Likelihood to Recommend AODocs provides a world-class corporate content management solution for enterprises of all sizes. This company has top-notch product development, support, and professional services team, and they're building a community of like-minded customers who can benefit from one other's knowledge and experiences. A remarkable set of extensions, migration tools, and links to other relevant services make up the ecosystem of functionality.
Read full review ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
Read full review Pros With this technology, you don't have to rely on experts all the time to design functional processes, which is a big plus for me. There is a superb support team and expert services, and they'll get you up and running in no time. Our document management system has been enhanced, and it now updates and maintains itself more quickly. Read full review Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents. Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access. Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance. Read full review Cons There is some difficulty in understanding the training material. Make it easier to understand how to use key features in real-world work situations by providing more thorough examples or videos. Custom scripts would benefit from greater online training and certification options. The user interface is a nightmare to work with. It could take anywhere from five to ten clicks to move a file to a new subfolder. Read full review Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files. Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information. Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization. Read full review Support Rating Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
Read full review Alternatives Considered Using AODocs, we can solve difficult business procedures immediately. Regular updates bring new capabilities to the platform. This workflow engine is superior to all others I've used in
SharePoint and
Nintex over the years. Until now, I (we) have not encountered a business problem that we couldn't solve. AODocs is a top-notch service.
Read full review Return on Investment There are two methods used to regulate access: workflow and state-based. Improved content discovery abilities. An understanding of the content and usage of our organization's resources. Read full review Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform. Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository. Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline. Read full review ScreenShots