What users are saying about
213 Ratings
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Score 8.5 out of 101
21 Ratings
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Score 8 out of 101

Likelihood to Recommend

Anaplan

Well Suited
  • Any process that you expect to change frequently.
  • A process within a dynamic environment, such as high tech / the startup world, where you expect significant business process changes.
  • Any process that requires a significant number of collaborators.
  • Any process where you intend for users to update logic with Excel-like formulas.
  • Any process where using Google Docs has failed to accommodate your needs for data integrity.
Less Appropriate
  • Data visualization - Anaplan has capabilities here, but other tools are more focused on this.
  • Data storage - Anaplan is not a data warehouse and has limits on what you can store.
Matthew Kuo profile photo

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
No photo available

Feature Rating Comparison

BI Standard Reporting

Anaplan
7.2
Aspect Workforce Management
Customizable dashboards
Anaplan
7.2
Aspect Workforce Management

Report Output and Scheduling

Anaplan
8.0
Aspect Workforce Management
Publish to PDF
Anaplan
8.3
Aspect Workforce Management
Report Versioning
Anaplan
8.3
Aspect Workforce Management
Report Delivery Scheduling
Anaplan
7.3
Aspect Workforce Management

Mobile Capabilities

Anaplan
6.9
Aspect Workforce Management
Responsive Design for Web Access
Anaplan
6.9
Aspect Workforce Management

Budgeting, Planning, and Forecasting

Anaplan
8.4
Aspect Workforce Management
Long-term financial planning
Anaplan
7.8
Aspect Workforce Management
Financial budgeting
Anaplan
8.7
Aspect Workforce Management
Forecasting
Anaplan
8.9
Aspect Workforce Management
Scenario modeling
Anaplan
8.3
Aspect Workforce Management
Management reporting
Anaplan
8.3
Aspect Workforce Management

Consolidation and Close

Anaplan
7.1
Aspect Workforce Management
Financial data consolidation
Anaplan
8.6
Aspect Workforce Management
Journal entries and reports
Anaplan
7.3
Aspect Workforce Management
Multi-currency management
Anaplan
6.2
Aspect Workforce Management
Intercompany Eliminations
Anaplan
6.0
Aspect Workforce Management
Minority Ownership
Anaplan
6.0
Aspect Workforce Management
Local and consolidated reporting
Anaplan
8.1
Aspect Workforce Management
Detailed Audit Trails
Anaplan
7.6
Aspect Workforce Management

FInancial Reporting and Compliance

Anaplan
8.0
Aspect Workforce Management
Financial Statement Reporting
Anaplan
9.2
Aspect Workforce Management
Management Reporting
Anaplan
8.8
Aspect Workforce Management
Excel-based Reporting
Anaplan
5.3
Aspect Workforce Management
Automated board and financial reporting
Anaplan
8.6
Aspect Workforce Management

Analytics

Anaplan
7.0
Aspect Workforce Management
Personalized dashboards
Anaplan
6.6
Aspect Workforce Management
Color-coded scorecards
Anaplan
7.1
Aspect Workforce Management
KPIs
Anaplan
7.0
Aspect Workforce Management
Cost and profitability analysis
Anaplan
7.0
Aspect Workforce Management
Key Performance Indicator setting
Anaplan
6.9
Aspect Workforce Management
Benchmarking with external data
Anaplan
7.1
Aspect Workforce Management

Integration

Anaplan
8.3
Aspect Workforce Management
Flat file integration
Anaplan
8.8
Aspect Workforce Management
Excel data integration
Anaplan
7.5
Aspect Workforce Management
Direct links to 3rd-party data sources
Anaplan
8.7
Aspect Workforce Management

Pros

Anaplan

  • Anaplan is great for headcount reporting. We have reports by dept, office location, and subsidiary that is great for planning and also for full company reporting.
  • Although they can be complicated to set up, Anaplan is also great for setting up complex P&L views. For example, setting up a P&L with a combination of subs/depts., that still needs to consolidate to the total P&L.
  • Systems-wise, I like that it's impossible to #REF the model! Anaplan shows you where everything is referenced, so it's very difficult to break anything.
  • I also like that formulas copy across, so there is no chance of pointing to the wrong cell, like in Excel
Dan Shuwarger profile photo

Aspect Workforce Management

  • easy and quick to use- you don't have to waste hours explaining how to use WFM with your employees
  • reliable- multiple employees can be making changes and testing staffing changes without the site crashing
  • easy to balance employee scheduling with your business needs
No photo available

Cons

Anaplan

  • I'd like to see a back button. While there is restore from backup, it is a long process that only Admins can perform. And all users lose changes of course.
  • As an Admin, my #1 request is: why can't we select multiple list members with check boxes? For example, if I have a list of depts., and want to see HR + Recruiting (two list members). Yes, I can build a line item that does that. But every combination of list members must be custom built.
  • Another one that I get asked for are hierarchies for line items. For example, if I have a List on pages, there will be "+" to group items. For example, I might have Finance, HR, and Recruiting, all in "G&A" which I could then open the "+" to expand and collapse (G&A) to show the detail. If I am pivoted on a Line Item on pages, this isn't possible.
  • Another big one I get asked for, is "why can't I save views?!" Of course Admins can, but I think users would really appreciate it this one. Please consider it!
Dan Shuwarger profile photo

Aspect Workforce Management

  • The configuration of the system is quite complex and very difficult to administer.
  • Initial training on the product is simply focused on the product and it typically not done using a customers real data. Since many customers do not have a strong background in WFM to begin with, the training should focus more on the fundamental of WFM before it dives into how to use the tool. You have to learn more about how it is best to use the tool for real world environments and not just how to click here and go there.
  • RTA has not been updated in years. It does not offer real-time schedule adherence scores and the reporting is terrible. Reporting is specific to each workspace and you lose data each time you close a workspace.
  • The shrinkage calculator feature that was added a few years ago is a great feature but very difficult to reconcile. If you are not an extreme expert with the very confusing superstate philosophy in eWFM it can be disastrous.
Wendy Fowler profile photo

Likelihood to Renew

Anaplan

Anaplan 8.2
Based on 3 answers
We rely on it heavily. The only way we wouldn't renew is if the price got significantly higher.
Maggie Palumbo profile photo

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
While I support other customers who utilize the software, the response from our customers is over-whelmingly positive. Many customers who have not had any type of workforce management software in the past use spreadsheets to schedule and forecast agents. This can be extremely complicated and a nightmare to control. The time saved by having a product that can quickly complete these functions for you is worth the investment. Also, we have several customers who had no way to track what their agents are doing and have found many problems in their call-center with the software. After rolling out a program where their adherence was tracked and actually 'mattered', they were able to see increased efficency from their agents.
Rachel Honeywood profile photo

Usability

Anaplan

Anaplan 8.2
Based on 2 answers
There is a dependency in this rating - in that I find Anaplan extremely easy to use, but I've spent the necessary time developing a strong understanding of the platform. Once you understand how to use it, the platform is flexible, easy to use, and fun to use.
Chris Friederich profile photo

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo

Reliability and Availability

Anaplan

Anaplan 10.0
Based on 1 answer
In nearly 3 years, I have only had 1 issue of being unable to access my model for an unplanned maintenance. Even planned maintenance windows are handled during low traffic hours on the weekend.
Joe Bradbury profile photo

Aspect Workforce Management

No score
No answers yet
No answers on this topic

Performance

Anaplan

Anaplan 9.0
Based on 1 answer
Everything is calculated in memory in the cloud. It's nearly instantaneous updates when you make changes. The only time things get a little slow is when you have a massive model with very intricate calculations...but "slow" for Anaplan is not what I would call "slow" for something like Hyperion. We used to have Hyperion calcs that ran for 60 mins before you could use data. The equivalent would be 60 seconds in Anaplan.
Joe Bradbury profile photo

Aspect Workforce Management

No score
No answers yet
No answers on this topic

Support

Anaplan

Anaplan 8.1
Based on 2 answers
I feel like the support team is a little lacking in product knowledge. Several times I have contacted them to get help, and ended up finding a solution to my own problem before the team could get back to me with anything useful. I have also submitted a few bugs, and never got updates to when they were fixed in later releases.
Joe Bradbury profile photo

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
No photo available

In-Person Training

Anaplan

Anaplan 3.0
Based on 1 answer
The in-person training is simply not worth the cost. After a few weeks of playing in Anaplan, I went to the basic training and knew more than the person teaching it. a year down the road, I was the first person to complete the advance training, and again could have been teaching the class better than the person running the session. Spend some time on your own trying out different things and you will get all the understanding you need to be successful.
Joe Bradbury profile photo

Aspect Workforce Management

No score
No answers yet
No answers on this topic

Online Training

Anaplan

Anaplan 5.0
Based on 1 answer
I'm giving this a 5 simply for the anapedia outline of calculations. The online videos and trainings leave a lot to be desired, but having anapedia around to help you understand calculations has been helpful. The drawback to anapedia is the depth they go into for calculations, it is lackluster at times. Because of that, I have been working through a much more in-depth look at each calculation on my website for users to reference: http://www.anaplanguru.com/formulas/
Joe Bradbury profile photo

Aspect Workforce Management

No score
No answers yet
No answers on this topic

Implementation

Anaplan

Anaplan 6.7
Based on 12 answers
I won't rate this low due to the 3rd party consultant, because overall the implementation with Anaplan went great. We had working models in our first month of having Anaplan, and have been able to branch out into multiple facets of the business in the 3 years since our first implementation.
Joe Bradbury profile photo

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
No photo available

Alternatives Considered

Anaplan

Anaplan has a much more powerful modelling engine compared to Adaptive Insights. Adaptive might have prettier dashboards, but their product is inferior at it's core. We were impressed by everything Anaplan could do and are glad that we chose it over the competition. We also are very impressed by Anaplan's customer success team and their knowledge
Jake Cosenza profile photo

Aspect Workforce Management

Definitely the most intricate workforce tool out there, no others stack up, and this has the most in depth detail
Roy Huron profile photo

Scalability

Anaplan

Anaplan 7.0
Based on 1 answer
It's going to handle most of what you can throw at it. The problem lies in the sparsity of some datasets. When you have over 5ish dimensions of sparse data, the size of the model gets bloated for not much value. In several cases, I have had to adapt my model to account for sparsity in a way that minimized use of space, but also made interacting with the data more cumbersome.
Joe Bradbury profile photo

Aspect Workforce Management

No score
No answers yet
No answers on this topic

Return on Investment

Anaplan

  • I'm sure the impact is positive. We have streamlined many processes and created capacity for our finance team.
  • It's great to have "one source of truth" and know that everyone is looking at the same metrics.
Kelley Haghighi profile photo

Aspect Workforce Management

  • Improved service level: By utilizing the forecasting features and scheduling optimizers in the software, service level objections can be increased greatly- especially in a multi-skill environment.
  • Reduced workload for back-office employees: Being able to quickly schedule in bulk, quickly create forecasts, automate reports, and have agents' schedule requests automatically approved or denied can save massive amounts of time.
  • Agent efficency: By providing multiple tools to gauge agents' adherence, you can see massive improvements in the way your call center agents adhere to their schedule; which in turn, improves service level.
Rachel Honeywood profile photo

Pricing Details

Anaplan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Request a personal demo: https://www.anaplan.com/request-demo/ Free trial for existing customers for any app in the App Hub: https://apphub.anaplan.com/

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison