Likelihood to Recommend CARET (Abacus Data Systems, Inc. )
Amicus Attorney can probably be deployed very well in a law office that has a manager specifically dedicated to making it run smoothly, and who can keep track of the contacts, etc. In our firm, no one can spend the time to do this, so the information stored by Amicus gets a little disorganized, which has the effect of slowing us down
Read full review Because it is cloud based, CosmoLex is well suited for a lawyer starting up a practice as there is no need for a server. It is also very easy to use from home as it doesn't require a remote session to login, but can be used from any device. It is not well suited for a practice that requires a very fast pace for accounting as it takes a bit of time for each transaction to load, frustrating the user and causing them to lose momentum. On the other hand, if time is taken to set things up, there are a few tools that make importing expenses much quicker, and time can be made up by just taking some time to set things up.
Read full review Pros CARET (Abacus Data Systems, Inc. )
Very efficient calendaring with sync to Outlook calendar (option of Exchange or Outlook level synchronization). Case management including contacts, emails, documents, etc. to keep everything in one consolidated place. Document automation including Word merging or HotDocs (third party). Take case data including custom pages and fields and instantly create documents based on templates with ease. Read full review Bookkeeping and billing Overall practice management Responsiveness and support Read full review Cons CARET (Abacus Data Systems, Inc. )
Partner channel doesn't really exist anymore Support of the product is extremely poor License agreement states you can only run it in their data center (not Azure or AWS, really Amicus?) Read full review File separation and security like ethical was to prevent opposing council in the same company from having open access to other clients. More detailed user management. Read full review Usability CARET (Abacus Data Systems, Inc. )
There is far too much reliance on symbols versus words, and it is sometimes difficult to navigate to the function you need. CosmoLex offers great support, knowledge base, and training, but sometimes you just don't have an hour to spend learning how to do a basic function that you have forgotten, and you just need it to WORK. It would be great to have the option of having word labels instead of picture symbols. It would also be great to have full functionality in the smartphone app. It just is not good. Not good. Pretty much everything keeping me tied to CosmoLex is on the money management side.
Read full review Support Rating CARET (Abacus Data Systems, Inc. )
I think that CosmoLex actually relies so much on its stellar support infrastructure that it forgets we don't actually want to have to use it. Just make the darn thing easier to navigate and understand, and you won't need all that client-facing support. You can choose chat, email, phone, knowledge base, embedded training videos within the different pages, but darn it all, I just want it to be more intuitive instead.
Read full review Alternatives Considered CARET (Abacus Data Systems, Inc. )
In the time that I have been with my firm, we have not used any other comparable software. As a result I can't compare it to anything else that is out there
Read full review I used CosmoLex over PC Law mostly because it was cloud-based, and I used it over
Clio because the accounting for
Clio required the use of both
Clio and QuickBooks which made for very inefficient data entry. CosmoLex is slower than
PCLaw when inputting entries, but I believe that in the long run, it will be better as CosmoLex is better situated to move forward with new technology.
Read full review Return on Investment CARET (Abacus Data Systems, Inc. )
Large software investment, if not properly configured and utilized this can be a time and money vacuum. If law firm does not have a consistent personality among employees, buy-in may be difficult as it's a significant workflow change for users. Can greatly benefit law firm if used properly and across board for all employees. Uniform data organization for cases and custom pages add to personalizing software for firm. Read full review Time is the greatest factor when it comes to managing and creating documents and client accounts. Tracking client data. Read full review ScreenShots