Antavo Enterprise Loyalty Cloud vs. Microsoft Dynamics 365 - Gamification (FantasySalesTeam), deprecated

It is well suited as a fashion and accessories industry customer loyalty programme platform. It is also a well organized way of managing reports and campaigns. It is also very suitable for low-budget programmes and we are satisfied with the services. So it is very suitable for my requirements.

Incentivized

This is a great way to help show people's progress to others. I also liked the way we can set up rewards for those that hit the target. It would be nice to be able to have the data into PowerBI as well since most people are moving reports and KPI's in PowerBI.

Incentivized

• Extremely user friendly.
• Contributes advice and help consistently.
• Great feedback and assistance.
• Great for optimizing campaigns and conversions.

Incentivized

• Easy to setup
• Easy for people to view the dashboard
• Great KPI's out of the box

Incentivized

• Can't access through mobile devices.
• Sometimes uploading files doesn't work.
• Regional languages are not supported in app.

Incentivized

• Sometimes the workflows did not fire correctly
• Creating custom KPI's are harder to setup
• Wish to have these in a PowerBI

Incentivized

Overall usability is very satisfying and it is a good systematic user experience, all the systems having some issues so it is also having issues in the system. But it makes some of our campaigns easily manageable and you can get the best return on investment on our campaigns. It is also very easy to manage too.

Incentivized

It was easy for end users to use the system, or be able to put in on a TV to show the reports. I did not give it a 9 or 10 as the usability for an admin. It takes a good amount of time and knowledge around where to go to to do your job.

Incentivized

Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.

Incentivized

I gave it a seven rating for support. The support we used was just the whitepapers and documentation that Microsoft provides. Microsoft does very well in its documentation. I think its pretty simple to install and configure the system, it's pretty basic on getting it setup.

Incentivized

We used MS Dynamics 365 Gamification because we did not have a Power BI team. The dashboards and animations are better than just having a dashboard. It was also nice to have the KPI's already built, where we did not have to build them to do something so simple. Liked how easy the updates were between the Dynamics system.

Incentivized

• Easily track all the activities on your campaign.
• Great user behavior tracking.
• Reporting is very good with special requirements.

Incentivized

• It helped us close more cases.

Incentivized