What users are saying about
8 Ratings
Top Rated
177 Ratings
8 Ratings
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Score 8.8 out of 100
Top Rated
177 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Freshdesk

Freshdesk works very well for many types of organizations and environments, as long as you need some sort of ticketing or communication tracking system. With the many different plans available, one should fit most use cases. If you don't need ticketing, or need to manage a different sort of communication (e.g. specifically for sales) then there are more applicable options out there.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
Freshdesk
Customer data management / contact management
amoCRM
10.0
Freshdesk
Workflow management
amoCRM
8.5
Freshdesk
Opportunity management
amoCRM
8.0
Freshdesk
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Freshdesk
Interaction tracking
amoCRM
9.0
Freshdesk

Customer Service & Support

amoCRM
8.5
Freshdesk
Call center management
amoCRM
8.5
Freshdesk

Marketing Automation

amoCRM
8.9
Freshdesk
Lead management
amoCRM
10.0
Freshdesk
Email marketing
amoCRM
7.8
Freshdesk

CRM Project Management

amoCRM
6.3
Freshdesk
Task management
amoCRM
8.3
Freshdesk
Billing and invoicing management
amoCRM
5.0
Freshdesk
Reporting
amoCRM
5.8
Freshdesk

CRM Reporting & Analytics

amoCRM
7.5
Freshdesk
Forecasting
amoCRM
7.3
Freshdesk
Pipeline visualization
amoCRM
10.0
Freshdesk
Customizable reports
amoCRM
5.3
Freshdesk

Customization

amoCRM
8.5
Freshdesk
Custom fields
amoCRM
10.0
Freshdesk
Scripting environment
amoCRM
7.0
Freshdesk
API for custom integration
amoCRM
8.5
Freshdesk

Security

amoCRM
9.3
Freshdesk
Single sign-on capability
amoCRM
10.0
Freshdesk
Role-based user permissions
amoCRM
8.5
Freshdesk

Social CRM

amoCRM
10.0
Freshdesk
Social data
amoCRM
10.0
Freshdesk
Social engagement
amoCRM
10.0
Freshdesk

Integrations with 3rd-party Software

amoCRM
8.5
Freshdesk
Marketing automation
amoCRM
8.5
Freshdesk

Platform

amoCRM
8.5
Freshdesk
Mobile access
amoCRM
8.5
Freshdesk

Incident and problem management

amoCRM
Freshdesk
8.7
Organize and prioritize service tickets
amoCRM
Freshdesk
9.0
Expert directory
amoCRM
Freshdesk
8.4
Subscription-based notifications
amoCRM
Freshdesk
8.4
ITSM collaboration and documentation
amoCRM
Freshdesk
7.6
Ticket creation and submission
amoCRM
Freshdesk
9.3
Ticket response
amoCRM
Freshdesk
9.7

Self Help Community

amoCRM
Freshdesk
8.3
External knowledge base
amoCRM
Freshdesk
8.7
Internal knowledge base
amoCRM
Freshdesk
7.9

Multi-Channel Help

amoCRM
Freshdesk
7.4
Customer portal
amoCRM
Freshdesk
8.4
IVR
amoCRM
Freshdesk
3.0
Social integration
amoCRM
Freshdesk
7.6
Email support
amoCRM
Freshdesk
9.8
Help Desk CRM integration
amoCRM
Freshdesk
8.3

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Freshdesk

  • Simple and intuitive user interface - The layout is clean and easy to navigate which means we save time and lowers our overall cost to provide support.
  • Reliable - We haven't experienced any downtime with the tool in nearly 2 years of daily use.
  • Feature rich - Freshdesk is rich in features and integrations, there are so many partners and vendors to integrate with in their catalog, many I didn't know existed until we saw them within Freshdesk.
Anonymous | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Freshdesk

  • Their phone integration is lacking, and to utilize their own phone system can be very expensive to implement and maintain.
  • Handful of "quality of life" fixes never seem to materialize - ability to unmerge tickets that have been merged, or to create parent/child relationships with tickets that have been merged previously.
  • Reporting module is adequate, but lacks a heavy-duty reporting engine - there is an API, but would require a programmer to implement what you need out of the system.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

amoCRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
Jeffery Albertson | TrustRadius Reviewer

Usability

amoCRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 8.3
Based on 7 answers
I believe that the overall usability is simple enough to integrate into small and medium-sized businesses, but I don't think that it could keep up with our company as a whole. We use it for our department and it depends on how many agents are using the platform. I know that outside of the backend, it's harder to use.
Morganne McIntyre | TrustRadius Reviewer

Support Rating

amoCRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 8.5
Based on 8 answers
Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.
Anonymous | TrustRadius Reviewer

Implementation Rating

amoCRM

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 1 answer
No, it is easy to do
Victor Vũ | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Freshdesk

Freshdesk's biggest advantage over some other service desk solutions is that it is completely web-based, so that helps to eliminate the need for a Systems Administrator having to install/set up/manage this on a server. This includes managing a database for the helpdesk solution, which in the case of some solutions out there, this is required. Also, Freshdesk is pretty easy/intuitive to use from an IT Technician standpoint, since it's more of a basic helpdesk solution. Some others on the market may have a lot more features than Freshdesk, but with the additional features, comes a steeper learning curve to master.
Anonymous | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Freshdesk

  • Allows me to rely on my subcontractors for day-to-day requests, improving overall efficiency for both myself and my team.
  • The inexpensive plan keeps us within budget, with Agents we can easily enable/disable as seats are needed/used.
  • Provides a sense of security for clients knowing that responses will be prompt and monitored by a team.
  • Ease-of-use minimizes the need for individual training and shortens onboarding time.
Jennifer Hess | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Freshdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshdesk Editions & Modules

Edition
SproutFree
Blossom$192
Garden$452
Estate$692
Forest$1252
Estate Omnichannel$992
Forest Omnichannel$1692
  1. per month
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19, $45, $69 and $125. The 21-day free trial covers all features at the Estate plan.

Rating Summary

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