What users are saying about
3 Ratings
8 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 101

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

Natero

Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Garrett Genest profile photo

Feature Rating Comparison

Security

Amity
8.0
Natero
5.1
Role-based user permissions
Amity
8.0
Natero
5.1

Platform & Infrastructure

Amity
9.5
Natero
8.4
API
Amity
10.0
Natero
9.8
Integration with Salesforce.com
Amity
9.0
Natero
9.8
Integration with Marketo
Amity
Natero
7.0
Integration with Eloqua
Amity
Natero
7.0

Customer Data Extraction / Integration

Amity
9.0
Natero
9.9
Product usage
Amity
9.0
Natero
9.8
Help desk / support tickets
Amity
9.0
Natero
10.0

Customer Success Management

Amity
9.0
Natero
8.5
Customer profiles
Amity
10.0
Natero
7.9
Automated workflow
Amity
9.0
Natero
7.8
Internal collaboration
Amity
8.0
Natero
9.8
Customer health scoring
Amity
10.0
Natero
9.8
Customer segmentation
Amity
8.0
Natero
9.9
NPS surveys
Amity
Natero
7.0
Sponsor tracking
Amity
Natero
7.0

CSM Reporting & Analytics

Amity
8.0
Natero
7.7
Customer health trends
Amity
6.0
Natero
9.8
Engagement analytics
Amity
9.0
Natero
6.9
Revenue forecasting
Amity
7.0
Natero
4.4
Dashboards
Amity
10.0
Natero
9.7

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo

Natero

  • Allows me to make changes in one view.
  • Allows me view multiple information.
  • Allows me to read information quickly.
No photo available

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo

Natero

  • Workflows are easy to set up, however, there is not a good visual, like a Gantt chart. This would help everyone see the status more clearly.
  • When you go into an account, it's hard to go back to the page you were on previously.
  • My dashboard does not provide particularly helpful information.
  • SFDC cannot be updated via Natero. So I have to make updates in multiple places. This is the biggest gripe I have with Natero.
No photo available

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo

Natero

Natero is specifically built for customer success, other tools are merely capable of some of its functions. A tool like Pendo does a great job at aiding the product manager and helps to identify features and modules that are popular, but this doesn't translate into customer health. Salesforce is the gorilla, which attempts to do everything, but is really best at its original job of CRM.
Ewen Fortune profile photo

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken profile photo

Natero

  • In the long run it sure did have a positive ROI
  • But for small spans it's not a good investment
No photo available

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Natero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison