What users are saying about
5 Ratings
21 Ratings
5 Ratings
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Score 7.4 out of 101
21 Ratings
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Score 8 out of 101

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Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

Lansweeper

Suited for the basic x86 environment of Windows machines and those looking for hardware discovery. I would say 150 to 200 device companies it is recommended. Unfortunately, for our environment, it lacks the detailed data, software recognition, coverage and functionality to be considered encompassing.
No photo available

Feature Rating Comparison

IT Asset Management

AnswerDash
Lansweeper
6.7
Software and hardware inventory tracking
AnswerDash
Lansweeper
8.3
License management
AnswerDash
Lansweeper
4.8
Asset relationship management
AnswerDash
Lansweeper
7.0

Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • Easy and quick configuration
  • A large number of tools available for administration
  • An excellent scanner that does not overload endpoints
  • Ability to create very detailed custom reports
  • All the infrastructure information in one place
Valery Mezentsau profile photo

Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • There is not a clean way to remove assets from active inventory, but keep them in the database.
  • Deleting the asset from the system deletes it from the database.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Lansweeper10.0
Based on 1 answer
The price to function scale is so far towards function it would be stupid to get rid of it
Mike Hempel profile photo

Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
For the price Lansweeper easily moved to the top of our list. It is extremely easy to use and manage. The amount of detail it gathers on each asset automatically was amazing. Manually adding an asset is very simple as well. The fact that it will detect peripherals on machines as well as link them to the network switch and port makes life much easier for us.
No photo available

Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • For the original pricing, Lansweeper can't be beat. Now that they are increasing their pricing by roughly 3 times ROI will decrease.
  • We lacked a true asset inventory system. This made it easy for us to get up to speed with everything on the network.
  • Has made chargeback easier as we use custom fields for various assets and run reports from the database each to make our calculations.
  • Simple to use, so getting staff in the system and working takes no time.
No photo available

Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Lansweeper

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details