What users are saying about
3 Ratings
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Top Rated
50 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101

ChurnZero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.3 out of 101

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

ChurnZero

ChurnZero increases visibility and allows more organization in the sense that I can easily track what needs review, what was newly assigned to me, and what I need to do next. The fact that it is in one place, and I can create my own plays to ensure it happens is very useful to my workflow.
Sanjusha Kolli profile photo

Feature Rating Comparison

Security

Amity
8.0
ChurnZero
8.6
Role-based user permissions
Amity
8.0
ChurnZero
8.6

Platform & Infrastructure

Amity
9.5
ChurnZero
8.6
API
Amity
10.0
ChurnZero
8.3
Integration with Salesforce.com
Amity
9.0
ChurnZero
8.8

Customer Data Extraction / Integration

Amity
9.0
ChurnZero
8.4
Product usage
Amity
9.0
ChurnZero
8.5
Help desk / support tickets
Amity
9.0
ChurnZero
8.3

Customer Success Management

Amity
9.0
ChurnZero
8.4
Customer profiles
Amity
10.0
ChurnZero
8.5
Automated workflow
Amity
9.0
ChurnZero
8.4
Internal collaboration
Amity
8.0
ChurnZero
8.0
Customer health scoring
Amity
10.0
ChurnZero
8.6
Customer segmentation
Amity
8.0
ChurnZero
8.9
NPS surveys
Amity
ChurnZero
8.3
Sponsor tracking
Amity
ChurnZero
7.8

CSM Reporting & Analytics

Amity
8.0
ChurnZero
8.5
Customer health trends
Amity
6.0
ChurnZero
8.6
Engagement analytics
Amity
9.0
ChurnZero
8.6
Revenue forecasting
Amity
7.0
ChurnZero
Dashboards
Amity
10.0
ChurnZero
8.1

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo

ChurnZero

  • Ease of Use - Despite the wide variety of tools, dashboards, views, etc..., the platform is incredibly easy to navigate and the display of data is not only aesthetically pleasing, but very easy to read through
  • Customization - The different segments we are able to create allows standard users like myself to customize different views by the type of customer, feature usage, plan type, etc... It makes it so easy to segment my customers without having to run complex reports and manipulate the data myself.
  • SalesForce Integration - most of our customer data is stored in SalesForce. Thanks to the integration, we didn't have to manually upload this data into ChurnZero. That would have been a nightmare.
  • Alerts - We have standard team alerts and then have the ability to customize alerts with custom triggers. Not only do these alerts appear in the ChurnZero dashboard, but I can also have them emailed to me, and sent a private message thread on Slack's messaging service.
  • Churn Score - Being able to create a custom Churn Score to measure the risk of customers churning has added tremendous value. We are able to have it synced up to the way our customers are using the platform, so we get a real-time and accurate score.
Austen Duzey profile photo

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo

ChurnZero

  • The reporting could be more customizable and flexible. The current method of selecting columns to display in a report is a bit clunky and I can't always combine two angles to the data in the way that I want to.
  • I wish I didn't have to log in every time - I think it would be nice for the product to remember me, even if it's just for a 24 hour period.
Heather Foeh profile photo

Usability

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Support

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Online Training

Amity

No score
No answers yet
No answers on this topic

ChurnZero

ChurnZero 9.1
Based on 1 answer
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Ben Butler profile photo

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo

ChurnZero

As a CSM at my previous employer, the CRM was homemade and not very useful or robust in its capabilities.
Ben Butler profile photo

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken profile photo

ChurnZero

  • Too early in the process to tell.
Ben Butler profile photo

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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