What users are saying about
This review does not include a rating.
3 Ratings
This review does not include a rating.
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

AnswerDash

No answers on this topic

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

AnswerDash
C2 ATOM
7.8
Organize and prioritize service tickets
AnswerDash
C2 ATOM
8.0
Expert directory
AnswerDash
C2 ATOM
9.0
Self-service tools
AnswerDash
C2 ATOM
8.0
Subscription-based notifications
AnswerDash
C2 ATOM
6.0
ITSM collaboration and documentation
AnswerDash
C2 ATOM
8.0
ITSM reports and dashboards
AnswerDash
C2 ATOM
8.0

ITSM asset management

AnswerDash
C2 ATOM
7.5
Configuration mangement
AnswerDash
C2 ATOM
8.0
Asset management dashboard
AnswerDash
C2 ATOM
7.0

Change management

AnswerDash
C2 ATOM
9.0
Change requests repository
AnswerDash
C2 ATOM
9.0
Change calendar
AnswerDash
C2 ATOM
9.0

Pros

AnswerDash

No answers on this topic

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

Cons

AnswerDash

No answers on this topic

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

Alternatives Considered

AnswerDash

No answers on this topic

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

Return on Investment

AnswerDash

No answers on this topic

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

Screenshots

Pricing Details

AnswerDash

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AnswerDash Editions & Modules

Additional Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Rating Summary

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