What users are saying about
3 Ratings
8 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

Natero

Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Garrett Genest profile photo

Feature Rating Comparison

Security

Amity
8.0
Natero
5.1
Role-based user permissions
Amity
8.0
Natero
5.1

Platform & Infrastructure

Amity
9.5
Natero
8.3
API
Amity
10.0
Natero
9.5
Integration with Salesforce.com
Amity
9.0
Natero
9.5
Integration with Marketo
Amity
Natero
7.0
Integration with Eloqua
Amity
Natero
7.0

Customer Data Extraction / Integration

Amity
9.0
Natero
9.7
Product usage
Amity
9.0
Natero
9.4
Help desk / support tickets
Amity
9.0
Natero
9.9

Customer Success Management

Amity
9.0
Natero
8.3
Customer profiles
Amity
10.0
Natero
7.8
Automated workflow
Amity
9.0
Natero
7.5
Internal collaboration
Amity
8.0
Natero
9.5
Customer health scoring
Amity
10.0
Natero
9.6
Customer segmentation
Amity
8.0
Natero
9.6
NPS surveys
Amity
Natero
7.0
Sponsor tracking
Amity
Natero
7.0

CSM Reporting & Analytics

Amity
8.0
Natero
7.4
Customer health trends
Amity
6.0
Natero
9.4
Engagement analytics
Amity
9.0
Natero
6.7
Revenue forecasting
Amity
7.0
Natero
4.4
Dashboards
Amity
10.0
Natero
9.1

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo

Natero

  • Allows me to make changes in one view.
  • Allows me view multiple information.
  • Allows me to read information quickly.
No photo available

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo

Natero

  • The reporting functionality could be better.
  • There is not that much customization available.
  • It takes multiple clicks to be able to view the information.
No photo available

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo

Natero

I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
No photo available

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken profile photo

Natero

  • Account health is easy for leadership to review and get details on, without having to reach out to each CSM.
  • Natero leaves a lot to be desired from a project management perspective. It's difficult to know where a customer stands and can feel overwhelming to set up a new customer.
  • Customer usage data is very helpful to provide in Business Reviews to customers. Charts are clear and easy to understand!
No photo available

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Natero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison