Answerbase vs. Stonly

Stonly

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Answerbase	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…	$49 per month
Stonly	Score 4.9 out of 10	N/A	When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.	N/A

Pricing

Answerbase

Stonly

Editions & Modules

Basic: $49
per month
Professional: $149
per month
Business: $399
per month
Enterprise: Quote
per year

No answers on this topic

Offerings

Pricing Offerings
Answerbase	Stonly
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

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More Pricing Information

Community Pulse
	Answerbase	Stonly
Top Pros	Pro Customer service support Pro Support team Pro Excellent customer	No answers on this topic
Top Cons	Minus Setting up	No answers on this topic

Best Alternatives
	Answerbase	Stonly
Small Businesses	Front Score 8.8 out of 10	Front Score 8.8 out of 10
Medium-sized Companies	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
Enterprises	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Answerbase	Stonly
Likelihood to Recommend	10.0 (1 ratings)	9.0 (2 ratings)

User Testimonials
	Answerbase	Stonly
Likelihood to Recommend	Lumin Creative We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities Incentivized NB Nathan Brown Sales Manager Read full review	Stonly Unless you have the time and effort to do this on your own, Stonly is a fantastic tool that helped us communicate with our customers without needing to think about it for too long. It is flexible where needed and we noticed that it is constantly improving as time goes on. I would recommend it to anyone who wants to provide their user's more guidance on how to use their applications or free up some time from the developer's workload. Incentivized Verified User Anonymous Read full review
Pros	Lumin Creative Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea Browse existing community pages to see if your question has been answered Allows you to share relevant documents with specific staff Excellent customer service support team that are always on hand to help Incentivized NB Nathan Brown Sales Manager Read full review	Stonly knowledge bases company wikis onboarding Incentivized Verified User Anonymous Read full review
Cons	Lumin Creative Onboarding checklist would be a great addition as setting up can be complicated Incentivized NB Nathan Brown Sales Manager Read full review	Stonly More features around tracking and understanding our users. Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Lumin Creative Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time. Incentivized NB Nathan Brown Sales Manager Read full review	Stonly Intercom and Gist are more focused on Live chat, but the knowledge base is part of their offerings. I love that Stonly is really fleshed out and offers deep features built around the customer education experience. Incentivized Verified User Anonymous Read full review
Return on Investment	Lumin Creative Increased collaboration in the workplace Saved time on staff asking the same questions Provides customers a 'live' community to liaise with Incentivized NB Nathan Brown Sales Manager Read full review	Stonly Improved time to market for supporting documents. Provided a way for our content team to be autonomous. Helped us think more outside the box on how we tell user's about our new features. Helped migrate outdated users to our new applications. Incentivized Verified User Anonymous Read full review
ScreenShots	Answerbase Screenshots