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5 Ratings
3 Ratings
5 Ratings
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Score 7.4 out of 101
3 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar profile photo

Feature Rating Comparison

Incident and problem management

AnswerDash
SherpaDesk
8.5
Organize and prioritize service tickets
AnswerDash
SherpaDesk
9.1
Subscription-based notifications
AnswerDash
SherpaDesk
9.1
ITSM collaboration and documentation
AnswerDash
SherpaDesk
6.8
Ticket creation and submission
AnswerDash
SherpaDesk
8.9
Ticket response
AnswerDash
SherpaDesk
8.9

Self Help Community

AnswerDash
SherpaDesk
7.3
External knowledge base
AnswerDash
SherpaDesk
5.5
Internal knowledge base
AnswerDash
SherpaDesk
9.1

Multi-Channel Help

AnswerDash
SherpaDesk
9.1
Customer portal
AnswerDash
SherpaDesk
9.1
Email support
AnswerDash
SherpaDesk
9.1
Help Desk CRM integration
AnswerDash
SherpaDesk
9.1

Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • Can create ticket via e-mail
  • Good reporting capabilties
  • Mobile application
  • Free for one person
Cengiz Ucar profile photo

Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • Somewhat slow sometimes
  • Android application needs improvement
Cengiz Ucar profile photo

Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
No photo available

Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar profile photo

Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AnswerDash Editions & Modules
AnswerDash
Additional Pricing Details

SherpaDesk

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SherpaDesk Editions & Modules
SherpaDesk
Edition
1st Tech Free
$01
Adventure Package
$391
1. per agent
Additional Pricing Details