What users are saying about

AnswerDash

5 Ratings

Satmetrix

15 Ratings

AnswerDash

5 Ratings
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Score 7.2 out of 101

Satmetrix

15 Ratings
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Score 5.6 out of 101

Add comparison

Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

Satmetrix

I found their Consulting Survey implementation team to be highly helpful and worth the $ investment.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Feature Rating Comparison

Survey Format & Appearance

AnswerDash
Satmetrix
8.0
Survey templates
AnswerDash
Satmetrix
8.0
Themes
AnswerDash
Satmetrix
8.0
Custom logo/branding
AnswerDash
Satmetrix
8.0

Survey Content

AnswerDash
Satmetrix
8.0
Changes to live survey
AnswerDash
Satmetrix
8.0
Question design help
AnswerDash
Satmetrix
8.0
Multiple question types
AnswerDash
Satmetrix
8.0

Survey Logic

AnswerDash
Satmetrix
8.0
Survey logic flexibility
AnswerDash
Satmetrix
8.0

Survey Reporting & Analytics

AnswerDash
Satmetrix
8.0
Response tracking
AnswerDash
Satmetrix
8.0
Data export
AnswerDash
Satmetrix
8.0
Standard reports
AnswerDash
Satmetrix
8.0
Custom reports
AnswerDash
Satmetrix
8.0
Analytics
AnswerDash
Satmetrix
8.0

Survey Administration & Security

AnswerDash
Satmetrix
8.0
Access controls
AnswerDash
Satmetrix
8.0
Compliance
AnswerDash
Satmetrix
8.0

Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP profile photo

Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Satmetrix5.1
Based on 5 answers
The product is easy to use, the support is good and we have a very strong relationship with our Satmetrix team. Really like the product and what it can do for us.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.
Geoff Gardner, MSPM, MBCS, CITP profile photo

Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • Satmetrix is teaching us what our clients like and don't like about our software.
  • Satmetrix allows users to close the loop with customers.
Lawrence Kravitz profile photo

Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Satmetrix

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details