What users are saying about
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Top Rated
234 Ratings
80 Ratings

Anaplan

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Top Rated
234 Ratings
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Score 8.8 out of 100
80 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Anaplan

Anaplan is great for collaborative planning and complex business models that require frequent updates and quick feedback. Ease of use, ease of development, deployment & maintenance accelerates business adoptionIt's not a great reporting or analytics tool. Limited model sizes limit the capability to capture large data sets and need for Data Warehouse for plan over plan & historic analysis and reporting
Rama Narravula | TrustRadius Reviewer

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Anaplan
7.7
NetSuite CRM
Customizable dashboards
Anaplan
7.7
NetSuite CRM

Report Output and Scheduling

Anaplan
8.4
NetSuite CRM
Publish to PDF
Anaplan
8.8
NetSuite CRM
Report Versioning
Anaplan
8.5
NetSuite CRM
Report Delivery Scheduling
Anaplan
7.7
NetSuite CRM

Access Control and Security

Anaplan
9.1
NetSuite CRM
Role-Based Security Model
Anaplan
9.1
NetSuite CRM

Mobile Capabilities

Anaplan
7.3
NetSuite CRM
Responsive Design for Web Access
Anaplan
8.3
NetSuite CRM
Dedicated iOS Application
Anaplan
6.7
NetSuite CRM
Dedicated Android Application
Anaplan
7.3
NetSuite CRM
Dashboard / Report / Visualization Interactivity on Mobile
Anaplan
6.8
NetSuite CRM

Budgeting, Planning, and Forecasting

Anaplan
8.7
NetSuite CRM
Long-term financial planning
Anaplan
8.3
NetSuite CRM
Financial budgeting
Anaplan
8.9
NetSuite CRM
Forecasting
Anaplan
8.8
NetSuite CRM
Scenario modeling
Anaplan
9.0
NetSuite CRM
Management reporting
Anaplan
8.6
NetSuite CRM

Consolidation and Close

Anaplan
7.2
NetSuite CRM
Financial data consolidation
Anaplan
8.4
NetSuite CRM
Journal entries and reports
Anaplan
7.9
NetSuite CRM
Multi-currency management
Anaplan
6.2
NetSuite CRM
Intercompany Eliminations
Anaplan
6.0
NetSuite CRM
Minority Ownership
Anaplan
6.0
NetSuite CRM
Local and consolidated reporting
Anaplan
8.3
NetSuite CRM
Detailed Audit Trails
Anaplan
7.6
NetSuite CRM

Financial Reporting and Compliance

Anaplan
8.5
NetSuite CRM
Financial Statement Reporting
Anaplan
9.0
NetSuite CRM
Management Reporting
Anaplan
8.7
NetSuite CRM
Excel-based Reporting
Anaplan
7.4
NetSuite CRM
Automated board and financial reporting
Anaplan
9.0
NetSuite CRM

Analytics

Anaplan
8.3
NetSuite CRM
Personalized dashboards
Anaplan
9.0
NetSuite CRM
Color-coded scorecards
Anaplan
8.3
NetSuite CRM
KPIs
Anaplan
8.0
NetSuite CRM
Cost and profitability analysis
Anaplan
8.6
NetSuite CRM
Key Performance Indicator setting
Anaplan
8.7
NetSuite CRM
Benchmarking with external data
Anaplan
7.0
NetSuite CRM

Integration

Anaplan
8.3
NetSuite CRM
Flat file integration
Anaplan
8.5
NetSuite CRM
Excel data integration
Anaplan
8.0
NetSuite CRM
Direct links to 3rd-party data sources
Anaplan
8.5
NetSuite CRM

Sales Force Automation

Anaplan
NetSuite CRM
7.4
Customer data management / contact management
Anaplan
NetSuite CRM
8.0
Workflow management
Anaplan
NetSuite CRM
7.4
Territory management
Anaplan
NetSuite CRM
7.8
Opportunity management
Anaplan
NetSuite CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Anaplan
NetSuite CRM
5.6
Contract management
Anaplan
NetSuite CRM
6.2
Quote & order management
Anaplan
NetSuite CRM
8.2
Interaction tracking
Anaplan
NetSuite CRM
8.0
Channel / partner relationship management
Anaplan
NetSuite CRM
7.0

Customer Service & Support

Anaplan
NetSuite CRM
6.3
Case management
Anaplan
NetSuite CRM
6.9
Call center management
Anaplan
NetSuite CRM
5.5
Help desk management
Anaplan
NetSuite CRM
6.5

Marketing Automation

Anaplan
NetSuite CRM
8.6
Lead management
Anaplan
NetSuite CRM
8.3
Email marketing
Anaplan
NetSuite CRM
9.0

CRM Project Management

Anaplan
NetSuite CRM
7.5
Task management
Anaplan
NetSuite CRM
6.2
Billing and invoicing management
Anaplan
NetSuite CRM
7.8
Reporting
Anaplan
NetSuite CRM
8.5

CRM Reporting & Analytics

Anaplan
NetSuite CRM
7.2
Forecasting
Anaplan
NetSuite CRM
7.0
Pipeline visualization
Anaplan
NetSuite CRM
7.0
Customizable reports
Anaplan
NetSuite CRM
7.5

Customization

Anaplan
NetSuite CRM
6.0
Custom fields
Anaplan
NetSuite CRM
7.9
Custom objects
Anaplan
NetSuite CRM
8.0
Scripting environment
Anaplan
NetSuite CRM
5.2
API for custom integration
Anaplan
NetSuite CRM
3.0

Security

Anaplan
NetSuite CRM
8.0
Single sign-on capability
Anaplan
NetSuite CRM
7.6
Role-based user permissions
Anaplan
NetSuite CRM
8.4

Social CRM

Anaplan
NetSuite CRM
6.9
Social data
Anaplan
NetSuite CRM
7.0
Social engagement
Anaplan
NetSuite CRM
6.8

Integrations with 3rd-party Software

Anaplan
NetSuite CRM
5.0
Marketing automation
Anaplan
NetSuite CRM
5.0
Compensation management
Anaplan
NetSuite CRM
5.0

Platform

Anaplan
NetSuite CRM
7.8
Mobile access
Anaplan
NetSuite CRM
7.8

Pros

Anaplan

  • Allows the business to link different planning streams into one place
  • Gives users a single source to view data, no more comparing offline templates in excel
  • Intuitive new UX that allows us to be more customizable when tailoring to needs of end-users
Scott Eckman | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Anaplan

  • Enablement -- Anaplan should invest more in both its training capability and training content. Anaplan is not the most difficult tool to learn, but having more foundation in this area would make the ramp-up process significantly easier
  • Storage -- Anaplan is not a data warehouse. This is understandable given data warehousing is not their primary value proposition, but many times we run close to the storage limits of Anaplan, and it would be great if Anaplan had different storage size options for its workspaces.
  • User Interface -- Anaplan's user interface could be streamlined and improved to become more intuitive and accommodate more shortcut keys.
Matthew Kuo | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Anaplan

Anaplan 8.2
Based on 3 answers
I don't think we could function without the collaboration capabilities built into Anaplan that replaced disparate Excel files in the workforce planning model
Joe Bradbury | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Anaplan

Anaplan 8.2
Based on 2 answers
There is a dependency in this rating - in that I find Anaplan extremely easy to use, but I've spent the necessary time developing a strong understanding of the platform. Once you understand how to use it, the platform is flexible, easy to use, and fun to use.
Chris Friederich | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.5
Based on 3 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Reliability and Availability

Anaplan

Anaplan 10.0
Based on 2 answers
In nearly 3 years, I have only had 1 issue of being unable to access my model for an unplanned maintenance. Even planned maintenance windows are handled during low traffic hours on the weekend.
Joe Bradbury | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Performance

Anaplan

Anaplan 9.0
Based on 2 answers
Everything is calculated in memory in the cloud. It's nearly instantaneous updates when you make changes. The only time things get a little slow is when you have a massive model with very intricate calculations...but "slow" for Anaplan is not what I would call "slow" for something like Hyperion. We used to have Hyperion calcs that ran for 60 mins before you could use data. The equivalent would be 60 seconds in Anaplan.
Joe Bradbury | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Support Rating

Anaplan

Anaplan 9.1
Based on 5 answers
I feel like the support team is a little lacking in product knowledge. Several times I have contacted them to get help, and ended up finding a solution to my own problem before the team could get back to me with anything useful. I have also submitted a few bugs, and never got updates to when they were fixed in later releases.
Joe Bradbury | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 5.0
Based on 6 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

In-Person Training

Anaplan

Anaplan 3.0
Based on 1 answer
The in-person training is simply not worth the cost. After a few weeks of playing in Anaplan, I went to the basic training and knew more than the person teaching it. a year down the road, I was the first person to complete the advance training, and again could have been teaching the class better than the person running the session. Spend some time on your own trying out different things and you will get all the understanding you need to be successful.
Joe Bradbury | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Online Training

Anaplan

Anaplan 5.0
Based on 1 answer
I'm giving this a 5 simply for the anapedia outline of calculations. The online videos and trainings leave a lot to be desired, but having anapedia around to help you understand calculations has been helpful. The drawback to anapedia is the depth they go into for calculations, it is lackluster at times. Because of that, I have been working through a much more in-depth look at each calculation on my website for users to reference: http://www.anaplanguru.com/formulas/
Joe Bradbury | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Anaplan

Anaplan 6.7
Based on 24 answers
Agile methodology and breaking the work down into sprints was very helpful. Implementation required a deeper dive into our data than expected for the consultants to be able to construct the data model. But once it was in place, the focus on knowledge transfer enabled us to be able to use the product effectively after the team rolled off.
Steve Ridgley | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Anaplan

During the selection process at the end of 2012, we were thinking of Excel as the main tool, or an in-house software built by ourselves, however, this would have taken us ages, so we checked what is available on the market. Anaplan was a small start-up at that time, but it helped us to ensure we can customize the software to our needs.
Szilvia Havasreti | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Scalability

Anaplan

Anaplan 7.0
Based on 1 answer
It's going to handle most of what you can throw at it. The problem lies in the sparsity of some datasets. When you have over 5ish dimensions of sparse data, the size of the model gets bloated for not much value. In several cases, I have had to adapt my model to account for sparsity in a way that minimized use of space, but also made interacting with the data more cumbersome.
Joe Bradbury | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Return on Investment

Anaplan

  • Anaplan has been good to plan future fiscal years, by doing the planning in here and seeing the financial impact certain variables can produce it is easier to make decisions within the company such as hiring, eliminating certain costs etc., to achieve the financial results as set in the company goals.
  • Dashboards have been really helpful for the financial executives as very specific data can be analysed and presented in the dashboards focused to specific financial teams, so it is easier to see the actual results and forecasts.
  • On the negative side, since Anaplan is a complex tool to handle, it is better to have a dedicated resource or resources to the handling in Anplan. Regular business analysts could not handle their regular tasks and doing complex configurations in Anaplan without the help of well trained Anaplan resources, extra dedicated resources are needed to work with Anaplan.
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Screenshots

Pricing Details

Anaplan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Anaplan Editions & Modules

Additional Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Anaplan
8.8
NetSuite CRM
7.9

Likelihood to Renew

Anaplan
8.2
NetSuite CRM
6.5

Usability

Anaplan
8.2
NetSuite CRM
7.5

Reliability and Availability

Anaplan
10.0
NetSuite CRM

Performance

Anaplan
9.0
NetSuite CRM

Support Rating

Anaplan
9.1
NetSuite CRM
5.0

In-Person Training

Anaplan
3.0
NetSuite CRM

Online Training

Anaplan
5.0
NetSuite CRM
6.7

Implementation Rating

Anaplan
6.7
NetSuite CRM
5.9

Scalability

Anaplan
7.0
NetSuite CRM

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