What users are saying about
5 Ratings
15 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.7 out of 101

Add comparison

Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

Satmetrix

I found their Consulting Survey implementation team to be highly helpful and worth the $ investment.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Feature Rating Comparison

Survey Format & Appearance

AnswerDash
Satmetrix
8.0
Survey templates
AnswerDash
Satmetrix
8.0
Themes
AnswerDash
Satmetrix
8.0
Custom logo/branding
AnswerDash
Satmetrix
8.0

Survey Content

AnswerDash
Satmetrix
8.0
Changes to live survey
AnswerDash
Satmetrix
8.0
Question design help
AnswerDash
Satmetrix
8.0
Multiple question types
AnswerDash
Satmetrix
8.0

Survey Logic

AnswerDash
Satmetrix
8.0
Survey logic flexibility
AnswerDash
Satmetrix
8.0

Survey Reporting & Analytics

AnswerDash
Satmetrix
8.0
Response tracking
AnswerDash
Satmetrix
8.0
Data export
AnswerDash
Satmetrix
8.0
Standard reports
AnswerDash
Satmetrix
8.0
Custom reports
AnswerDash
Satmetrix
8.0
Analytics
AnswerDash
Satmetrix
8.0

Survey Administration & Security

AnswerDash
Satmetrix
8.0
Access controls
AnswerDash
Satmetrix
8.0
Compliance
AnswerDash
Satmetrix
8.0

Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • They present themselves as subject matter experts relatively well
  • They have competent research scientists
  • They do perform decent benchmark studies allowing us to compare against other industry peers
No photo available

Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • They do not listen to their own customers' complaints
  • The usability and flexibility of their reporting solution was extremely poor
  • SMEs cannot expand on knowledge beyond high level presentation bullets
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Satmetrix5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
No photo available

Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
No photo available

Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • They improved employee efficiency from the previous model by 80%. Keep in mind that the previous model utilized an extremely manual and archaic platform.
  • Satmetrix did assist us with successfully globalizing our VOC program
No photo available

Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Satmetrix

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details