Answerbase vs. AnswerDash

AnswerDash

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Answerbase	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…	$49 per month
AnswerDash	Score 8.0 out of 10	N/A	AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from…	N/A

Pricing

Answerbase

AnswerDash

Editions & Modules

Basic: $49
per month
Professional: $149
per month
Business: $399
per month
Enterprise: Quote
per year

No answers on this topic

Offerings

Pricing Offerings
Answerbase	AnswerDash
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

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More Pricing Information

Community Pulse
	Answerbase	AnswerDash
Top Pros	Pro Customer service support Pro Support team Pro Excellent customer	Pro Customer experience
Top Cons	Minus Setting up	Minus High end Minus Worth every penny Minus Negative feedback

Best Alternatives
	Answerbase	AnswerDash
Small Businesses	Notion Score 8.8 out of 10	Sogolytics Score 8.9 out of 10
Medium-sized Companies	Tridion Score 9.0 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Tridion Score 9.0 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Answerbase	AnswerDash
Likelihood to Recommend	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Answerbase	AnswerDash
Likelihood to Recommend	Lumin Creative We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities Incentivized NB Nathan Brown Sales Manager Read full review	AnswerDash No answers on this topic
Pros	Lumin Creative Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea Browse existing community pages to see if your question has been answered Allows you to share relevant documents with specific staff Excellent customer service support team that are always on hand to help Incentivized NB Nathan Brown Sales Manager Read full review	AnswerDash No answers on this topic
Cons	Lumin Creative Onboarding checklist would be a great addition as setting up can be complicated Incentivized NB Nathan Brown Sales Manager Read full review	AnswerDash No answers on this topic
Alternatives Considered	Lumin Creative Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time. Incentivized NB Nathan Brown Sales Manager Read full review	AnswerDash No answers on this topic
Return on Investment	Lumin Creative Increased collaboration in the workplace Saved time on staff asking the same questions Provides customers a 'live' community to liaise with Incentivized NB Nathan Brown Sales Manager Read full review	AnswerDash No answers on this topic
ScreenShots	Answerbase Screenshots	AnswerDash Screenshots