What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 8 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 15 reviews and ratings
Likelihood to Recommend
amoCRM
Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Virtual Enterprise Coordinator/Educator
NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees
Contactually, by Compass
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Disciple & Head Honcho
Word RevolutionMarketing and Advertising, 1-10 employees
Feature Rating Comparison
Sales Force Automation
amoCRM
8.8
Contactually, by Compass
8.8
Customer data management / contact management
amoCRM
10.0
Contactually, by Compass
9.8
Workflow management
amoCRM
8.5
Contactually, by Compass
9.6
Opportunity management
amoCRM
8.0
Contactually, by Compass
9.4
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Contactually, by Compass
9.8
Interaction tracking
amoCRM
9.0
Contactually, by Compass
9.8
Territory management
amoCRM
—
Contactually, by Compass
8.9
Contract management
amoCRM
—
Contactually, by Compass
6.0
Quote & order management
amoCRM
—
Contactually, by Compass
6.0
Channel / partner relationship management
amoCRM
—
Contactually, by Compass
9.8
Customer Service & Support
amoCRM
8.5
Contactually, by Compass
9.1
Call center management
amoCRM
8.5
Contactually, by Compass
8.0
Case management
amoCRM
—
Contactually, by Compass
9.7
Help desk management
amoCRM
—
Contactually, by Compass
9.7
Marketing Automation
amoCRM
8.9
Contactually, by Compass
9.7
Lead management
amoCRM
10.0
Contactually, by Compass
9.8
Email marketing
amoCRM
7.8
Contactually, by Compass
9.5
CRM Project Management
amoCRM
6.3
Contactually, by Compass
6.3
Task management
amoCRM
8.3
Contactually, by Compass
7.0
Billing and invoicing management
amoCRM
5.0
Contactually, by Compass
5.0
Reporting
amoCRM
5.8
Contactually, by Compass
7.0
CRM Reporting & Analytics
amoCRM
7.5
Contactually, by Compass
7.0
Forecasting
amoCRM
7.3
Contactually, by Compass
7.0
Pipeline visualization
amoCRM
10.0
Contactually, by Compass
7.0
Customizable reports
amoCRM
5.3
Contactually, by Compass
7.0
Customization
amoCRM
8.5
Contactually, by Compass
7.0
Custom fields
amoCRM
10.0
Contactually, by Compass
7.0
Scripting environment
amoCRM
7.0
Contactually, by Compass
7.0
API for custom integration
amoCRM
8.5
Contactually, by Compass
7.0
Custom objects
amoCRM
—
Contactually, by Compass
7.0
Security
amoCRM
9.3
Contactually, by Compass
7.5
Single sign-on capability
amoCRM
10.0
Contactually, by Compass
9.0
Role-based user permissions
amoCRM
8.5
Contactually, by Compass
6.0
Social CRM
amoCRM
10.0
Contactually, by Compass
8.4
Social data
amoCRM
10.0
Contactually, by Compass
9.9
Social engagement
amoCRM
10.0
Contactually, by Compass
7.0
Integrations with 3rd-party Software
amoCRM
8.5
Contactually, by Compass
9.9
Marketing automation
amoCRM
8.5
Contactually, by Compass
9.9
Platform
amoCRM
8.5
Contactually, by Compass
9.4
Mobile access
amoCRM
8.5
Contactually, by Compass
9.4
Pros
amoCRM
- Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
- Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
- Rich API. You can easily export all leads from amoCRM to different services and work with this data.
- Customization. You can add your own fields to lead card to fit your needs.
- Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Product Project Manager
SpringStudioConstruction, 11-50 employees
Contactually, by Compass
- The get connected prompts is a very useful feature.
- Good data consolidation picked up from a variety of sources.
- Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.

Verified User
Engineer in Information Technology
Non-Profit Organization Management Company, 501-1000 employeesCons
amoCRM
- Room for improvement would be that you need to manually integrate some of the apps for use.
- Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
- Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Virtual Enterprise Coordinator/Educator
NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees
Contactually, by Compass
- Pipeline functions. It's pretty bare minimum right now.
- Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
- Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Real Estate Agent
Sawyer Smith Residential BrokerageReal Estate, 1-10 employees
Likelihood to Renew
amoCRM
No score
No answers yet
No answers on this topic
Contactually, by Compass
Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.

Verified User
Consultant in Other
Internet Company, 1-10 employeesUsability
amoCRM
No score
No answers yet
No answers on this topic
Contactually, by Compass
Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.

Verified User
Engineer in Information Technology
Non-Profit Organization Management Company, 501-1000 employeesAlternatives Considered
amoCRM
Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Product Project Manager
SpringStudioConstruction, 11-50 employees
Contactually, by Compass
It seemed to have everything that I wanted and wasn't too expensive.
Real Estate Agent
Sawyer Smith Residential BrokerageReal Estate, 1-10 employees
Return on Investment
amoCRM
- Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
- Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
- Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Virtual Enterprise Coordinator/Educator
NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees
Contactually, by Compass
- It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Co-founder, Director
Bunker LabsNon-Profit Organization Management, 11-50 employees
Screenshots
Contactually, by Compass
—Pricing Details
amoCRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
amoCRM Editions & Modules
Edition
Basic | $151 |
---|---|
Advanced | $25.001 |
Enterprise | $451 |
- /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.Contactually, by Compass
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Contactually, by Compass Editions & Modules
Edition
Professional | $69.001 |
---|---|
Accelerator | $119.001 |
- Per Month