Ameyo vs. FICO Blaze Advisor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ameyo
Score 7.5 out of 10
Mid-Size Companies (51-1,000 employees)
Ameyo is an all-in-one software based communication solution that is designed to manage end-to-end customer journeys and consistently deliver exceptional customer experiences. According to the vendor, it is a powerful and highly flexible IP-based contact center software that lets user have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence. The vendor says Ameyo, is designed on latest and…N/A
FICO Blaze Advisor
Score 9.0 out of 10
N/A
FICO Blaze Advisor, from San Jose based FICO, is a business rules management solution.N/A
Pricing
AmeyoFICO Blaze Advisor
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AmeyoFICO Blaze Advisor
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AmeyoFICO Blaze Advisor
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Ameyo
7.6
1 Ratings
10% below category average
FICO Blaze Advisor
-
Ratings
Agent dashboard8.21 Ratings00 Ratings
Validate callers7.31 Ratings00 Ratings
Outbound response7.31 Ratings00 Ratings
Call forwarding7.31 Ratings00 Ratings
Click-to-call (CTC)7.31 Ratings00 Ratings
Warm transfer7.31 Ratings00 Ratings
Predictive dialing7.31 Ratings00 Ratings
Interactive voice response8.21 Ratings00 Ratings
REST APIs7.31 Ratings00 Ratings
Call scripts7.31 Ratings00 Ratings
Call tracking8.21 Ratings00 Ratings
Multichannel integration8.21 Ratings00 Ratings
CRM software integration7.31 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Ameyo
7.5
1 Ratings
10% below category average
FICO Blaze Advisor
-
Ratings
Inbound call routing7.31 Ratings00 Ratings
Omnichannel inbound routing7.31 Ratings00 Ratings
Recording8.21 Ratings00 Ratings
Quality management7.31 Ratings00 Ratings
Call analytics7.31 Ratings00 Ratings
Historical reporting7.31 Ratings00 Ratings
Live reporting8.21 Ratings00 Ratings
Customer surveys7.31 Ratings00 Ratings
Customer interaction analytics7.31 Ratings00 Ratings
Best Alternatives
AmeyoFICO Blaze Advisor
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10

No answers on this topic

Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
IBM Cloud Pak for Business Automation
IBM Cloud Pak for Business Automation
Score 9.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
IBM Cloud Pak for Business Automation
IBM Cloud Pak for Business Automation
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AmeyoFICO Blaze Advisor
Likelihood to Recommend
6.7
(2 ratings)
9.0
(1 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
AmeyoFICO Blaze Advisor
Likelihood to Recommend
Ameyo
  • Scalable , It is scalable platform that can handle large number of call volume without compromising performance, making it deal for large businesses with high call volumes, due to this it is perfect for our businesses which demands customer support .
  • It support for multiple time zones and language , it is therefore perfect for companies with global presence.
  • It offers a range of features, including omnichannel support, automated customer service and AI-powered customer service, that can assist businesses in managing complex customer support requirement.
  • Features like data encryption and auditing , that can assist in adhering to industrial regulations.
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FICO
FICO Blaze Advisor is suitable for cases where you have to deal with rules and where you want to customise the rules based on the business need then this product is very good to use. Also it provide easy deployment so, wherever there is frequent changes in deployment then this tool is good to use since it provides the direct deployment.
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Pros
Ameyo
  • Calls are connected faster
  • Clear sound
  • Lots of disposition options
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FICO
  • Large customisation
  • Create custom data item like variables
  • Nice GUI, and user friendly
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Cons
Ameyo
  • The reporting and analytics capabilities of Ameyo are not as robust as those of some of it rivals , it is challenging for me to evaluate the work of my teams and pinpoint areas for development as a result.
  • It does not integrate with many third party programs, because if this we are finding it challenging to incorporate Ameyo into workflows on larger scale.
  • Customer support managers may find it simpler to create customized reports with Ameyo, managers would then be able to monitor the metrics that matter most to them.
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FICO
  • Slow response
  • Slow Notifications
  • Less documentation and support
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Usability
Ameyo
As I said previously, Ameyo is a good tool however it has a long way to go compared to Avaya. The user interface can be improved a lot as they can use it as an app instead of completely web-based. Also, the reporting can be improved substantially and make the experience much better.
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FICO
No answers on this topic
Support Rating
Ameyo
Customer support also needs to improve for Ameyo. I am not saying it's bad however they need to support the users by customizing the reports as per the requirement of the user. They usually try to refer the user to videos or articles whereas the service for Avaya is that they show you a demo and not only that they customize the reports as per the business requirement
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FICO
No answers on this topic
Alternatives Considered
Ameyo
Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to one's choice. I will recommend Ameyo's technical team look into it.
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FICO
Overall using FICO Blaze Advisor is good experience since change in any existing things were very easy in FICO Blaze Advisor, and I was easily able to make the change and deploy the things directly so that was real quick to check the things in the production, and this is the best point about FICO Blaze Advisor.
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Return on Investment
Ameyo
  • Increased customer satisfaction , it assisted us in raising our customer satisfaction ratings by giving us the resources we require to quickly and effectively address customer issues.
  • Reduced call handling time, It's automated features have made it possible for us to handle more calls more quickly which has decreased customer wait times.
  • Better understanding of customer support performance, its reporting and analytics tool have improved our understanding of quality of our customer support, this knowledge has assisted us in identifying areas for improvement.
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FICO
  • Overall positive impact
  • Increase the efficiency
  • Increase the productivity and quality
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ScreenShots