AnswerDash vs. Lansweeper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnswerDash
Score 8.0 out of 10
N/A
AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from…N/A
Lansweeper
Score 8.6 out of 10
N/A
Lansweeper - Network Discovery and IT Asset Management Software Lansweeper is an IT asset management solution that provides network…
$1
per year per asset
Pricing
AnswerDashLansweeper
Editions & Modules
No answers on this topic
Free (up to 100 assets)
$0
Enterprise
$1
per year per asset
Additional Help Desk Agents
$120
per year per user
Offerings
Pricing Offerings
AnswerDashLansweeper
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AnswerDashLansweeper
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
AnswerDash
-
Ratings
Lansweeper
8.2
12 Ratings
7% above category average
Software and hardware inventory tracking00 Ratings8.212 Ratings
License management00 Ratings8.38 Ratings
Asset lifecycle monitoring00 Ratings8.01 Ratings
Asset relationship management00 Ratings8.311 Ratings
Best Alternatives
AnswerDashLansweeper
Small Businesses
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Score 8.9 out of 10
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ConnectWise RMM
Score 7.9 out of 10
Medium-sized Companies
CustomerSuccessBox
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Score 9.5 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
Quadient Inspire
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Score 9.4 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AnswerDashLansweeper
Likelihood to Recommend
-
(0 ratings)
8.3
(14 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
9.9
(3 ratings)
User Testimonials
AnswerDashLansweeper
Likelihood to Recommend
AnswerDash
No answers on this topic
Lansweeper
Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
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Pros
AnswerDash
No answers on this topic
Lansweeper
  • Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
  • Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
  • Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.
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Cons
AnswerDash
No answers on this topic
Lansweeper
  • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
  • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
  • Datacenter compliance is a manual project. We used Excel extensively.
  • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
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Likelihood to Renew
AnswerDash
No answers on this topic
Lansweeper
The price to function scale is so far towards function it would be stupid to get rid of it
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Support Rating
AnswerDash
No answers on this topic
Lansweeper
Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
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Alternatives Considered
AnswerDash
No answers on this topic
Lansweeper
Microsoft System Center needs to install agents on all IT asset for discovery and sometimes the agents can easily get corrupted. Lansweeper is a SaaS solution and it's easier to deploy to all IT asset that are connected to the network. This save us a lot of deployment time without the need to engage vendor for professional service.
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Return on Investment
AnswerDash
No answers on this topic
Lansweeper
  • It had a positive impact on solutions expense cause several teams we're using different solutions with different costs that used several servers and DB resources. Now, we've been able to simply that a lot with Lansweeper.
  • With my previous point, people had to train and learn about each of their solutions. Now we can put a team in charge and so the other teams can focus on other tasks.
  • Last year Lansweeper changed their licencing prices a lot so it slashed our budget.
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ScreenShots

AnswerDash Screenshots

Screenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of AnswerDash Analytics - Benefits to your businessScreenshot of AnswerDash Analytics - Daily Usage

Lansweeper Screenshots

Screenshot of Lansweeper Cloud IT DashboardScreenshot of Cloud Asset Summary PageScreenshot of On-premise Asset Summary PageScreenshot of Asset History PageScreenshot of AD User ReportScreenshot of Switch Asset Page