What users are saying about
8 Ratings
4 Ratings
8 Ratings
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Score 8.8 out of 100
4 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

HoneyBook

Because HoneyBook is so easy to use and set up, I would definitely recommend HoneyBook to a new small business owner who is looking to collect general client information and manage clients. I would not recommend HoneyBook to a larger company or really anyone that as a standard books more than 1 event on a day (the system sees that as a conflict and sends error messages). Anyone that wants to really make use of data should not use HoneyBook as that's not what this system is designed for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
HoneyBook
9.2
Customer data management / contact management
amoCRM
10.0
HoneyBook
7.9
Workflow management
amoCRM
8.5
HoneyBook
7.9
Opportunity management
amoCRM
8.0
HoneyBook
8.9
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
HoneyBook
10.0
Interaction tracking
amoCRM
9.0
HoneyBook
10.0
Contract management
amoCRM
HoneyBook
10.0
Quote & order management
amoCRM
HoneyBook
10.0

Customer Service & Support

amoCRM
8.5
HoneyBook
9.8
Call center management
amoCRM
8.5
HoneyBook
Case management
amoCRM
HoneyBook
9.5
Help desk management
amoCRM
HoneyBook
10.0

Marketing Automation

amoCRM
8.9
HoneyBook
10.0
Lead management
amoCRM
10.0
HoneyBook
10.0
Email marketing
amoCRM
7.8
HoneyBook

CRM Project Management

amoCRM
6.3
HoneyBook
9.1
Task management
amoCRM
8.3
HoneyBook
10.0
Billing and invoicing management
amoCRM
5.0
HoneyBook
9.1
Reporting
amoCRM
5.8
HoneyBook
8.1

CRM Reporting & Analytics

amoCRM
7.5
HoneyBook
6.0
Forecasting
amoCRM
7.3
HoneyBook
Pipeline visualization
amoCRM
10.0
HoneyBook
Customizable reports
amoCRM
5.3
HoneyBook
6.0

Customization

amoCRM
8.5
HoneyBook
9.5
Custom fields
amoCRM
10.0
HoneyBook
9.5
Scripting environment
amoCRM
7.0
HoneyBook
API for custom integration
amoCRM
8.5
HoneyBook
Custom objects
amoCRM
HoneyBook
9.5

Security

amoCRM
9.3
HoneyBook
9.5
Single sign-on capability
amoCRM
10.0
HoneyBook
10.0
Role-based user permissions
amoCRM
8.5
HoneyBook
8.9

Social CRM

amoCRM
10.0
HoneyBook
Social data
amoCRM
10.0
HoneyBook
Social engagement
amoCRM
10.0
HoneyBook

Integrations with 3rd-party Software

amoCRM
8.5
HoneyBook
Marketing automation
amoCRM
8.5
HoneyBook

Platform

amoCRM
8.5
HoneyBook
7.3
Mobile access
amoCRM
8.5
HoneyBook
7.3

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

HoneyBook

  • Task reminders for leads and clients.
  • Automated emails based on workflow assignments.
Kristin Cole | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

HoneyBook

  • The inability to export client data is ultimately what led us to switch to another CRM. It was great to be able to see all client project information within the specific project, but we needed everything from contracts, to general client data to form submissions and questionnaires to ALL be exportable data and that was not an option. All information only lived in HoneyBook.
  • HoneyBook's forms were beautiful but I wish they would have been able to link to SurveyMonkey or Zapier to allow for more integrations. We might not have switched to another platform had that been the case.
Anonymous | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

HoneyBook

We researched many other CRM programs before choosing HoneyBook (including Dubsado, DJ Event Planner, Zoho, Salesforce, and Intellivent). HoneyBook had the best offerings for the best price and has been a successful solution to our needs. The task management, pipeline, and task management for clients are unmatched and very easy to use. We were able to customize all of our emails, brochures, and contracts to match our brand and provide a streamlined experience for our clients. HoneyBook has also been excellent at continually improving the platform and having new releases on a consistent basis. Even if the software doesn't have all the things I need (we have worked through some kinks along the way due to our company size), they are constantly growing and improving. I have also received excellent customer service from everyone at HoneyBook even though I have been demanding at times. These are the reasons I have stayed with HoneyBook even though there are a couple of improvements to the system (related to team functionality and reporting) that we are waiting for. I would recommend this software to anyone in my industry!
Kristin Cole | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

HoneyBook

  • HoneyBook was very cost effective which was great for ROI!
  • HoneyBook was easy to use which made for a quick employee on-boarding for new team members.
  • HoneyBook had some features that were not available on the platform that are considered standard for any other CRM such as data pull, platform integrations, and customization options.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HoneyBook Editions & Modules

Edition
Unlimited Plan - Annual$3901
Starter Plan$92
Unlimited Plan - Monthly$392
  1. Year
  2. Month
Additional Pricing Details

Rating Summary

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