What users are saying about

Amity

3 Ratings

ClientSuccess

Top Rated
17 Ratings

Amity

3 Ratings
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Score 9.3 out of 101

ClientSuccess

Top Rated
17 Ratings
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Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

ClientSuccess

Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
Cameron Kinney profile photo

Feature Rating Comparison

Security

Amity
8.0
ClientSuccess
7.8
Role-based user permissions
Amity
8.0
ClientSuccess
7.8

Platform & Infrastructure

Amity
9.5
ClientSuccess
6.9
API
Amity
10.0
ClientSuccess
7.5
Integration with Salesforce.com
Amity
9.0
ClientSuccess
6.4

Customer Data Extraction / Integration

Amity
9.0
ClientSuccess
7.5
Product usage
Amity
9.0
ClientSuccess
7.4
Help desk / support tickets
Amity
9.0
ClientSuccess
7.6

Customer Success Management

Amity
9.0
ClientSuccess
7.3
Customer profiles
Amity
10.0
ClientSuccess
8.5
Automated workflow
Amity
9.0
ClientSuccess
6.7
Internal collaboration
Amity
8.0
ClientSuccess
6.3
Customer health scoring
Amity
10.0
ClientSuccess
7.6
Customer segmentation
Amity
8.0
ClientSuccess
7.0
NPS surveys
Amity
ClientSuccess
7.8
Sponsor tracking
Amity
ClientSuccess
7.1

CSM Reporting & Analytics

Amity
8.0
ClientSuccess
7.4
Customer health trends
Amity
6.0
ClientSuccess
8.2
Engagement analytics
Amity
9.0
ClientSuccess
7.5
Revenue forecasting
Amity
7.0
ClientSuccess
6.5
Dashboards
Amity
10.0
ClientSuccess
7.5

Pros

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo
  • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
  • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
  • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
  • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
No photo available

Cons

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo
  • ClientSuccess could have a stronger health score capability.
  • ClientSuccess' success cycles do not have dates/timelines that automatically adjust so that if one timeline gets shifted, everything "should" move, but it does not.
  • The salesforce integration could be stronger.
Jesse Brightman profile photo

Support

No score
No answers yet
No answers on this topic
ClientSuccess10.0
Based on 1 answer
They are SUPER responsive...even for late night inquiries.
Cale Conry profile photo

Alternatives Considered

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo
Have never used another product like this. We were documenting all this data internally
Ashley Correll, CMP profile photo

Return on Investment

  • Faster churn indicators
Janielle Loken profile photo
  • It's allowed up to stay on top of upcoming renewals - we have a small team and Excel sheet just wasn't cutting it anymore!
  • We have a better idea of all the communications our team is having with each client.
  • Allows us to see the pulse of each account and know what we need to address right away.
Ashley Correll, CMP profile photo

Pricing Details

Amity

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ClientSuccess

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details