What users are saying about
8 Ratings
22 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
Close
8.6
Customer data management / contact management
amoCRM
10.0
Close
8.0
Workflow management
amoCRM
8.5
Close
8.1
Opportunity management
amoCRM
8.0
Close
8.5
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Close
9.0
Interaction tracking
amoCRM
9.0
Close
7.9
Territory management
amoCRM
Close
8.0
Contract management
amoCRM
Close
10.0
Channel / partner relationship management
amoCRM
Close
9.7

Customer Service & Support

amoCRM
8.5
Close
9.3
Call center management
amoCRM
8.5
Close
9.7
Case management
amoCRM
Close
8.1
Help desk management
amoCRM
Close
10.0

Marketing Automation

amoCRM
8.9
Close
9.2
Lead management
amoCRM
10.0
Close
8.3
Email marketing
amoCRM
7.8
Close
10.0

CRM Project Management

amoCRM
6.3
Close
7.7
Task management
amoCRM
8.3
Close
6.0
Billing and invoicing management
amoCRM
5.0
Close
10.0
Reporting
amoCRM
5.8
Close
7.0

CRM Reporting & Analytics

amoCRM
7.5
Close
9.3
Forecasting
amoCRM
7.3
Close
10.0
Pipeline visualization
amoCRM
10.0
Close
8.0
Customizable reports
amoCRM
5.3
Close
10.0

Customization

amoCRM
8.5
Close
8.3
Custom fields
amoCRM
10.0
Close
8.3
Scripting environment
amoCRM
7.0
Close
8.1
API for custom integration
amoCRM
8.5
Close
6.8
Custom objects
amoCRM
Close
10.0

Security

amoCRM
9.3
Close
7.8
Single sign-on capability
amoCRM
10.0
Close
8.1
Role-based user permissions
amoCRM
8.5
Close
7.5

Social CRM

amoCRM
10.0
Close
10.0
Social data
amoCRM
10.0
Close
10.0
Social engagement
amoCRM
10.0
Close
10.0

Integrations with 3rd-party Software

amoCRM
8.5
Close
7.0
Marketing automation
amoCRM
8.5
Close
7.0

Platform

amoCRM
8.5
Close
10.0
Mobile access
amoCRM
8.5
Close
10.0

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Usability

amoCRM

No score
No answers yet
No answers on this topic

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Support Rating

amoCRM

No score
No answers yet
No answers on this topic

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$251
Basic$651
Professional$951
Business$1451
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing

Rating Summary

Add comparison