Get Amity (discontinued) vs. Freshsuccess

Get Amity (discontinued)

Freshsuccess

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Get Amity (discontinued)	Score 9.2 out of 10	Small Businesses (1-50 employees)	Amity was a customer success software designed to sense changes in customer health or rhythms, recommend the right actions and measure effectiveness. The software is discontinued.	N/A
Freshsuccess	Score 7.7 out of 10	N/A	Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…	$79 per month

Pricing

Get Amity (discontinued)

Freshsuccess

Editions & Modules

No answers on this topic

Estate: $79 billed annually
per month per user
Estate: $95 billed monthly
per month per user
Forest: $129 billed annually
per month per user
Forest: $150 billed monthly
per month per user

Offerings

Pricing Offerings
Get Amity (discontinued)	Freshsuccess
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Get Amity (discontinued)	Freshsuccess
Considered Both Products	Get Amity (discontinued) No answer on this topic	Freshsuccess Garrett Genest Marketing Manager – Technology Chose Freshsuccess We initially looked at Gainsight, Amity, and another which I can't remember the name of. Only Natero and Amity were within a reasonable price range. We selected Natero because the platform was significantly more polished, the reporting seemed significantly stronger in Natero, … Incentivized Helpful?
Top Pros	Pro Data mapping	Pro Health score Pro Health scoring Pro Implementation teams
Top Cons	Minus Much customization	Minus Set up Minus Text analysis Minus Integration process

Features

Get Amity (discontinued)

Freshsuccess

Security

Comparison of Security features of Product A and Product B
	Get Amity (discontinued) 8.0 1 Ratings 8% below category average	Freshsuccess 10.0 5 Ratings 15% above category average
Role-based user permissions	8.01 Ratings	10.05 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	Get Amity (discontinued) 9.5 1 Ratings 11% above category average	Freshsuccess 7.1 6 Ratings 18% below category average
API	10.01 Ratings	7.25 Ratings
Integration with Salesforce.com	9.01 Ratings	7.26 Ratings
Integration with Marketo	00 Ratings	7.01 Ratings
Integration with Eloqua	00 Ratings	7.01 Ratings

Customer Data Extraction / Integration

Comparison of Customer Data Extraction / Integration features of Product A and Product B
	Get Amity (discontinued) 9.0 1 Ratings 5% above category average	Freshsuccess 8.6 6 Ratings 0% above category average
Product usage	9.01 Ratings	8.16 Ratings
Help desk / support tickets	9.01 Ratings	9.15 Ratings

Customer Success Management

Comparison of Customer Success Management features of Product A and Product B
	Get Amity (discontinued) 9.0 1 Ratings 9% above category average	Freshsuccess 7.1 6 Ratings 14% below category average
Customer profiles	10.01 Ratings	7.15 Ratings
Automated workflow	9.01 Ratings	8.06 Ratings
Internal collaboration	8.01 Ratings	5.35 Ratings
Customer health scoring	10.01 Ratings	8.16 Ratings
Customer segmentation	8.01 Ratings	7.25 Ratings
NPS surveys	00 Ratings	7.02 Ratings
Sponsor tracking	00 Ratings	7.01 Ratings

CSM Reporting & Analytics

Comparison of CSM Reporting & Analytics features of Product A and Product B
	Get Amity (discontinued) 8.0 1 Ratings 2% below category average	Freshsuccess 7.4 6 Ratings 9% below category average
Customer health trends	6.01 Ratings	9.16 Ratings
Engagement analytics	9.01 Ratings	7.06 Ratings
Revenue forecasting	7.01 Ratings	4.44 Ratings
Dashboards	10.01 Ratings	9.16 Ratings

Best Alternatives
	Get Amity (discontinued)	Freshsuccess
Small Businesses	Intercom Score 8.7 out of 10	Intercom Score 8.7 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Cisco Webex Experience Management (discontinued) Score 8.8 out of 10	Cisco Webex Experience Management (discontinued) Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Get Amity (discontinued)	Freshsuccess
Likelihood to Recommend	9.0 (1 ratings)	6.3 (6 ratings)

User Testimonials
	Get Amity (discontinued)	Freshsuccess
Likelihood to Recommend	Discontinued Products For success teams that are siloed, with a large stack to manage; it works amazingly Or small teams For Teams that may have a lot of revenue targets, it's hard Incentivized Janielle Loken Customer Success Lead Read full review	Freshworks Inc Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly. Incentivized Garrett Genest Marketing Manager – Technology Read full review
Pros	Discontinued Products Service Data mapping Displays data Incentivized Janielle Loken Customer Success Lead Read full review	Freshworks Inc Love the accounts view to see all my accounts, their health and some helpful stats! The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand. In the account, you can link to other documentation, which is great! Incentivized Verified User Anonymous Read full review
Cons	Discontinued Products Some times it's too much customization Better ways to take care of upsells Incentivized Janielle Loken Customer Success Lead Read full review	Freshworks Inc Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero. Automatically triggered emails based on certain usage. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Discontinued Products Amity understands that we need more than views to manage a cuatomer... you have to have a CRM. Incentivized Janielle Loken Customer Success Lead Read full review	Freshworks Inc I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more. Incentivized Verified User Anonymous Read full review
Return on Investment	Discontinued Products Faster churn indicators Incentivized Janielle Loken Customer Success Lead Read full review	Freshworks Inc Visibility - We can now see in one place the many dimensions of customer health Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time Incentivized Ewen Fortune Customer Success Manager Read full review
ScreenShots	Get Amity (discontinued) Screenshots	Freshsuccess Screenshots