What users are saying about
1 Rating
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Top Rated
792 Ratings
1 Rating
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Score 10 out of 100

Concur Travel and Expense

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Top Rated
792 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

AmTrav

AmTrav has enabled users to handle travel themselves very easily and directly. Prior to AmTrav, we had our HR department also focused on travel booking and travel management. Now, through a set of policies and approval permissions, managers and employees can directly book flights without the need to engage another team.
Tristan Dobbs | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense tool is used for different departments across our organization as a major expense management system. We have different expense limits for different departments, and with Concur Travel and Expense software, we were able to set policies and limits on each department's expense limits, and it made so easy for reporting. The flexibility and customization of this software makes it easy to use for different use cases for various departments.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Capabilities

AmTrav
Concur Travel and Expense
8.5
Receipt Scanning
AmTrav
Concur Travel and Expense
8.6
Expense Approval Routing
AmTrav
Concur Travel and Expense
8.6
Expense Configuration Policies
AmTrav
Concur Travel and Expense
8.0
Manual Expense Entry and Editing
AmTrav
Concur Travel and Expense
8.1
Company Card Management
AmTrav
Concur Travel and Expense
8.4
Reimbursement
AmTrav
Concur Travel and Expense
8.9
Multi-Currency Support
AmTrav
Concur Travel and Expense
8.4
Expense Reporting
AmTrav
Concur Travel and Expense
8.7

Expense Management Platform Features

AmTrav
Concur Travel and Expense
8.2
Mobile Application
AmTrav
Concur Travel and Expense
8.4
Integrations
AmTrav
Concur Travel and Expense
7.8
Expense Management Security
AmTrav
Concur Travel and Expense
8.3
Expense Management Compliance
AmTrav
Concur Travel and Expense
8.4

Pros

AmTrav

  • Excellent user interface.
  • Competitive booking rates that allow users a variety of options.
  • Phenomenal customer service.
Tristan Dobbs | TrustRadius Reviewer

Concur Travel and Expense

  • You can loaded preferred hotels and negotiated price per room. Employees should choose if it possible a preferred hotels.
  • Credit card are integrated with personal account. There is a visibility [of] what was purchased by who, and when.
  • Reporting tool enable[s] [us] to use pre-defined reports or to create a new report based on needs.
  • Email notification[s], like reports pending your approval, credit card transaction was loaded into your account, etc.
  • Very advanced administration settings. You can set up [varying] rates for specific country, or rates for daily allowances.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Cons

AmTrav

  • Filtering flights by average on-time reliability is not available.
  • Permissions can be tricky for approvers. It's not always easy to see what your team is doing.
  • Google Calendar integration is flawed -- it keeps adding events for time you've approved but does not signify who the travel is for.
Tristan Dobbs | TrustRadius Reviewer

Concur Travel and Expense

  • My company used a non-related accounting package so we had to import the invoices for payment. There were not a lot of options for file type to export which made it more difficult to import.
  • It was a bit of a learning curve to book travel. There are a lot of options, which is nice, but can also be confusing for a new user. It caused a few more support calls internally.
  • The automatic upload of receipts is nice, but you have to review them carefully as it sometimes misreads the date or amount.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AmTrav

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 9.1
Based on 24 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Usability

AmTrav

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 61 answers
General functionality is intuitive, though the UI is beginning to look dated. Overall, the usability is high... it is easy to open new expense reports, allocate expenses to the appropriate GL line items and associated RCs. My only complaint is that it takes five+ clicks to upload documents which feels a bit excessive.
Anonymous | TrustRadius Reviewer

Reliability and Availability

AmTrav

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.9
Based on 9 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Performance

AmTrav

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.9
Based on 6 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Support Rating

AmTrav

AmTrav 10.0
Based on 1 answer
Support is the absolute best part of the platform. Users who have any issues at all are free to contact AmTrav and work through a solution. Missed flights or emergency car rentals are a breeze -- all that needs to be done is to call the AmTrav support number and a solution is worked out with minimal involvement.
Tristan Dobbs | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense 7.1
Based on 43 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

In-Person Training

AmTrav

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
It was nice to have someone available to go through, especially for our employees that have been with the organization for a long time
Anonymous | TrustRadius Reviewer

Online Training

AmTrav

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Implementation Rating

AmTrav

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 7.8
Based on 10 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Alternatives Considered

AmTrav

AmTrav excels in customer service. They have won us over by proving that, when in times of need, they can get the job done. If an employee has an issue, it can be a very stressful time for both the employee and the travel booking managers. AmTrav takes the responsibility in a way that we haven't seen demonstrated before and organises a fix.
Tristan Dobbs | TrustRadius Reviewer

Concur Travel and Expense

Travel and Expense applications work together to handle the straight-through process of travel-related activities and expenses. What makes Concur Travel and Expense stand out is the way that it integrates with many other applications. For instance, there is direct integration with Grab, which allows for rideshare service receipts to be routed automatically to Concur. This reduces the amount of effort and overhead in storing every receipt, while ensuring that all expenses are accounted for.
Anonymous | TrustRadius Reviewer

Scalability

AmTrav

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 43 answers
It's easy to use it across multiple departments because everyone is familiar with it. Employees in a different segment or different branch have used Concur, so if someone transfers locations or works with another department on a project, they are already familiar with Concur. It makes training and onboarding easy as well.
Liliya Carlage | TrustRadius Reviewer

Return on Investment

AmTrav

  • We have freed up 60% of our HR department's time that used to be focused on booking.
  • We have reduced spending on flights overall through policy enforcement.
  • Travel changes and adjustments are now possible through AmTrav. They will arrange new travel plans on the fly.
Tristan Dobbs | TrustRadius Reviewer

Concur Travel and Expense

  • It has saved my reps time from logging in expenses and it ensures that all expenses are captured. This allows them to spend more time in the field on sales.
  • It also enforces timely expense submission since all expenses build up, since they are all logged.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AmTrav

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AmTrav
10.0
Concur Travel and Expense
8.5

Likelihood to Renew

AmTrav
Concur Travel and Expense
9.1

Usability

AmTrav
Concur Travel and Expense
8.1

Reliability and Availability

AmTrav
Concur Travel and Expense
8.9

Performance

AmTrav
Concur Travel and Expense
8.9

Support Rating

AmTrav
10.0
Concur Travel and Expense
7.1

In-Person Training

AmTrav
Concur Travel and Expense
8.0

Online Training

AmTrav
Concur Travel and Expense
6.0

Implementation Rating

AmTrav
Concur Travel and Expense
7.8

Scalability

AmTrav
Concur Travel and Expense
8.3

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