Answerbase vs. Zendesk Suite
Answerbase vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Answerbase | Mid-Size Companies (51-1,000 employees) | Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,… | $49 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation. | — | ||||||||||||||
More Pricing Information |
Answerbase | Zendesk Suite | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Answerbase | Zendesk Suite | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Answerbase | Zendesk Suite | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.3 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (20 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Answerbase | Zendesk Suite | |
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Likelihood to Recommend | Lumin Creative | Zendesk |
Pros | Lumin Creative | Zendesk |
Cons | Lumin Creative | Zendesk |
Likelihood to Renew | Lumin Creative No answers on this topic | Zendesk |
Usability | Lumin Creative No answers on this topic | Zendesk |
Reliability and Availability | Lumin Creative No answers on this topic | Zendesk |
Performance | Lumin Creative No answers on this topic | Zendesk |
Support Rating | Lumin Creative No answers on this topic | Zendesk |
Online Training | Lumin Creative No answers on this topic | Zendesk |
Implementation Rating | Lumin Creative No answers on this topic | Zendesk |
Alternatives Considered | Lumin Creative | Zendesk |
Return on Investment | Lumin Creative | Zendesk |
ScreenShots | Answerbase Screenshots | Zendesk Suite Screenshots |