What users are saying about

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Top Rated
205 Ratings

NetSuite CRM+<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

58 Ratings

Anaplan<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
205 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

NetSuite CRM+<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Anaplan

Sales performance management, various finance scenarios - Anaplan is good for automating calculations. It is less appropriate for very complex business cases.
Szilvia Havasreti profile photo

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills profile photo

Feature Rating Comparison

Budgeting, Planning, and Forecasting

Anaplan
7.4
NetSuite CRM+
Long-term financial planning
Anaplan
7.4
NetSuite CRM+
Financial budgeting
Anaplan
8.1
NetSuite CRM+
Forecasting
Anaplan
7.6
NetSuite CRM+
Scenario modeling
Anaplan
6.5
NetSuite CRM+
Management reporting
Anaplan
7.6
NetSuite CRM+

Consolidation and Close

Anaplan
6.5
NetSuite CRM+
Financial data consolidation
Anaplan
7.7
NetSuite CRM+
Journal entries and reports
Anaplan
6.6
NetSuite CRM+
Multi-currency management
Anaplan
6.2
NetSuite CRM+
Intercompany Eliminations
Anaplan
5.9
NetSuite CRM+
Minority Ownership
Anaplan
6.0
NetSuite CRM+
Local and consolidated reporting
Anaplan
7.1
NetSuite CRM+
Detailed Audit Trails
Anaplan
6.1
NetSuite CRM+

FInancial Reporting and Compliance

Anaplan
7.5
NetSuite CRM+
Financial Statement Reporting
Anaplan
7.0
NetSuite CRM+
Management Reporting
Anaplan
8.3
NetSuite CRM+
Excel-based Reporting
Anaplan
6.9
NetSuite CRM+
Automated board and financial reporting
Anaplan
8.0
NetSuite CRM+

Analytics

Anaplan
6.7
NetSuite CRM+
Personalized dashboards
Anaplan
5.3
NetSuite CRM+
Color-coded scorecards
Anaplan
6.0
NetSuite CRM+
KPIs
Anaplan
7.0
NetSuite CRM+
Cost and profitability analysis
Anaplan
7.0
NetSuite CRM+
Key Performance Indicator setting
Anaplan
7.4
NetSuite CRM+
Benchmarking with external data
Anaplan
7.2
NetSuite CRM+

Integration

Anaplan
8.3
NetSuite CRM+
Flat file integration
Anaplan
8.3
NetSuite CRM+
Excel data integration
Anaplan
8.3
NetSuite CRM+
Direct links to 3rd-party data sources
Anaplan
8.2
NetSuite CRM+

Sales Force Automation

Anaplan
NetSuite CRM+
7.0
Customer data management / contact management
Anaplan
NetSuite CRM+
8.0
Workflow management
Anaplan
NetSuite CRM+
6.8
Territory management
Anaplan
NetSuite CRM+
7.1
Opportunity management
Anaplan
NetSuite CRM+
8.0
Integration with email client (e.g., Outlook or Gmail)
Anaplan
NetSuite CRM+
5.2
Contract management
Anaplan
NetSuite CRM+
7.0
Quote & order management
Anaplan
NetSuite CRM+
8.7
Interaction tracking
Anaplan
NetSuite CRM+
7.3
Channel / partner relationship management
Anaplan
NetSuite CRM+
5.2

Customer Service & Support

Anaplan
NetSuite CRM+
6.7
Case management
Anaplan
NetSuite CRM+
7.3
Call center management
Anaplan
NetSuite CRM+
6.3
Help desk management
Anaplan
NetSuite CRM+
6.6

Marketing Automation

Anaplan
NetSuite CRM+
6.0
Lead management
Anaplan
NetSuite CRM+
6.6
Email marketing
Anaplan
NetSuite CRM+
5.4

CRM Project Management

Anaplan
NetSuite CRM+
8.7
Task management
Anaplan
NetSuite CRM+
8.0
Billing and invoicing management
Anaplan
NetSuite CRM+
9.0
Reporting
Anaplan
NetSuite CRM+
9.0

CRM Reporting & Analytics

Anaplan
NetSuite CRM+
6.9
Forecasting
Anaplan
NetSuite CRM+
6.7
Pipeline visualization
Anaplan
NetSuite CRM+
6.7
Customizable reports
Anaplan
NetSuite CRM+
7.4

Customization

Anaplan
NetSuite CRM+
7.8
Custom fields
Anaplan
NetSuite CRM+
8.9
Custom objects
Anaplan
NetSuite CRM+
7.6
Scripting environment
Anaplan
NetSuite CRM+
7.6
API for custom integration
Anaplan
NetSuite CRM+
7.0

Security

Anaplan
NetSuite CRM+
7.9
Single sign-on capability
Anaplan
NetSuite CRM+
6.5
Role-based user permissions
Anaplan
NetSuite CRM+
9.2

Social CRM

Anaplan
NetSuite CRM+
5.0
Social data
Anaplan
NetSuite CRM+
5.0
Social engagement
Anaplan
NetSuite CRM+
5.0

Integrations with 3rd-party Software

Anaplan
NetSuite CRM+
7.1
Marketing automation
Anaplan
NetSuite CRM+
7.2
Compensation management
Anaplan
NetSuite CRM+
7.0

Platform

Anaplan
NetSuite CRM+
5.6
Mobile access
Anaplan
NetSuite CRM+
5.6

Pros

  • Anaplan is great for headcount reporting. We have reports by dept, office location, and subsidiary that is great for planning and also for full company reporting.
  • Although they can be complicated to set up, Anaplan is also great for setting up complex P&L views. For example, setting up a P&L with a combination of subs/depts., that still needs to consolidate to the total P&L.
  • Systems-wise, I like that it's impossible to #REF the model! Anaplan shows you where everything is referenced, so it's very difficult to break anything.
  • I also like that formulas copy across, so there is no chance of pointing to the wrong cell, like in Excel
Dan Shuwarger profile photo
  • NetSuite is a good central location to retain customer information, from contacts to company address
  • NetSuite helps us maintain customer purchases, what products they've purchased.
  • NetSuite helps us to maintains records of customer's transactions, sales orders, PO's, order process.
Paul Mills profile photo

Cons

  • I'd like to see a back button. While there is restore from backup, it is a long process that only Admins can perform. And all users lose changes of course.
  • As an Admin, my #1 request is: why can't we select multiple list members with check boxes? For example, if I have a list of depts., and want to see HR + Recruiting (two list members). Yes, I can build a line item that does that. But every combination of list members must be custom built.
  • Another one that I get asked for are hierarchies for line items. For example, if I have a List on pages, there will be "+" to group items. For example, I might have Finance, HR, and Recruiting, all in "G&A" which I could then open the "+" to expand and collapse (G&A) to show the detail. If I am pivoted on a Line Item on pages, this isn't possible.
  • Another big one I get asked for, is "why can't I save views?!" Of course Admins can, but I think users would really appreciate it this one. Please consider it!
Dan Shuwarger profile photo
  • Analytics on notes are almost impossible and so much is hidden in the notes. The reports have some features while others are available in searches - and reports are difficult while searches are easy.
  • While there are more data centers since the purchase by Oracle, the downtime has increased. They really need to work on the communication plan during outages.
Jeremy Stephens profile photo

Likelihood to Renew

Anaplan8.2
Based on 3 answers
I don't think we could function without the collaboration capabilities built into Anaplan that replaced disparate Excel files in the workforce planning model
Joe Bradbury profile photo
NetSuite CRM+6.5
Based on 10 answers
We are forced to renew until we are able to migrate to separate systems. Once you are on Netsuite you are simply held hostage until you have the resources to change if you desire to.
No photo available

Usability

Anaplan8.2
Based on 2 answers
There is a dependency in this rating - in that I find Anaplan extremely easy to use, but I've spent the necessary time developing a strong understanding of the platform. Once you understand how to use it, the platform is flexible, easy to use, and fun to use.
Chris Friederich profile photo
NetSuite CRM+8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Reliability and Availability

Anaplan10.0
Based on 1 answer
In nearly 3 years, I have only had 1 issue of being unable to access my model for an unplanned maintenance. Even planned maintenance windows are handled during low traffic hours on the weekend.
Joe Bradbury profile photo
No score
No answers yet
No answers on this topic

Performance

Anaplan9.0
Based on 1 answer
Everything is calculated in memory in the cloud. It's nearly instantaneous updates when you make changes. The only time things get a little slow is when you have a massive model with very intricate calculations...but "slow" for Anaplan is not what I would call "slow" for something like Hyperion. We used to have Hyperion calcs that ran for 60 mins before you could use data. The equivalent would be 60 seconds in Anaplan.
Joe Bradbury profile photo
No score
No answers yet
No answers on this topic

Support

Anaplan8.0
Based on 2 answers
I feel like the support team is a little lacking in product knowledge. Several times I have contacted them to get help, and ended up finding a solution to my own problem before the team could get back to me with anything useful. I have also submitted a few bugs, and never got updates to when they were fixed in later releases.
Joe Bradbury profile photo
NetSuite CRM+5.3
Based on 2 answers
it is not enterprise class yet
Khader Mohammed (khadermohammed@aol.com) profile photo

In-Person Training

Anaplan3.0
Based on 1 answer
The in-person training is simply not worth the cost. After a few weeks of playing in Anaplan, I went to the basic training and knew more than the person teaching it. a year down the road, I was the first person to complete the advance training, and again could have been teaching the class better than the person running the session. Spend some time on your own trying out different things and you will get all the understanding you need to be successful.
Joe Bradbury profile photo
No score
No answers yet
No answers on this topic

Online Training

Anaplan5.0
Based on 1 answer
I'm giving this a 5 simply for the anapedia outline of calculations. The online videos and trainings leave a lot to be desired, but having anapedia around to help you understand calculations has been helpful. The drawback to anapedia is the depth they go into for calculations, it is lackluster at times. Because of that, I have been working through a much more in-depth look at each calculation on my website for users to reference: http://www.anaplanguru.com/formulas/
Joe Bradbury profile photo
NetSuite CRM+6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

Anaplan6.8
Based on 12 answers
Implementation using Anaplan's internal customer success team left much to be desired. We've found much better success with outside consultants
Christopher Pope profile photo
NetSuite CRM+5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke profile photo

Alternatives Considered

In my opinion, Anaplan is on a completely different level than any other CPM system. In looking at other systems, the ability to model doesn't even come close to what Anaplan can do. Reporting and BI is made better through synchronization. There is just really no comparison. If you want to have your planning really connected to your actual business, then Anaplan is the only way to go.
Chris Friederich profile photo
No one really knew what was going on with the account. Sales used different software as did professional services. Support case management had to be done in a third-party add-on.
Jeremy Stephens profile photo

Lines of Business and Business Impact

Anaplan has transformed the way we operate our finance department. We have slashed the amount of time it takes to build manual reports and instead can focus our energy on providing greater detail and insight for our budget managers. We've reduced our processing time from 3 days down to 15-30 minutes per month. We also can provide data to our end users that they never have had access to before
Jake Cosenza profile photo
No answers on this topic

Selection Process

Adaptive and Host Analytics
More flexible and able to handle more data.
Tommy Bettles profile photo
No answers on this topic

Scalability

Anaplan7.0
Based on 1 answer
It's going to handle most of what you can throw at it. The problem lies in the sparsity of some datasets. When you have over 5ish dimensions of sparse data, the size of the model gets bloated for not much value. In several cases, I have had to adapt my model to account for sparsity in a way that minimized use of space, but also made interacting with the data more cumbersome.
Joe Bradbury profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Workforce Planning efficiency - so much easier than excel to maintain sensitive information planning
  • Long range plan lead time - the old excel model took weeks to update. The Anaplan model takes hours
Joe Bradbury profile photo
  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens profile photo

Pricing Details

Anaplan

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Request a personal demo: https://www.anaplan.com/request-demo/ Free trial for existing customers for any app in the App Hub: https://apphub.anaplan.com/

NetSuite CRM+

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details