What users are saying about
8 Ratings
8 Ratings
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Score 8.8 out of 100
6 Ratings
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Score 5 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
Tour de Force CRM
6.4
Customer data management / contact management
amoCRM
10.0
Tour de Force CRM
10.0
Workflow management
amoCRM
8.5
Tour de Force CRM
Opportunity management
amoCRM
8.0
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Tour de Force CRM
1.0
Interaction tracking
amoCRM
9.0
Tour de Force CRM
7.0
Territory management
amoCRM
Tour de Force CRM
10.0
Quote & order management
amoCRM
Tour de Force CRM
5.0
Channel / partner relationship management
amoCRM
Tour de Force CRM
2.0

Customer Service & Support

amoCRM
8.5
Tour de Force CRM
5.5
Call center management
amoCRM
8.5
Tour de Force CRM
Case management
amoCRM
Tour de Force CRM
8.0
Help desk management
amoCRM
Tour de Force CRM
3.0

Marketing Automation

amoCRM
8.9
Tour de Force CRM
4.0
Lead management
amoCRM
10.0
Tour de Force CRM
7.0
Email marketing
amoCRM
7.8
Tour de Force CRM
1.0

CRM Project Management

amoCRM
6.3
Tour de Force CRM
3.7
Task management
amoCRM
8.3
Tour de Force CRM
1.0
Billing and invoicing management
amoCRM
5.0
Tour de Force CRM
7.0
Reporting
amoCRM
5.8
Tour de Force CRM
3.0

CRM Reporting & Analytics

amoCRM
7.5
Tour de Force CRM
8.0
Forecasting
amoCRM
7.3
Tour de Force CRM
8.0
Pipeline visualization
amoCRM
10.0
Tour de Force CRM
8.0
Customizable reports
amoCRM
5.3
Tour de Force CRM
8.0

Customization

amoCRM
8.5
Tour de Force CRM
6.0
Custom fields
amoCRM
10.0
Tour de Force CRM
6.0
Scripting environment
amoCRM
7.0
Tour de Force CRM
API for custom integration
amoCRM
8.5
Tour de Force CRM
6.0

Security

amoCRM
9.3
Tour de Force CRM
9.5
Single sign-on capability
amoCRM
10.0
Tour de Force CRM
10.0
Role-based user permissions
amoCRM
8.5
Tour de Force CRM
9.0

Social CRM

amoCRM
10.0
Tour de Force CRM
Social data
amoCRM
10.0
Tour de Force CRM
Social engagement
amoCRM
10.0
Tour de Force CRM

Integrations with 3rd-party Software

amoCRM
8.5
Tour de Force CRM
3.0
Marketing automation
amoCRM
8.5
Tour de Force CRM
3.0

Platform

amoCRM
8.5
Tour de Force CRM
8.0
Mobile access
amoCRM
8.5
Tour de Force CRM
8.0

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Tour de Force CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

amoCRM
8.3
Tour de Force CRM
7.0

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