Likelihood to Recommend Anaplan is flexible and scalable as it pertains to use cases and overall planning processes. The sky is truly the limit and our organization has had the opportunity to see that unfold for many organizations. It is most appropriate for use cases that are a bit nuanced, change and flex over time, and where new requirements are common
Read full review It has been my experience that software is only as good as the people behind the scenes supporting it. Xero seems far more interested in making things better for my customers than they do for their customers - their users. Most enhancements since I've been a user have been geared toward making it easier for my customers to pay their bills, allowing my customers to interact directly with the software with, what I feel, an eye toward bypassing me in favor of my customers dealing directly with Xero. This is something I'm very uncomfortable with.
Read full review Pros Forcing structure and auditability to processes that used to exist in spreadsheets Strong calculation engine that can account for many dimensions Formula Syntax that is not overly complicated and can be learned by the business in order to have ownership of their models internally Read full review Their method of moving between screens was very logical and intuitive which is not a "given" attribute among software packages. Finding transactions was relatively easy with just common sense. The use of this software was generally well received in that the accountants did not discredit the software as cheap, poorly organized, or timely to learn. No one at Corporate had a vendetta against using Xero. It does a good job of allowing the users to drill down to the final detail of an account balance - which is fundamental to the accounting department's needs. Read full review Cons The "new" UX front-end offers a lot of modern and intuitive features, but it lacks the ability to view multiple "tabs" of dashboards and reports. The "classic" dashboard had this feature but now with the UX, you need to be really smart about how to design a single page where the users won't get "lost". Lacks the ability to "wrap text" (similar to excel) and auto-size grid rows Read full review Add offline version (very important for third world countries like Vanuatu) Payment portals (add more and add WordPress integration) Duplicates during bank reconciliation imports Allow customers to create an online account from which they can access all their past transactions (invoices, quotes and bills) on the Portal Allow more dashboard customization (more graphs) Read full review Likelihood to Renew In any line of work, a tool that is flexible and would allow different departments of your company to easily interact and exchange valuable insights, is highly anticipated and needed. For me, what Anaplan provides to a business, be it a smaller one or an enterprise customer, is an easily scaling, agile planning and modeling platform that can meet almost any need and give a high-end solution to the problems any company faces on a daily basis.
Read full review In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke Consultant - Cloud accounting integration, Real Time Accounting
Read full review Usability Anaplan is a cloud-based planning and performance management platform that excels in its versatility and user-friendly interface. Designed to enhance decision-making processes, Anaplan offers a robust suite of tools for financial planning, sales, supply chain, and workforce management. One of its standout features is its real-time data integration, which allows users to make informed decisions based on the latest information. The platform's powerful modelling capabilities enable businesses to create complex scenarios and run what-if analyses with ease.The user interface is intuitive, making it accessible to both technical and non-technical users. Additionally, Anaplan's collaborative features promote seamless communication across departments, ensuring that all stakeholders are aligned and working towards common goals. The platform's flexibility allows for customization to meet the specific needs of various industries and business sizes. However, the learning curve can be steep for new users, and initial setup and configuration require careful planning and execution. Despite this, Anaplan's extensive support resources, including training modules and a vibrant user community, help mitigate these challenges. Overall, Anaplan is a powerful tool that brings agility and efficiency to business planning, making it a valuable asset for companies looking to enhance their planning and decision-making processes.
Read full review Xero is very user friendly, however, there are some features that can be more time consuming or features that I find are not exactly what I am looking for ie. not being able to pull a report in a certain way, or not being able to do a bank recon in a certain way.
Read full review Reliability and Availability There are very few outages. Maintenance is scheduled on two or three Saturdays per month, so as not to affect businesses. When there is an outage, users are kept informed of progress to restore the platform and typically this takes no more than an hour. Anaplan customer support is very responsive if we ever have questions about platform issues
Read full review We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Read full review Performance Everything is calculated in memory in the cloud. It's nearly instantaneous updates when you make changes. The only time things get a little slow is when you have a massive model with very intricate calculations...but "slow" for Anaplan is not what I would call "slow" for something like
Hyperion . We used to have
Hyperion calcs that ran for 60 mins before you could use data. The equivalent would be 60 seconds in Anaplan.
Read full review Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
Read full review Support Rating 1. Anaplan has separate 24/7 customer support channel to help with queries, 2. Customer Partner from Anaplan to support vendor with their queries like license purchase, use case implementation support, customer advocacy 3. Anaplan Learning Platform to help learning new product features free of cost and Yearly Anaplan connect across globe to share success stories of various companies.
Read full review Always respond and keep issues open until you are satisfied with the result. Generally good responses, in the past, I had some support responses that were really basic and really annoying. They type where "have your tried restarting your computer" style of answers. Well, of course, I went through all the basics before contacting them. Duh, but I suppose not everyone does. Otherwise, it would be a 10. The last year has shown a marked improvement in the support responses however.
Read full review In-Person Training The in-person training is simply not worth the cost. After a few weeks of playing in Anaplan, I went to the basic training and knew more than the person teaching it. a year down the road, I was the first person to complete the advance training, and again could have been teaching the class better than the person running the session. Spend some time on your own trying out different things and you will get all the understanding you need to be successful.
Read full review The format was great; someone was there to ask questions or help if you were stuck.
Read full review Online Training Anaplan training materials are clear, simple, easy to understand and to follow. Visuals are excellent. The vendor is good at updating training materials in a timely manner and encouraging users and administrators to keep coming back to Academy site for refresher courses or new feature courses. I really like their interactive diagrams
Larissa Lowe Director, Sales Operations Business Systems and COE
Read full review All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Read full review Implementation Rating Agile methodology and breaking the work down into sprints was very helpful. Implementation required a deeper dive into our data than expected for the consultants to be able to construct the data model. But once it was in place, the focus on knowledge transfer enabled us to be able to use the product effectively after the team rolled off.
Read full review If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Read full review Alternatives Considered Compared to
OneStream and Venna Anaplan offers a more modern look and feel of the platform. It is better situated and maintained in regards of platform updates as it's a full SaaS software there are never any issues with the system version as it's always automatically up to date with no backward compatibility issues. Due to the flexible nature of the modelling engine, it is also better suited to perform larger multi-department use cases, like IBP (Integrated Business Planning)
Read full review Wow, I have used so many accounting systems over the last 30 years! Your above options don't even list them. I've used systems like AccPac, TurboCash, WaveApps, and more. The answer to the first question explains why I prefer Xero.
Read full review Scalability We have managed to leverage Anaplan for financial planning and forecasting across the business. It is now used by almost every department, with more than 50 users (but I know of companies that have hundreds of users) and still the platform is quick and reliable. It is easy to make changes to divisions and departments or add users and apply different user settings - the core part of the model is not affected and end users can continue their work without any disruption
Read full review I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing
Read full review Return on Investment Speeding up the process of closing and updating the current month forecast Reduced work on the preparation of reports and presentations. We used different Anaplan approaches with varying success, but the overall result was there. It's hard to gauge, but the overall increase in process and algorithm transparency, along with data protection, has given an excellent platform for scaling up the company's processes. Read full review We have saved 1 hour per month on reporting on one of our not-for-profits, which is 12 hours a year at minimum from an investment of 30 minutes on initial setup. On cleanup files, we are able to save at minimum half the time we would spend and be able to get them cleaned up and moved to a monthly file quicker Using cash coding on one client as an example it would take us a week to do their bookkeeping last year it took me 8 hours from start to finish. Read full review ScreenShots