AnswerDash vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnswerDash
Score 8.0 out of 10
N/A
AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from…N/A
SherpaDesk
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
AnswerDashSherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
AnswerDashSherpaDesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
AnswerDashSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
AnswerDash
-
Ratings
SherpaDesk
8.5
3 Ratings
7% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
AnswerDash
-
Ratings
SherpaDesk
7.3
1 Ratings
6% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
AnswerDash
-
Ratings
SherpaDesk
9.1
2 Ratings
17% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
AnswerDashSherpaDesk
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AnswerDashSherpaDesk
Likelihood to Recommend
-
(0 ratings)
8.0
(3 ratings)
User Testimonials
AnswerDashSherpaDesk
Likelihood to Recommend
AnswerDash
No answers on this topic
SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Read full review
Pros
AnswerDash
No answers on this topic
SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
Read full review
Cons
AnswerDash
No answers on this topic
SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Read full review
Alternatives Considered
AnswerDash
No answers on this topic
SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Read full review
Return on Investment
AnswerDash
No answers on this topic
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

AnswerDash Screenshots

Screenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of The AnswerDash Tab on MOO's siteScreenshot of AnswerDash Analytics - Benefits to your businessScreenshot of AnswerDash Analytics - Daily Usage

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely