Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.0 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$14.90
per year
GoTo Resolve
Score 8.1 out of 10
N/A
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
Pricing
AnyDeskGoTo Resolve
Editions & Modules
Solo
$14.90
per month billed annually
Standard
$29.90
per month billed annually
Advanced
$79.90
per month billed annually
Enterprise
Custom
per year billed annually
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Offerings
Pricing Offerings
AnyDeskGoTo Resolve
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.Prices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
AnyDeskGoTo Resolve
Considered Both Products
AnyDesk
Chose AnyDesk
The free version of TeamViewer is unstable; the remote connection is frequently lost. Anydesk's remote connection is much more reliable and consistent. Even so, I prefer AnyDesk over other software because it's a lot easier to install and runs very well. Aside from that, its …
GoTo Resolve
Chose GoTo Resolve
I think GoTo Resolve has a lot more features than AnyDesk, I use AnyDesk as a backup when there have been issues getting remote control of a system, which has been few and far between. We also had GoToAssist prior to GoTo Resolve and it was good also, but GoTo Resolve has a lot …
Chose GoTo Resolve
security wise the LogMeIn and Goto Resolve is better than any other remote session tools in corporate company. The interface is simpler and
easier to user. the sessions don't end automatically due to which the time is saved. the browser interface of LogMeIn tool doesn't have …
Chose GoTo Resolve
Transferring large files using TeamViewer is practically impossible. During unstable internet connectivity, GoTo Resolve behaves fairly well when compared to TeamViewer.
Chose GoTo Resolve
Few points that show GoTo Ressolve is best choice than others.

I always prefer this app over others due to 1)Safe and secure access and 2) Great User Interface
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AnyDeskGoTo Resolve
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
7.5
28 Ratings
9% below category average
GoTo Resolve
-
Ratings
Screen sharing8.226 Ratings00 Ratings
File transfer6.728 Ratings00 Ratings
Instant message6.724 Ratings00 Ratings
Secure remote access with Smart Card authentication9.218 Ratings00 Ratings
Access to sleeping/powered-off computers7.622 Ratings00 Ratings
Over-the-Internet remote session7.426 Ratings00 Ratings
Initiate remote control from mobile7.425 Ratings00 Ratings
Remote management of servers & workstations7.423 Ratings00 Ratings
Remote Active Directory® management6.020 Ratings00 Ratings
Centralized management dashboard7.323 Ratings00 Ratings
Session record9.824 Ratings00 Ratings
Annotations6.721 Ratings00 Ratings
Monitoring and Alerts6.622 Ratings00 Ratings
Multi-platform remote control7.526 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
AnyDesk
-
Ratings
GoTo Resolve
7.2
17 Ratings
3% above category average
Patch Management00 Ratings7.217 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
AnyDesk
-
Ratings
GoTo Resolve
9.1
42 Ratings
30% above category average
Attended device access00 Ratings9.541 Ratings
Unattended device access00 Ratings8.735 Ratings
Mobile device access00 Ratings8.526 Ratings
Virtual device access00 Ratings8.930 Ratings
Multiple-display support00 Ratings9.334 Ratings
Multiple concurrent sessions00 Ratings9.735 Ratings
Best Alternatives
AnyDeskGoTo Resolve
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
NinjaOne
NinjaOne
Score 9.3 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AnyDeskGoTo Resolve
Likelihood to Recommend
8.1
(28 ratings)
8.7
(99 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(15 ratings)
Usability
9.5
(2 ratings)
9.3
(80 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.3
(12 ratings)
8.4
(6 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
AnyDeskGoTo Resolve
Likelihood to Recommend
AnyDesk Software
If at this point in the pandemic, remote access to a desktop is necessary for you, then AnyDesk is likely a solid solution. However, as the pandemic winds down, remote access is expected to become less and less critical, and thus, the problem that AnyDesk solves is likely (or perhaps, hopefully) going away. Given the bad reputation for using this program by scammers, many customers do not want to connect through it, so over time, I switched to an alternative to Anydesk - the service Getscreen. me, which connects directly from the browser.
Read full review
GoTo (formerly LogMeIn)
Go To Resolve is an ideal solution for larger organizations that span multiple offices/locations. In our case, we work for an international corporation that spans across the nation. Our IT department is typically outsourced from the United States, and we have one in-house IT staff member who looks after the hardware concerns more commonly. With the large number of staff working for our organization, we can be demanding in terms of needing technical support. GoTo Resolve has made this much more practical and convenient for our organization.
Read full review
Pros
AnyDesk Software
  • It has an inbuilt Wake-on-LAN feature, which allows starting the remote computer with just a click.
  • We can create an easy-to-remember custom alias for different systems, it makes it easy to access the systems without any ID or long numbers to remember.
  • It allows auto adapt resolution, it displays the remote system according to the host systems resolution.
Read full review
GoTo (formerly LogMeIn)
  • I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
  • Help end users with new programs and show them how to use them remotely.
  • Fix
  • Trouble shoot computer problems remotely without needing to drive to the location of the computer.
Read full review
Cons
AnyDesk Software
  • The auto-update feature on AnyDesk sometimes offers a technical glitch. It does not work properly on few occasions. I really think it may has a room for improvement.
  • When it comes to Mac AnyDesk may seem a little complex at early times.
  • Video recording captures a low quality frame. I think this should be changed because sometimes video recording is the most essential thing.
Read full review
GoTo (formerly LogMeIn)
  • The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
  • The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
  • Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
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Likelihood to Renew
AnyDesk Software
No answers on this topic
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Usability
AnyDesk Software
AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
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GoTo (formerly LogMeIn)
User interface is extremely intuitive. It is very easy to use. No training needed for my technicians. GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
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Reliability and Availability
AnyDesk Software
No answers on this topic
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
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Performance
AnyDesk Software
No answers on this topic
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Support Rating
AnyDesk Software
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
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Implementation Rating
AnyDesk Software
No answers on this topic
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Alternatives Considered
AnyDesk Software
The free version of TeamViewer is unstable; the remote connection is frequently lost. Anydesk's remote connection is much more reliable and consistent. Even so, I prefer AnyDesk over other software because it's a lot easier to install and runs very well. Aside from that, its simplicity gives it an edge over other software.
Read full review
GoTo (formerly LogMeIn)
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
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Return on Investment
AnyDesk Software
  • Reduce time and efforts spare for sorting out issues.
  • Increase the overall revenue as able to share and present our products to customers easily and in detail.
  • Control our expenses as we can handle any issue that arises remotely.
  • Improve overall customer services as we act quickly and promptly with any issues.
Read full review
GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
Read full review
ScreenShots

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets Board