Andar/360 vs. Pushpay

If they are a United Way organization, I would absolutely recommend. If they aren't a United Way but offer employee giving to organizations, or act as flow-through, Andar/360 will also be a great fit. If the charity is a smaller organization, Andar/360 would be too complex and wouldn't be used to its full capacity.

Incentivized

Pushpay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. Pushpay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used Pushpay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).

• Fund distribution
• Reporting
• Record keeping of funds and other data points
• Audit track
• Data import
• Queuing tasks

Incentivized

• User Friendly
• Secure

Incentivized

• Data export
• Navigation between records
• User interface

Incentivized

• COST!
• Customer service
• Elimination of contracts

The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.

Incentivized

Andar/360 is very robust, as the United Way is a large and complex organization across the globe. Andar/360 has almost everything that meets the needs of such a complex giving and funding structure.

Incentivized

We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and Pushpay (including its Church Community Builder program) far excels both of these other programs. Pushpay is more user-friendly, and its financial program and its CRM program work much more effectively with one another.

• Distribution of funds gets recalculated with employee giving; it has a very complex backend structure and sometimes it's out of your control
• Amazing import capability to bring in data from other tools via integration
• job queuing to save time and bandwidth
• Export and querying needs much improvement, the logic build is not intuitive, and the interface is outdated

Incentivized

• Pushpay served as a fine giving platform and allowed for our church to move digitally well.
• However, the inordinate fees and costs of their platform ate away at much too large of our donations. With the other platforms out there, it doesn't make sense for us to lock into contracts with excessively high fees.