What users are saying about
3 Ratings
10 Ratings
3 Ratings
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Score 9.2 out of 100
10 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken | TrustRadius Reviewer

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

Feature Rating Comparison

Security

Amity
8.0
Custify
9.8
Role-based user permissions
Amity
8.0
Custify
9.8

Platform & Infrastructure

Amity
9.5
Custify
9.8
API
Amity
10.0
Custify
9.8
Integration with Salesforce.com
Amity
9.0
Custify

Customer Data Extraction / Integration

Amity
9.0
Custify
9.4
Product usage
Amity
9.0
Custify
9.8
Help desk / support tickets
Amity
9.0
Custify
9.1

Customer Success Management

Amity
9.0
Custify
9.7
Customer profiles
Amity
10.0
Custify
9.8
Automated workflow
Amity
9.0
Custify
9.3
Internal collaboration
Amity
8.0
Custify
10.0
Customer health scoring
Amity
10.0
Custify
10.0
Customer segmentation
Amity
8.0
Custify
10.0
Sponsor tracking
Amity
Custify
9.1

CSM Reporting & Analytics

Amity
8.0
Custify
9.5
Customer health trends
Amity
6.0
Custify
10.0
Engagement analytics
Amity
9.0
Custify
9.6
Revenue forecasting
Amity
7.0
Custify
Dashboards
Amity
10.0
Custify
9.1

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken | TrustRadius Reviewer

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken | TrustRadius Reviewer

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

Usability

Amity

No score
No answers yet
No answers on this topic

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

Support Rating

Amity

No score
No answers yet
No answers on this topic

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken | TrustRadius Reviewer

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken | TrustRadius Reviewer

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

Screenshots

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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