What users are saying about
214 Ratings
66 Ratings
214 Ratings
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Score 7.9 out of 101
66 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Anaplan

Well Suited
  • Any process that you expect to change frequently.
  • A process within a dynamic environment, such as high tech / the startup world, where you expect significant business process changes.
  • Any process that requires a significant number of collaborators.
  • Any process where you intend for users to update logic with Excel-like formulas.
  • Any process where using Google Docs has failed to accommodate your needs for data integrity.
Less Appropriate
  • Data visualization - Anaplan has capabilities here, but other tools are more focused on this.
  • Data storage - Anaplan is not a data warehouse and has limits on what you can store.
Matthew Kuo profile photo

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills profile photo

Feature Rating Comparison

BI Standard Reporting

Anaplan
6.8
NetSuite CRM+
Customizable dashboards
Anaplan
6.8
NetSuite CRM+

Report Output and Scheduling

Anaplan
7.0
NetSuite CRM+
Publish to PDF
Anaplan
7.9
NetSuite CRM+
Report Versioning
Anaplan
7.3
NetSuite CRM+
Report Delivery Scheduling
Anaplan
5.8
NetSuite CRM+

Mobile Capabilities

Anaplan
6.3
NetSuite CRM+
Responsive Design for Web Access
Anaplan
6.3
NetSuite CRM+

Budgeting, Planning, and Forecasting

Anaplan
8.1
NetSuite CRM+
Long-term financial planning
Anaplan
6.9
NetSuite CRM+
Financial budgeting
Anaplan
8.3
NetSuite CRM+
Forecasting
Anaplan
8.8
NetSuite CRM+
Scenario modeling
Anaplan
8.2
NetSuite CRM+
Management reporting
Anaplan
8.3
NetSuite CRM+

Consolidation and Close

Anaplan
7.0
NetSuite CRM+
Financial data consolidation
Anaplan
8.3
NetSuite CRM+
Journal entries and reports
Anaplan
6.9
NetSuite CRM+
Multi-currency management
Anaplan
6.2
NetSuite CRM+
Intercompany Eliminations
Anaplan
6.0
NetSuite CRM+
Minority Ownership
Anaplan
6.0
NetSuite CRM+
Local and consolidated reporting
Anaplan
8.2
NetSuite CRM+
Detailed Audit Trails
Anaplan
7.8
NetSuite CRM+

FInancial Reporting and Compliance

Anaplan
7.0
NetSuite CRM+
Financial Statement Reporting
Anaplan
8.9
NetSuite CRM+
Management Reporting
Anaplan
8.9
NetSuite CRM+
Excel-based Reporting
Anaplan
1.6
NetSuite CRM+
Automated board and financial reporting
Anaplan
8.7
NetSuite CRM+

Analytics

Anaplan
6.3
NetSuite CRM+
Personalized dashboards
Anaplan
6.0
NetSuite CRM+
Color-coded scorecards
Anaplan
6.0
NetSuite CRM+
KPIs
Anaplan
7.0
NetSuite CRM+
Cost and profitability analysis
Anaplan
6.0
NetSuite CRM+
Key Performance Indicator setting
Anaplan
5.7
NetSuite CRM+
Benchmarking with external data
Anaplan
7.1
NetSuite CRM+

Integration

Anaplan
7.8
NetSuite CRM+
Flat file integration
Anaplan
8.4
NetSuite CRM+
Excel data integration
Anaplan
6.4
NetSuite CRM+
Direct links to 3rd-party data sources
Anaplan
8.6
NetSuite CRM+

Sales Force Automation

Anaplan
NetSuite CRM+
7.4
Customer data management / contact management
Anaplan
NetSuite CRM+
8.1
Workflow management
Anaplan
NetSuite CRM+
6.7
Territory management
Anaplan
NetSuite CRM+
6.5
Opportunity management
Anaplan
NetSuite CRM+
7.6
Integration with email client (e.g., Outlook or Gmail)
Anaplan
NetSuite CRM+
6.6
Contract management
Anaplan
NetSuite CRM+
7.0
Quote & order management
Anaplan
NetSuite CRM+
9.1
Interaction tracking
Anaplan
NetSuite CRM+
7.2
Channel / partner relationship management
Anaplan
NetSuite CRM+
8.2

Customer Service & Support

Anaplan
NetSuite CRM+
6.8
Case management
Anaplan
NetSuite CRM+
6.8
Call center management
Anaplan
NetSuite CRM+
6.1
Help desk management
Anaplan
NetSuite CRM+
7.4

Marketing Automation

Anaplan
NetSuite CRM+
6.3
Lead management
Anaplan
NetSuite CRM+
7.3
Email marketing
Anaplan
NetSuite CRM+
5.2

CRM Project Management

Anaplan
NetSuite CRM+
8.0
Task management
Anaplan
NetSuite CRM+
7.2
Billing and invoicing management
Anaplan
NetSuite CRM+
8.1
Reporting
Anaplan
NetSuite CRM+
8.6

CRM Reporting & Analytics

Anaplan
NetSuite CRM+
6.9
Forecasting
Anaplan
NetSuite CRM+
6.8
Pipeline visualization
Anaplan
NetSuite CRM+
6.9
Customizable reports
Anaplan
NetSuite CRM+
6.9

Customization

Anaplan
NetSuite CRM+
7.4
Custom fields
Anaplan
NetSuite CRM+
7.8
Custom objects
Anaplan
NetSuite CRM+
7.9
Scripting environment
Anaplan
NetSuite CRM+
6.5
API for custom integration
Anaplan
NetSuite CRM+
7.2

Security

Anaplan
NetSuite CRM+
8.6
Single sign-on capability
Anaplan
NetSuite CRM+
8.3
Role-based user permissions
Anaplan
NetSuite CRM+
8.9

Social CRM

Anaplan
NetSuite CRM+
5.4
Social data
Anaplan
NetSuite CRM+
5.0
Social engagement
Anaplan
NetSuite CRM+
5.9

Integrations with 3rd-party Software

Anaplan
NetSuite CRM+
7.0
Marketing automation
Anaplan
NetSuite CRM+
7.1
Compensation management
Anaplan
NetSuite CRM+
6.9

Platform

Anaplan
NetSuite CRM+
5.6
Mobile access
Anaplan
NetSuite CRM+
5.6

Pros

Anaplan

  • Anaplan is great for headcount reporting. We have reports by dept, office location, and subsidiary that is great for planning and also for full company reporting.
  • Although they can be complicated to set up, Anaplan is also great for setting up complex P&L views. For example, setting up a P&L with a combination of subs/depts., that still needs to consolidate to the total P&L.
  • Systems-wise, I like that it's impossible to #REF the model! Anaplan shows you where everything is referenced, so it's very difficult to break anything.
  • I also like that formulas copy across, so there is no chance of pointing to the wrong cell, like in Excel
Dan Shuwarger profile photo

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke profile photo

Cons

Anaplan

  • Performance - in the case of complex business cases, the size of Anaplan is increasing drastically, and even a simple click would take more than it should.
  • UI - The User interface needs to be improved: group/expand hierarchy, "Ctrl " + select option to allow multi selection, Content page clean up, easier "Drag & drop" when customizing or building exports.
  • Review & enhance the type of security user roles.
Szilvia Havasreti profile photo

NetSuite CRM+

  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
No photo available

Likelihood to Renew

Anaplan

Anaplan 8.2
Based on 3 answers
I don't think we could function without the collaboration capabilities built into Anaplan that replaced disparate Excel files in the workforce planning model
Joe Bradbury profile photo

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
No photo available

Usability

Anaplan

Anaplan 8.2
Based on 2 answers
There is a dependency in this rating - in that I find Anaplan extremely easy to use, but I've spent the necessary time developing a strong understanding of the platform. Once you understand how to use it, the platform is flexible, easy to use, and fun to use.
Chris Friederich profile photo

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Reliability and Availability

Anaplan

Anaplan 10.0
Based on 1 answer
In nearly 3 years, I have only had 1 issue of being unable to access my model for an unplanned maintenance. Even planned maintenance windows are handled during low traffic hours on the weekend.
Joe Bradbury profile photo

NetSuite CRM+

No score
No answers yet
No answers on this topic

Performance

Anaplan

Anaplan 9.0
Based on 1 answer
Everything is calculated in memory in the cloud. It's nearly instantaneous updates when you make changes. The only time things get a little slow is when you have a massive model with very intricate calculations...but "slow" for Anaplan is not what I would call "slow" for something like Hyperion. We used to have Hyperion calcs that ran for 60 mins before you could use data. The equivalent would be 60 seconds in Anaplan.
Joe Bradbury profile photo

NetSuite CRM+

No score
No answers yet
No answers on this topic

Support

Anaplan

Anaplan 8.1
Based on 2 answers
I feel like the support team is a little lacking in product knowledge. Several times I have contacted them to get help, and ended up finding a solution to my own problem before the team could get back to me with anything useful. I have also submitted a few bugs, and never got updates to when they were fixed in later releases.
Joe Bradbury profile photo

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 2 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
No photo available

In-Person Training

Anaplan

Anaplan 3.0
Based on 1 answer
The in-person training is simply not worth the cost. After a few weeks of playing in Anaplan, I went to the basic training and knew more than the person teaching it. a year down the road, I was the first person to complete the advance training, and again could have been teaching the class better than the person running the session. Spend some time on your own trying out different things and you will get all the understanding you need to be successful.
Joe Bradbury profile photo

NetSuite CRM+

No score
No answers yet
No answers on this topic

Online Training

Anaplan

Anaplan 5.0
Based on 1 answer
I'm giving this a 5 simply for the anapedia outline of calculations. The online videos and trainings leave a lot to be desired, but having anapedia around to help you understand calculations has been helpful. The drawback to anapedia is the depth they go into for calculations, it is lackluster at times. Because of that, I have been working through a much more in-depth look at each calculation on my website for users to reference: http://www.anaplanguru.com/formulas/
Joe Bradbury profile photo

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

Anaplan

Anaplan 6.7
Based on 12 answers
Agile methodology and breaking the work down into sprints was very helpful. Implementation required a deeper dive into our data than expected for the consultants to be able to construct the data model. But once it was in place, the focus on knowledge transfer enabled us to be able to use the product effectively after the team rolled off.
Steve Ridgley profile photo

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke profile photo

Alternatives Considered

Anaplan

Anaplan was an easy choice because two other divisions in our company used it in limited ways - either only sales ops or financial reporting. In addition, it was the hands down best choice given the complexity and size of our organization. We operate in a highly matrixed organization across the globe therefore, we needed a powerful and flexible platform; not all options allowed for this flexibility nor were they suited for large multi-national companies.
Tara Kirby profile photo

NetSuite CRM+

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
No photo available

Scalability

Anaplan

Anaplan 7.0
Based on 1 answer
It's going to handle most of what you can throw at it. The problem lies in the sparsity of some datasets. When you have over 5ish dimensions of sparse data, the size of the model gets bloated for not much value. In several cases, I have had to adapt my model to account for sparsity in a way that minimized use of space, but also made interacting with the data more cumbersome.
Joe Bradbury profile photo

NetSuite CRM+

No score
No answers yet
No answers on this topic

Return on Investment

Anaplan

  • I'm sure the impact is positive. We have streamlined many processes and created capacity for our finance team.
  • It's great to have "one source of truth" and know that everyone is looking at the same metrics.
Kelley Haghighi profile photo

NetSuite CRM+

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens profile photo

Pricing Details

Anaplan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Anaplan
7.6
NetSuite CRM+
7.6

Likelihood to Renew

Anaplan
8.2
NetSuite CRM+
6.5

Usability

Anaplan
8.2
NetSuite CRM+
8.0

Reliability and Availability

Anaplan
10.0
NetSuite CRM+

Performance

Anaplan
9.0
NetSuite CRM+

Support

Anaplan
8.1
NetSuite CRM+
5.3

In-Person Training

Anaplan
3.0
NetSuite CRM+

Online Training

Anaplan
5.0
NetSuite CRM+
6.7

Implementation

Anaplan
6.7
NetSuite CRM+
5.9

Scalability

Anaplan
7.0
NetSuite CRM+

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