What users are saying about
3 Ratings
Top Rated
17 Ratings
3 Ratings
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Score 9.3 out of 101
Top Rated
17 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

ClientSuccess

For most customer success teams I think they can find value in ClientSuccess. ClientSuccess is continually upgrading and will get better over time. However, there was a lot of functionality that I never used, but I could see the value in what they were providing and the direction they are headed.
No photo available

Feature Rating Comparison

Security

Amity
8.0
ClientSuccess
7.9
Role-based user permissions
Amity
8.0
ClientSuccess
7.9

Platform & Infrastructure

Amity
9.5
ClientSuccess
6.9
API
Amity
10.0
ClientSuccess
7.6
Integration with Salesforce.com
Amity
9.0
ClientSuccess
6.3

Customer Data Extraction / Integration

Amity
9.0
ClientSuccess
7.5
Product usage
Amity
9.0
ClientSuccess
7.5
Help desk / support tickets
Amity
9.0
ClientSuccess
7.5

Customer Success Management

Amity
9.0
ClientSuccess
7.2
Customer profiles
Amity
10.0
ClientSuccess
8.4
Automated workflow
Amity
9.0
ClientSuccess
6.7
Internal collaboration
Amity
8.0
ClientSuccess
6.3
Customer health scoring
Amity
10.0
ClientSuccess
7.6
Customer segmentation
Amity
8.0
ClientSuccess
7.0
NPS surveys
Amity
ClientSuccess
7.6
Sponsor tracking
Amity
ClientSuccess
7.0

CSM Reporting & Analytics

Amity
8.0
ClientSuccess
7.3
Customer health trends
Amity
6.0
ClientSuccess
8.1
Engagement analytics
Amity
9.0
ClientSuccess
7.4
Revenue forecasting
Amity
7.0
ClientSuccess
6.3
Dashboards
Amity
10.0
ClientSuccess
7.5

Pros

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo
  • Easy to use and intuitive.
  • Support responded quickly to concerns or questions.
  • Dashboard had a lot of options to get the information desired.
No photo available

Cons

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo
  • The Success Cycle functionality is a little cumbersome and difficult to use
  • The integration with Salesforce needs work. Not sure if this is a product issue or the way we implemented the product
No photo available

Support

No score
No answers yet
No answers on this topic
ClientSuccess10.0
Based on 1 answer
They are SUPER responsive...even for late night inquiries.
Cale Conry profile photo

Alternatives Considered

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo
Personally, I think I have a fondness for Woopra that isn't shared by my team. ClientSuccess is clean, efficient and easy to use, but I have love for Woopra that I can't shake. That being said, we are comparing diamonds to diamonds, and I think you should go with the one that works best for you and your team.
No photo available

Return on Investment

  • Faster churn indicators
Janielle Loken profile photo
  • ClientSuccess has given our team an easy to use tool to highlight potential churn. Our management team takes this seriously and helps out on high-risk accounts
No photo available

Pricing Details

Amity

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ClientSuccess

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details