 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Ameyo
7.5
1 Ratings
10% below category average
Avaya Experience Platform
8.2
34 Ratings
1% below category average
Inbound call routing7.31 Ratings8.733 Ratings
Omnichannel inbound routing7.31 Ratings8.629 Ratings
Recording8.21 Ratings8.532 Ratings
Quality management7.31 Ratings7.830 Ratings
Call analytics7.31 Ratings7.930 Ratings
Historical reporting7.31 Ratings8.331 Ratings
Live reporting8.21 Ratings8.230 Ratings
Customer surveys7.31 Ratings7.827 Ratings
Customer interaction analytics7.31 Ratings7.726 Ratings
Best Alternatives
AmeyoAvaya Experience Platform
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AmeyoAvaya Experience Platform
Likelihood to Recommend
6.7
(2 ratings)
8.7
(51 ratings)
Likelihood to Renew
-
(0 ratings)
7.3
(12 ratings)
Usability
7.0
(1 ratings)
8.2
(5 ratings)
Availability
-
(0 ratings)
7.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
6.0
(1 ratings)
9.1
(4 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
AmeyoAvaya Experience Platform
Likelihood to Recommend
Ameyo
  • Scalable , It is scalable platform that can handle large number of call volume without compromising performance, making it deal for large businesses with high call volumes, due to this it is perfect for our businesses which demands customer support .
  • It support for multiple time zones and language , it is therefore perfect for companies with global presence.
  • It offers a range of features, including omnichannel support, automated customer service and AI-powered customer service, that can assist businesses in managing complex customer support requirement.
  • Features like data encryption and auditing , that can assist in adhering to industrial regulations.
Read full review
Avaya
The Avaya Experience Platform is well suited to allow remote working for call center agents. Staff can log in and work from anywhere using Chrome and their user credentials. The technical issues and lack of some features have caused some frustration for our staff and made it difficult to get buy-in for this product across all call center groups. This is difficult because a solution like this is intended to make their work more efficient as opposed to causing frustration.
Read full review
Pros
Ameyo
  • Calls are connected faster
  • Clear sound
  • Lots of disposition options
Read full review
Avaya
  • The app and the ability to use the "office" phone while on the road.
  • There's an easy implementation and training process to get everyone on board quickly.
  • Flexibility of transferring calls to different mediums - I can switch a phone call to a conference or patch in other parties with ease.
Read full review
Cons
Ameyo
  • The reporting and analytics capabilities of Ameyo are not as robust as those of some of it rivals , it is challenging for me to evaluate the work of my teams and pinpoint areas for development as a result.
  • It does not integrate with many third party programs, because if this we are finding it challenging to incorporate Ameyo into workflows on larger scale.
  • Customer support managers may find it simpler to create customized reports with Ameyo, managers would then be able to monitor the metrics that matter most to them.
Read full review
Avaya
  • One are for improvement for Avaya is the ability to operate behind the VPN. For the virtual employee, this is an issue as we are unable to use it behind the VPN and it must be launched from the remote desktop.
  • The color scheme could definitely use some updating. The charcoal gray background of Avaya's windows, coupled with the black font is not very contrasting. I have used Avaya for years and would love to see an update as to its color scheme to better fit the virtual employee.
  • Avaya could also improve the way an employee moves within the program by titling the icons seen or expanding the Avaya window to allow for a better understanding of what each con does. For example, the Work History window would go unnoticed, had I not been playing with the software one day. These little items are unknown to many professionals in my industry as they sit in the window with no explanation.
Read full review
Likelihood to Renew
Ameyo
No answers on this topic
Avaya
I have always found Avaya's technology and support to be the best in the industry. Even as they worked out financial difficulties and continue to fend off competitors they have adopted and incorporated new technologies. They have done so in a logical and supportive manner and offered all these benefits as they went along. I haven't seen any of their competitors do any of this.
Read full review
Usability
Ameyo
As I said previously, Ameyo is a good tool however it has a long way to go compared to Avaya. The user interface can be improved a lot as they can use it as an app instead of completely web-based. Also, the reporting can be improved substantially and make the experience much better.
Read full review
Avaya
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Read full review
Support Rating
Ameyo
Customer support also needs to improve for Ameyo. I am not saying it's bad however they need to support the users by customizing the reports as per the requirement of the user. They usually try to refer the user to videos or articles whereas the service for Avaya is that they show you a demo and not only that they customize the reports as per the business requirement
Read full review
Avaya
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
Read full review
Implementation Rating
Ameyo
No answers on this topic
Avaya
No, everything was implemented by Avaya Support
Read full review
Alternatives Considered
Ameyo
Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to one's choice. I will recommend Ameyo's technical team look into it.
Read full review
Avaya
Switched from Polycom to Avaya, although polycom worked well there were too many reoccuring connectivity issues and the turn around time for solving them was also too long. Avaya has fewer connectivity problems and their support is much better too. Pricing wise they were similar so we didn't have much to lose.
Read full review
Return on Investment
Ameyo
  • Increased customer satisfaction , it assisted us in raising our customer satisfaction ratings by giving us the resources we require to quickly and effectively address customer issues.
  • Reduced call handling time, It's automated features have made it possible for us to handle more calls more quickly which has decreased customer wait times.
  • Better understanding of customer support performance, its reporting and analytics tool have improved our understanding of quality of our customer support, this knowledge has assisted us in identifying areas for improvement.
Read full review
Avaya
  • It does what we need it to do, so we don't heavily invest in this technology but rather into the manufacturing end of our business.
  • We believe we have more than achieved the return on our investment for the Avaya phone system and associated equipment.
Read full review
ScreenShots