What users are saying about

Amity

3 Ratings

Natero

7 Ratings

Amity

3 Ratings
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Score 9.3 out of 101

Natero

7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101

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Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

Natero

Natero is great if you want to see a list of your customers if you are not familiar or do not have access to software like Salesforce. It provides you a quick snapshot of your customer's health. It also has some cool charts and graphs. It's not suited for heavy customization.
No photo available

Feature Rating Comparison

Security

Amity
8.0
Natero
5.2
Role-based user permissions
Amity
8.0
Natero
5.2

Platform & Infrastructure

Amity
9.5
Natero
6.5
API
Amity
10.0
Natero
5.0
Integration with Salesforce.com
Amity
9.0
Natero
6.8
Integration with Marketo
Amity
Natero
7.0
Integration with Eloqua
Amity
Natero
7.0

Customer Data Extraction / Integration

Amity
9.0
Natero
7.7
Product usage
Amity
9.0
Natero
6.1
Help desk / support tickets
Amity
9.0
Natero
9.4

Customer Success Management

Amity
9.0
Natero
6.2
Customer profiles
Amity
10.0
Natero
6.2
Automated workflow
Amity
9.0
Natero
4.7
Internal collaboration
Amity
8.0
Natero
5.0
Customer health scoring
Amity
10.0
Natero
7.1
Customer segmentation
Amity
8.0
Natero
6.1
NPS surveys
Amity
Natero
7.0
Sponsor tracking
Amity
Natero
7.0

CSM Reporting & Analytics

Amity
8.0
Natero
5.0
Customer health trends
Amity
6.0
Natero
6.1
Engagement analytics
Amity
9.0
Natero
5.4
Revenue forecasting
Amity
7.0
Natero
4.5
Dashboards
Amity
10.0
Natero
3.8

Pros

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo
  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
No photo available

Cons

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo
  • Workflows are easy to set up, however, there is not a good visual, like a Gantt chart. This would help everyone see the status more clearly.
  • When you go into an account, it's hard to go back to the page you were on previously.
  • My dashboard does not provide particularly helpful information.
  • SFDC cannot be updated via Natero. So I have to make updates in multiple places. This is the biggest gripe I have with Natero.
No photo available

Alternatives Considered

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo
I was not a part of the Natero selection group. In the past, I've used more project management focused tools that have much more detailed options for workflows, tasks and visualizations of those pieces. This is a large gap for me. Natero has an integration to pull from SFDC, but does not post to SFDC, which means we often have to make updates in multiple locations. This adds many clicks and can be frustrating!
No photo available

Return on Investment

  • Faster churn indicators
Janielle Loken profile photo
  • Account health is easy for leadership to review and get details on, without having to reach out to each CSM.
  • Natero leaves a lot to be desired from a project management perspective. It's difficult to know where a customer stands and can feel overwhelming to set up a new customer.
  • Customer usage data is very helpful to provide in Business Reviews to customers. Charts are clear and easy to understand!
No photo available

Pricing Details

Amity

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Natero

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details