What users are saying about
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Top Rated
123 Ratings
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Top Rated
4181 Ratings

AnyDesk

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Top Rated
123 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Zoom

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Top Rated
4181 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Remote Administration

    9.1

    AnyDesk

    91%

    Zoom

    Feature Set Not Supported
    N/A
    AnyDesk ranks higher in 14/14 features

    Screen sharing

    9.2
    92%
    28 Ratings
    N/A
    0 Ratings

    File transfer

    8.8
    88%
    30 Ratings
    N/A
    0 Ratings

    Instant message

    9.2
    92%
    26 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.2
    92%
    20 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    8.6
    86%
    25 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    8.6
    86%
    27 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.0
    90%
    24 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    9.4
    94%
    21 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    9.2
    92%
    25 Ratings
    N/A
    0 Ratings

    Session record

    9.1
    91%
    26 Ratings
    N/A
    0 Ratings

    Annotations

    9.0
    90%
    22 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    9.3
    93%
    23 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    9.3
    93%
    28 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    AnyDesk

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.6
    86%
    689 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    691 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.6
    76%
    615 Ratings

    Mobile support

    N/A
    0 Ratings
    8.6
    86%
    90 Ratings

    Screen Sharing

    AnyDesk

    Feature Set Not Supported
    N/A
    8.6

    Zoom

    86%
    Zoom ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    9.0
    90%
    684 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.2
    82%
    450 Ratings

    Online Meetings / Events

    AnyDesk

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.4
    84%
    613 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    671 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.8
    78%
    293 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.8
    88%
    644 Ratings

    Slideshows

    N/A
    0 Ratings
    8.3
    83%
    466 Ratings

    Online Events Collaboration

    AnyDesk

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.8
    88%
    586 Ratings

    Audience polling

    N/A
    0 Ratings
    8.2
    82%
    379 Ratings

    Q&A

    N/A
    0 Ratings
    8.4
    84%
    424 Ratings

    Online Events Security

    AnyDesk

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.3
    83%
    503 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    555 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.3
    83%
    393 Ratings

    Attribute Ratings

    • AnyDesk is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.2

    AnyDesk

    92%
    30 Ratings
    8.9

    Zoom

    89%
    705 Ratings

    Likelihood to Renew

    AnyDesk

    N/A
    0 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    9.5

    AnyDesk

    95%
    2 Ratings
    8.8

    Zoom

    88%
    39 Ratings

    Availability

    AnyDesk

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    AnyDesk

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    9.3

    AnyDesk

    93%
    20 Ratings
    8.3

    Zoom

    83%
    53 Ratings

    Implementation Rating

    AnyDesk

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Contract Terms and Pricing Model

    AnyDesk

    N/A
    0 Ratings
    7.7

    Zoom

    77%
    15 Ratings

    Product Scalability

    AnyDesk

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    AnyDesk

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Likelihood to Recommend

    AnyDesk

    If at this point in the pandemic, remote access to a desktop is necessary for you, then AnyDesk is likely a solid solution. However, as the pandemic winds down, remote access is expected to become less and less critical, and thus, the problem that AnyDesk solves is likely (or perhaps, hopefully) going away. Given the bad reputation for using this program by scammers, many customers do not want to connect through it, so over time, I switched to an alternative to Anydesk - the service Getscreen. me, which connects directly from the browser.
    Anonymous | TrustRadius Reviewer

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Randy Palmer | TrustRadius Reviewer

    Pros

    AnyDesk

    • It has an inbuilt Wake-on-LAN feature, which allows starting the remote computer with just a click.
    • We can create an easy-to-remember custom alias for different systems, it makes it easy to access the systems without any ID or long numbers to remember.
    • It allows auto adapt resolution, it displays the remote system according to the host systems resolution.
    Ankit Kumar | TrustRadius Reviewer

    Zoom

    • The ease of hosting & joining meetings with a simple URL.
    • The ability to screen-share and share control of screens seamlessly makes collaboration even better.
    • Participants limit in a zoom meeting is way better than other collaboration tools.
    • Ability to restrict unwanted users from joining the meeting even with the meeting password.
    Sameera Srivastava | TrustRadius Reviewer

    Cons

    AnyDesk

    • The auto-update feature on AnyDesk sometimes offers a technical glitch. It does not work properly on few occasions. I really think it may has a room for improvement.
    • When it comes to Mac AnyDesk may seem a little complex at early times.
    • Video recording captures a low quality frame. I think this should be changed because sometimes video recording is the most essential thing.
    Sumith Kumar | TrustRadius Reviewer

    Zoom

    • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
    • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
    • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
    Muhammad Hossain | TrustRadius Reviewer

    Pricing Details

    AnyDesk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $118.8 per year

    AnyDesk Editions & Modules

    Edition
    Essentials9.991
    Performance19.901
    EnterpriseCustom
    1. per month billed annually
    2. none
    Additional Pricing Details

    Zoom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14.99 per month

    Zoom Editions & Modules

    On-premise Edition
    Virtual H.323/SIP Room Connector$491
    Business19.991
    1. per month
    SaaS Edition
    BasicFree1
    Pro14.992
    Business19.992
    Enterprise19.992
    1. Free
    2. per month/per license
    Additional Pricing Details
    Discounts available for each plan if you pay annually.

    Likelihood to Renew

    AnyDesk

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.5
    Based on 15 answers
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Stefan Scherbik | TrustRadius Reviewer

    Usability

    AnyDesk

    AnyDesk 9.5
    Based on 2 answers
    AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
    Anonymous | TrustRadius Reviewer

    Zoom

    Zoom 8.8
    Based on 39 answers
    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Bart Harris | TrustRadius Reviewer

    Reliability and Availability

    AnyDesk

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Stefan Scherbik | TrustRadius Reviewer

    Performance

    AnyDesk

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Stefan Scherbik | TrustRadius Reviewer

    Support Rating

    AnyDesk

    AnyDesk 9.3
    Based on 20 answers
    I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
    João Mauricio | TrustRadius Reviewer

    Zoom

    Zoom 8.3
    Based on 53 answers
    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Kenneth Hess | TrustRadius Reviewer

    Implementation Rating

    AnyDesk

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 14 answers
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Stefan Scherbik | TrustRadius Reviewer

    Alternatives Considered

    AnyDesk

    The free version of TeamViewer is unstable; the remote connection is frequently lost. Anydesk's remote connection is much more reliable and consistent. Even so, I prefer AnyDesk over other software because it's a lot easier to install and runs very well. Aside from that, its simplicity gives it an edge over other software.
    Aononna Tazin | TrustRadius Reviewer

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Sarah Martin | TrustRadius Reviewer

    Contract Terms and Pricing Model

    AnyDesk

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 7.7
    Based on 15 answers
    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Brandon Losover | TrustRadius Reviewer

    Scalability

    AnyDesk

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 1 answer
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Stefan Scherbik | TrustRadius Reviewer

    Professional Services

    AnyDesk

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.1
    Based on 8 answers
    Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
    Santanu Sen | TrustRadius Reviewer

    Return on Investment

    AnyDesk

    • Reduce time and efforts spare for sorting out issues.
    • Increase the overall revenue as able to share and present our products to customers easily and in detail.
    • Control our expenses as we can handle any issue that arises remotely.
    • Improve overall customer services as we act quickly and promptly with any issues.
    Hamada El Shahat | TrustRadius Reviewer

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Aurpa Fiza | TrustRadius Reviewer

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