What users are saying about
3 Ratings
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Top Rated
132 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

ChurnZero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
132 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken | TrustRadius Reviewer

ChurnZero

ChurnZero simplifies many of the client journeys, like Onboarding and Renewal processes. It is also a great home for all [the] data about a specific client. It is also [well] suited for repetitive emails [and] tasks, as it can automate them for team members. ChurnZero can also alert you of upcoming events within your account or recent account changes. It [...] also [helps] you track anticipated churn or account growth.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Amity
8.0
ChurnZero
8.2
Role-based user permissions
Amity
8.0
ChurnZero
8.2

Platform & Infrastructure

Amity
9.5
ChurnZero
8.5
API
Amity
10.0
ChurnZero
8.5
Integration with Salesforce.com
Amity
9.0
ChurnZero
8.4

Customer Data Extraction / Integration

Amity
9.0
ChurnZero
8.3
Product usage
Amity
9.0
ChurnZero
8.3
Help desk / support tickets
Amity
9.0
ChurnZero
8.2

Customer Success Management

Amity
9.0
ChurnZero
8.3
Customer profiles
Amity
10.0
ChurnZero
8.3
Automated workflow
Amity
9.0
ChurnZero
8.6
Internal collaboration
Amity
8.0
ChurnZero
7.6
Customer health scoring
Amity
10.0
ChurnZero
8.6
Customer segmentation
Amity
8.0
ChurnZero
8.8
NPS surveys
Amity
ChurnZero
8.5
Sponsor tracking
Amity
ChurnZero
7.5

CSM Reporting & Analytics

Amity
8.0
ChurnZero
8.1
Customer health trends
Amity
6.0
ChurnZero
8.4
Engagement analytics
Amity
9.0
ChurnZero
8.2
Revenue forecasting
Amity
7.0
ChurnZero
Dashboards
Amity
10.0
ChurnZero
7.7

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken | TrustRadius Reviewer

ChurnZero

  • Mass communication: ChurnZero helps us quickly and efficiently communicate important information to all of our accounts at once without making it seem like it's coming from some generic marketing team (all love to my marketing friends out there!)
  • Usage data: By being able to sync our customer's product usage with ChurnZero, it allows the customer success team to be proactive with accounts that may be declining in app usage to try and re-engage. Or it can help us identify who is really using our product well and reach out to them to hopefully gain a reference or case study.
  • Note-taking and activity logging: ChurnZero has made it super easy to take notes and log activities for the many accounts we manage. It seems like on nearly every page within the app, there is a function to quickly add a note or create a task for follow up. This allows to really live within the product and easily access notes from past meetings and follow up on tasks that are due soon for our customers.
James O'Neal | TrustRadius Reviewer

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken | TrustRadius Reviewer

ChurnZero

  • Too much functionality; the system is very robust and requires some time and playing around to get used to.
  • We would love to see user data on a more granular level, but this is a feature that we have not enabled yet.
  • We took a long time to implement ChurnZero, but this was a failure on our organization, not on ChurnZero's side.
  • Our first CSM was okay, but not the greatest, he was replaced before we went live with our new CSM, Chase, who is fantastic!
Greg Watkins | TrustRadius Reviewer

Likelihood to Renew

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 9.1
Based on 2 answers
It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
Samuel Hewstone | TrustRadius Reviewer

Usability

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 8.0
Based on 21 answers
ChurnZero has a massive variety of features, but it takes time and dedication in setting up the platform. Fortunately, ChurnZero's support model is very helpful in setting everything up.Once the platform is part of the process and everyone on board understands it, it adds great value to our CS work.
Maximilian Celebi | TrustRadius Reviewer

Reliability and Availability

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 9.1
Based on 1 answer
Quick response by the CZ team.
Beatriz de Rosa Soares | TrustRadius Reviewer

Support Rating

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 8.8
Based on 21 answers
Their customer success team and implementation team are fantastic, and always happy to help.I've not had the best responses from their support team, but I've also not asked the most of them so far. I can't judge their entire team based on the interactions with them that I've had so far
Anonymous | TrustRadius Reviewer

Online Training

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 7.7
Based on 2 answers
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler | TrustRadius Reviewer

Implementation Rating

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 6.4
Based on 1 answer
Sometimes, it can be hard to implement other systems to CZ.
Beatriz de Rosa Soares | TrustRadius Reviewer

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken | TrustRadius Reviewer

ChurnZero

The in-app messaging based on certain segments was the key differentiator. Also, while they are growing as an organization and expanding their portfolio of customers, they are extremely receptive to product suggestions, most of our suggestions we have given them have been implemented and prioritized to the best of their ability.
Anonymous | TrustRadius Reviewer

Scalability

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 9.1
Based on 1 answer
Easy to escalate.
Beatriz de Rosa Soares | TrustRadius Reviewer

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken | TrustRadius Reviewer

ChurnZero

  • Health scores allowed us to measure accounts health and fix issues with accounts at risk due to low usage.
  • Our product team is able to use the activities/events reports to prioritize dev tasks in an efficient way, focusing on features that drive more value and therefore to allocate resources while managing the efforts and costs associated.
tal horovits | TrustRadius Reviewer

Screenshots

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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