Antavo Enterprise Loyalty Cloud vs. Vonage Communications APIs

It is well suited as a fashion and accessories industry customer loyalty programme platform. It is also a well organized way of managing reports and campaigns. It is also very suitable for low-budget programmes and we are satisfied with the services. So it is very suitable for my requirements.

Incentivized

While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.

• Extremely user friendly.
• Contributes advice and help consistently.
• Great feedback and assistance.
• Great for optimizing campaigns and conversions.

Incentivized

• I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
• The accuracy of the services and the non-stop supportive team.
• Simple API, easy to integrate with existing notification functionality in your Laravel apps.
• Ease of implementation. We needed less than one month to go live.

Incentivized

• Can't access through mobile devices.
• Sometimes uploading files doesn't work.
• Regional languages are not supported in app.

Incentivized

• Written documentation and discovery could be a lot better.

Overall usability is very satisfying and it is a good systematic user experience, all the systems having some issues so it is also having issues in the system. But it makes some of our campaigns easily manageable and you can get the best return on investment on our campaigns. It is also very easy to manage too.

Incentivized

The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.

Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.

Incentivized

The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.

Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers. When we have to build a new website we are going to support the solution with Nexmo.

Incentivized

• Easily track all the activities on your campaign.
• Great user behavior tracking.
• Reporting is very good with special requirements.

Incentivized

• Allowed us to go to market faster (positive).
• Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).