What users are saying about
3 Ratings
1 Rating
3 Ratings
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Score 9.2 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken | TrustRadius Reviewer

Vitally

  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Amity
8.0
Vitally
10.0
Role-based user permissions
Amity
8.0
Vitally
10.0

Platform & Infrastructure

Amity
9.5
Vitally
10.0
API
Amity
10.0
Vitally
10.0
Integration with Salesforce.com
Amity
9.0
Vitally
10.0

Customer Data Extraction / Integration

Amity
9.0
Vitally
10.0
Product usage
Amity
9.0
Vitally
10.0
Help desk / support tickets
Amity
9.0
Vitally

Customer Success Management

Amity
9.0
Vitally
9.7
Customer profiles
Amity
10.0
Vitally
10.0
Automated workflow
Amity
9.0
Vitally
10.0
Internal collaboration
Amity
8.0
Vitally
10.0
Customer health scoring
Amity
10.0
Vitally
10.0
Customer segmentation
Amity
8.0
Vitally
10.0
NPS surveys
Amity
Vitally
8.0

CSM Reporting & Analytics

Amity
8.0
Vitally
9.8
Customer health trends
Amity
6.0
Vitally
10.0
Engagement analytics
Amity
9.0
Vitally
10.0
Revenue forecasting
Amity
7.0
Vitally
9.0
Dashboards
Amity
10.0
Vitally
10.0

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken | TrustRadius Reviewer

Vitally

  • Simple setup
  • Detailed reporting
  • Automates manual tasks
  • Excellent support
Anonymous | TrustRadius Reviewer

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken | TrustRadius Reviewer

Vitally

  • NPS measurement is not particularly customizable
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken | TrustRadius Reviewer

Vitally

  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
  • Vitally worked out to be much cheaper for our needs.
Anonymous | TrustRadius Reviewer

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken | TrustRadius Reviewer

Vitally

  • Increased renewal rates
  • Reduced overall time spent analyzing customer health
  • Reduces manual tasks for customer health
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Vitally

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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