What users are saying about
2 Ratings
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Score 6 out of 101
362 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Anybill

Tax Payments to multiple states using one check request. You also will not have to set up multiple vendors in your system.
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Concur Travel and Expense

I highly recommend you run away screaming from any suggestion that you put this garbage into your company. It will cost you millions in lost employee productivity and demoralize your best employees.
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Pros

  • Eliminates multiple vendor set ups
  • Only have to process one check request for multiple jurisdiction payments
  • they take care of the delivery of payment part
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  • It is relatively easy to upload scans or camera images of paper receipts for expenses.
  • Many hotel chains, car rental companies, and airlines exchange their receipts automatically with Concur -- so it is very simple for the user to indicate which of those electronic receipts should be "attached" to which expense report.
  • If you install the Uber Business profile to your phone, all your Uber expenses are also electronically imported to Concur and easy to attach without scanning.
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Cons

  • Tax schema can be confusing
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  • While Travel Request is a good idea and Concur mobile is fantastic, the two are not working together yet. If your company requires the use of Request, it cannot be generated when booking travel in the Concur app, therefore our employees have actually had to step backwards since we implemented Request. They can no longer book airfare from the app, only from the website as that's where a Request is generated from.
  • Sales to Implementation has some major room of improvement. Unfortunately you often don't know what you truly need until you're into implementation and by then it's too late as you've already signed a contract. So be as specific as possible when asking questions, even if you think it's something minor...it may turn into something major that costs extra.
Carol Monk, CPP profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.5
Based on 13 answers
It depends mostly on the company budget.
Silvia Pineda profile photo

Usability

No score
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Concur Travel and Expense9.0
Based on 6 answers
End-User rating: 9
Admin/Developer rating: 4

End-users can submit expenses with little or no training. This is huge. Supporting Concur would be a nightmare if this wasn't the case.

From a system configuration & customization perspective, Concur has the highest learning curve of any app I've used (NetSuite, Salesforce, Boomi, Xactly, Marketo, Zuora).
Evan Trimble profile photo

Reliability and Availability

No score
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Concur Travel and Expense7.3
Based on 4 answers
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Performance

No score
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Concur Travel and Expense8.0
Based on 1 answer
No general complaints here, though it's not a data intensive area.
Evan Trimble profile photo

Support

No score
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Concur Travel and Expense9.0
Based on 5 answers
Easy to access from homepage to support

Users can submit tickets.

We have never had an issue
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Online Training

No score
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Concur Travel and Expense8.0
Based on 1 answer
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble profile photo

Implementation

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Concur Travel and Expense7.9
Based on 5 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP profile photo

Alternatives Considered

I have not used other products. We use to create multiple check requests every month to process different payments in house.
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We used in the past Travel Manager and Govtrip. I don't think these systems exist anymore. Govtrip was similar to Concur.
Samuel Fitzpatrick, MBA profile photo

Scalability

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.0
Based on 1 answer
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Return on Investment

  • increased efficiency of payment process
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  • Increasing ROI... I mean I'm sure everyone is happy getting refunded their money when they spend company funds.
  • I would say that every company should invest in Concur, specifically because it's an easy way for finance to approve or disapprove certain expenses.
  • Concur doesn't have any type of influence on our business objective other than making sure we are budgeting for the company correctly. Since being purchased by a PE firm, it was helpful for our company to see where our funds were going and concur helped in doing that.
Nicole Nagy profile photo

Pricing Details

Anybill

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Anybill More Information

Concur Travel and Expense

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Concur Travel and Expense More Information