What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken | TrustRadius Reviewer

Freshsuccess (formerly Natero)

Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Garrett Genest | TrustRadius Reviewer

Feature Rating Comparison

Security

Amity
8.0
Freshsuccess (formerly Natero)
10.0
Role-based user permissions
Amity
8.0
Freshsuccess (formerly Natero)
10.0

Platform & Infrastructure

Amity
9.5
Freshsuccess (formerly Natero)
7.3
API
Amity
10.0
Freshsuccess (formerly Natero)
7.6
Integration with Salesforce.com
Amity
9.0
Freshsuccess (formerly Natero)
7.6
Integration with Marketo
Amity
Freshsuccess (formerly Natero)
7.0
Integration with Eloqua
Amity
Freshsuccess (formerly Natero)
7.0

Customer Data Extraction / Integration

Amity
9.0
Freshsuccess (formerly Natero)
8.8
Product usage
Amity
9.0
Freshsuccess (formerly Natero)
8.4
Help desk / support tickets
Amity
9.0
Freshsuccess (formerly Natero)
9.2

Customer Success Management

Amity
9.0
Freshsuccess (formerly Natero)
7.3
Customer profiles
Amity
10.0
Freshsuccess (formerly Natero)
7.2
Automated workflow
Amity
9.0
Freshsuccess (formerly Natero)
8.0
Internal collaboration
Amity
8.0
Freshsuccess (formerly Natero)
5.9
Customer health scoring
Amity
10.0
Freshsuccess (formerly Natero)
8.4
Customer segmentation
Amity
8.0
Freshsuccess (formerly Natero)
7.6
NPS surveys
Amity
Freshsuccess (formerly Natero)
7.0
Sponsor tracking
Amity
Freshsuccess (formerly Natero)
7.0

CSM Reporting & Analytics

Amity
8.0
Freshsuccess (formerly Natero)
7.4
Customer health trends
Amity
6.0
Freshsuccess (formerly Natero)
9.2
Engagement analytics
Amity
9.0
Freshsuccess (formerly Natero)
7.0
Revenue forecasting
Amity
7.0
Freshsuccess (formerly Natero)
4.4
Dashboards
Amity
10.0
Freshsuccess (formerly Natero)
9.2

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
Anonymous | TrustRadius Reviewer

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
  • Automatically triggered emails based on certain usage.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken | TrustRadius Reviewer

Freshsuccess (formerly Natero)

I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
Anonymous | TrustRadius Reviewer

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken | TrustRadius Reviewer

Freshsuccess (formerly Natero)

  • Visibility - We can now see in one place the many dimensions of customer health
  • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
  • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Ewen Fortune | TrustRadius Reviewer

Screenshots

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsuccess (formerly Natero)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Amity
9.0
Freshsuccess (formerly Natero)
6.7

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