What users are saying about
This review does not include a rating.
4 Ratings
This review does not include a rating.
4 Ratings
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Score 10 out of 101

Likelihood to Recommend

AnswerDash

No answers on this topic

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar profile photo

Feature Rating Comparison

Incident and problem management

AnswerDash
SherpaDesk
8.5
Organize and prioritize service tickets
AnswerDash
SherpaDesk
9.1
Subscription-based notifications
AnswerDash
SherpaDesk
9.1
ITSM collaboration and documentation
AnswerDash
SherpaDesk
6.8
Ticket creation and submission
AnswerDash
SherpaDesk
8.9
Ticket response
AnswerDash
SherpaDesk
8.9

Self Help Community

AnswerDash
SherpaDesk
7.3
External knowledge base
AnswerDash
SherpaDesk
5.5
Internal knowledge base
AnswerDash
SherpaDesk
9.1

Multi-Channel Help

AnswerDash
SherpaDesk
9.1
Customer portal
AnswerDash
SherpaDesk
9.1
Email support
AnswerDash
SherpaDesk
9.1
Help Desk CRM integration
AnswerDash
SherpaDesk
9.1

Pros

AnswerDash

No answers on this topic

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
No photo available

Cons

AnswerDash

No answers on this topic

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper profile photo

Alternatives Considered

AnswerDash

No answers on this topic

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
No photo available

Return on Investment

AnswerDash

No answers on this topic

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar profile photo

Pricing Details

AnswerDash

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AnswerDash Editions & Modules

Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AnswerDash
SherpaDesk
8.0

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