What users are saying about
3 Ratings
17 Ratings
3 Ratings
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Score 9.2 out of 101
17 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

ClientSuccess

Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
Cameron Kinney profile photo

Feature Rating Comparison

Security

Amity
8.0
ClientSuccess
8.0
Role-based user permissions
Amity
8.0
ClientSuccess
8.0

Platform & Infrastructure

Amity
9.5
ClientSuccess
6.9
API
Amity
10.0
ClientSuccess
7.6
Integration with Salesforce.com
Amity
9.0
ClientSuccess
6.1

Customer Data Extraction / Integration

Amity
9.0
ClientSuccess
7.4
Product usage
Amity
9.0
ClientSuccess
7.6
Help desk / support tickets
Amity
9.0
ClientSuccess
7.2

Customer Success Management

Amity
9.0
ClientSuccess
7.2
Customer profiles
Amity
10.0
ClientSuccess
8.3
Automated workflow
Amity
9.0
ClientSuccess
6.9
Internal collaboration
Amity
8.0
ClientSuccess
6.4
Customer health scoring
Amity
10.0
ClientSuccess
7.5
Customer segmentation
Amity
8.0
ClientSuccess
7.0
NPS surveys
Amity
ClientSuccess
7.3
Sponsor tracking
Amity
ClientSuccess
6.7

CSM Reporting & Analytics

Amity
8.0
ClientSuccess
7.2
Customer health trends
Amity
6.0
ClientSuccess
8.0
Engagement analytics
Amity
9.0
ClientSuccess
7.2
Revenue forecasting
Amity
7.0
ClientSuccess
6.1
Dashboards
Amity
10.0
ClientSuccess
7.7

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo

ClientSuccess

  • Client Success allows our team to create the custom variables that we need to accurately describe and categorize our clients. This was something that was missing in our past tools, and it is extremely helpful for our team.
  • Their notification and alert system help both myself and my team stay on top of meaningful triggers and tasks. The great thing is that you are able to customize when you receive a notification, as well as who else on your team should be included.
  • Our company utilizes multiple contract types and income models, and Client Success has allowed us to track all of them in one location while also producing valuable reports based on each category.
Cameron Kinney profile photo

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo

ClientSuccess

  • There are limitations on their suite of integrations. Currently, the support channel that we use (Groove) is not an available integration, so it limits our team's ability to gain insight into support tickets without channel switching.
  • The reporting in Client Success is robust, but fairly rigid and doesn't allow for fully custom reporting based on certain custom variables.
  • There is not the ability to produce a report based on client forecasting which makes certain board facing reports more manual.
Cameron Kinney profile photo

Support

Amity

No score
No answers yet
No answers on this topic

ClientSuccess

ClientSuccess 10.0
Based on 1 answer
They are SUPER responsive...even for late night inquiries.
Cale Conry profile photo

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo

ClientSuccess

ClientSuccess has less amount of features and less "horsepower," however that simplicity is something that has helped us in our early days.
Jesse Brightman profile photo

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken profile photo

ClientSuccess

  • Still to early to tell
Jesse Brightman profile photo

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ClientSuccess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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