What users are saying about
8 Ratings
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Score 8.8 out of 100
15 Ratings
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Score 9 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
Contactually, by Compass
8.8
Customer data management / contact management
amoCRM
10.0
Contactually, by Compass
9.8
Workflow management
amoCRM
8.5
Contactually, by Compass
9.6
Opportunity management
amoCRM
8.0
Contactually, by Compass
9.4
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Contactually, by Compass
9.8
Interaction tracking
amoCRM
9.0
Contactually, by Compass
9.8
Territory management
amoCRM
Contactually, by Compass
8.9
Contract management
amoCRM
Contactually, by Compass
6.0
Quote & order management
amoCRM
Contactually, by Compass
6.0
Channel / partner relationship management
amoCRM
Contactually, by Compass
9.8

Customer Service & Support

amoCRM
8.5
Contactually, by Compass
9.1
Call center management
amoCRM
8.5
Contactually, by Compass
8.0
Case management
amoCRM
Contactually, by Compass
9.7
Help desk management
amoCRM
Contactually, by Compass
9.7

Marketing Automation

amoCRM
8.9
Contactually, by Compass
9.7
Lead management
amoCRM
10.0
Contactually, by Compass
9.8
Email marketing
amoCRM
7.8
Contactually, by Compass
9.5

CRM Project Management

amoCRM
6.3
Contactually, by Compass
6.3
Task management
amoCRM
8.3
Contactually, by Compass
7.0
Billing and invoicing management
amoCRM
5.0
Contactually, by Compass
5.0
Reporting
amoCRM
5.8
Contactually, by Compass
7.0

CRM Reporting & Analytics

amoCRM
7.5
Contactually, by Compass
7.0
Forecasting
amoCRM
7.3
Contactually, by Compass
7.0
Pipeline visualization
amoCRM
10.0
Contactually, by Compass
7.0
Customizable reports
amoCRM
5.3
Contactually, by Compass
7.0

Customization

amoCRM
8.5
Contactually, by Compass
7.0
Custom fields
amoCRM
10.0
Contactually, by Compass
7.0
Scripting environment
amoCRM
7.0
Contactually, by Compass
7.0
API for custom integration
amoCRM
8.5
Contactually, by Compass
7.0
Custom objects
amoCRM
Contactually, by Compass
7.0

Security

amoCRM
9.3
Contactually, by Compass
7.5
Single sign-on capability
amoCRM
10.0
Contactually, by Compass
9.0
Role-based user permissions
amoCRM
8.5
Contactually, by Compass
6.0

Social CRM

amoCRM
10.0
Contactually, by Compass
8.4
Social data
amoCRM
10.0
Contactually, by Compass
9.9
Social engagement
amoCRM
10.0
Contactually, by Compass
7.0

Integrations with 3rd-party Software

amoCRM
8.5
Contactually, by Compass
9.9
Marketing automation
amoCRM
8.5
Contactually, by Compass
9.9

Platform

amoCRM
8.5
Contactually, by Compass
9.4
Mobile access
amoCRM
8.5
Contactually, by Compass
9.4

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Likelihood to Renew

amoCRM

No score
No answers yet
No answers on this topic

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Usability

amoCRM

No score
No answers yet
No answers on this topic

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactually, by Compass Editions & Modules

Edition
Professional$69.001
Accelerator$119.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

amoCRM
8.3
Contactually, by Compass
9.0

Likelihood to Renew

amoCRM
Contactually, by Compass
1.0

Usability

amoCRM
Contactually, by Compass
7.0

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