What users are saying about
11 Ratings
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Top Rated
756 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

NICE CXone

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
756 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Contact Center Software

    Ameyo

    Feature Set Not Supported
    N/A
    8.4

    NICE CXone

    84%
    NICE CXone ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    510 Ratings

    Validate callers

    N/A
    0 Ratings
    8.5
    85%
    435 Ratings

    Outbound response

    N/A
    0 Ratings
    8.4
    84%
    451 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.5
    85%
    408 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    370 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.7
    87%
    483 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.0
    80%
    296 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.4
    84%
    341 Ratings

    REST APIs

    N/A
    0 Ratings
    8.1
    81%
    272 Ratings

    Call scripts

    N/A
    0 Ratings
    8.1
    81%
    287 Ratings

    Call tracking

    N/A
    0 Ratings
    8.4
    84%
    463 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.4
    84%
    328 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.3
    83%
    332 Ratings

    Workforce Optimization (WFO)

    Ameyo

    Feature Set Not Supported
    N/A
    8.5

    NICE CXone

    85%
    NICE CXone ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.6
    86%
    467 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.5
    85%
    338 Ratings

    Recording

    N/A
    0 Ratings
    8.6
    86%
    450 Ratings

    Quality management

    N/A
    0 Ratings
    8.6
    86%
    437 Ratings

    Call analytics

    N/A
    0 Ratings
    8.6
    86%
    443 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.5
    85%
    434 Ratings

    Live reporting

    N/A
    0 Ratings
    8.6
    86%
    420 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.4
    84%
    273 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.4
    84%
    287 Ratings

    Attribute Ratings

      Likelihood to Recommend

      Ameyo

      N/A
      0 Ratings
      8.5

      NICE CXone

      85%
      546 Ratings

      Likelihood to Renew

      Ameyo

      N/A
      0 Ratings
      6.2

      NICE CXone

      62%
      21 Ratings

      Usability

      Ameyo

      N/A
      0 Ratings
      8.7

      NICE CXone

      87%
      532 Ratings

      Availability

      Ameyo

      N/A
      0 Ratings
      5.3

      NICE CXone

      53%
      7 Ratings

      Performance

      Ameyo

      N/A
      0 Ratings
      8.1

      NICE CXone

      81%
      7 Ratings

      Support Rating

      Ameyo

      N/A
      0 Ratings
      9.9

      NICE CXone

      99%
      7 Ratings

      In-Person Training

      Ameyo

      N/A
      0 Ratings
      5.7

      NICE CXone

      57%
      4 Ratings

      Online Training

      Ameyo

      N/A
      0 Ratings
      7.8

      NICE CXone

      78%
      5 Ratings

      Implementation Rating

      Ameyo

      N/A
      0 Ratings
      8.1

      NICE CXone

      81%
      9 Ratings

      Product Scalability

      Ameyo

      N/A
      0 Ratings
      6.4

      NICE CXone

      64%
      7 Ratings

      Likelihood to Recommend

      Ameyo

      No answers on this topic

      NICE CXone

      It's well-suited for anything related to IT, customer service, and call centers. This is a great way to handle a large volume of calls as well as manage a big team. The biggest plus is that you can handle a team remotely using NICE CXone, which can be difficult to handle and manage using other call products.
      Anonymous | TrustRadius Reviewer

      Pros

      Ameyo

      No answers on this topic

      NICE CXone

      • Made work from home easy - We just have to login and start calling - No landlines.
      • Easy to extract daily, monthly reports from NICE [CXone] web app.
      • Easy to monitor agents online - who is logged in and who is not.
      • Fast and reliable - Just need internet.
      Charanjeet Singh | TrustRadius Reviewer

      Cons

      Ameyo

      No answers on this topic

      NICE CXone

      • Occasionally the server will disconnect and we lose phone functionality.
      • Calls get "stuck" in the queue when they don't exist.
      • Can't remove commitments very easily when they are made.
      • Kicks you out after 2 hours. Making it annoying how you have to log back in.
      Anonymous | TrustRadius Reviewer

      Pricing Details

      Ameyo

      General

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services
      Yes
      Entry-level set up fee?
      No

      Starting Price

      NICE CXone

      General

      Free Trial
      Yes
      Free/Freemium Version
      Premium Consulting/Integration Services
      Entry-level set up fee?
      No

      Starting Price

      Likelihood to Renew

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 6.2
      Based on 21 answers
      Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
      Vinicius Leite | TrustRadius Reviewer

      Usability

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 8.7
      Based on 532 answers
      Because we can take a brand new, seasonal agent, and within a very short window, they are understanding the system and already taking calls and interacting with our customers. Due to the number of seasonal employees we bring in during the holiday season, we need the system to be intuitive.
      Jeffrey Fawcett | TrustRadius Reviewer

      Reliability and Availability

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 5.3
      Based on 7 answers
      NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
      Anonymous | TrustRadius Reviewer

      Performance

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 8.1
      Based on 7 answers
      NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
      Anonymous | TrustRadius Reviewer

      Support Rating

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 9.9
      Based on 7 answers
      inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
      Kevin Lintner | TrustRadius Reviewer

      In-Person Training

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 5.7
      Based on 4 answers
      It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
      Anonymous | TrustRadius Reviewer

      Online Training

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 7.8
      Based on 5 answers
      I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
      Dailson Laurentino | TrustRadius Reviewer

      Implementation Rating

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 8.1
      Based on 9 answers
      In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
      Dailson Laurentino | TrustRadius Reviewer

      Alternatives Considered

      Ameyo

      No answers on this topic

      NICE CXone

      Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
      Anonymous | TrustRadius Reviewer

      Scalability

      Ameyo

      No score
      No answers yet
      No answers on this topic

      NICE CXone

      NICE CXone 6.4
      Based on 7 answers
      As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
      Vinicius Leite | TrustRadius Reviewer

      Return on Investment

      Ameyo

      No answers on this topic

      NICE CXone

      • We were able to close deals and sales to clients more effectively!
      • It is much easier for us to reach the client even if it's an International number.
      • Nice CXone has helped us a lot to communicate better with our clients.
      Anonymous | TrustRadius Reviewer

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