AODocs vs. SmartVault

AODocs provides a world-class corporate content management solution for enterprises of all sizes. This company has top-notch product development, support, and professional services team, and they're building a community of like-minded customers who can benefit from one other's knowledge and experiences. A remarkable set of extensions, migration tools, and links to other relevant services make up the ecosystem of functionality.

Incentivized

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

• With this technology, you don't have to rely on experts all the time to design functional processes, which is a big plus for me.
• There is a superb support team and expert services, and they'll get you up and running in no time.
• Our document management system has been enhanced, and it now updates and maintains itself more quickly.

Incentivized

• Easy navigation
• Email notifications
• Document previews

• There is some difficulty in understanding the training material. Make it easier to understand how to use key features in real-world work situations by providing more thorough examples or videos.
• Custom scripts would benefit from greater online training and certification options.
• The user interface is a nightmare to work with. It could take anywhere from five to ten clicks to move a file to a new subfolder.

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

Using AODocs, we can solve difficult business procedures immediately. Regular updates bring new capabilities to the platform. This workflow engine is superior to all others I've used in SharePoint and Nintex over the years. Until now, I (we) have not encountered a business problem that we couldn't solve. AODocs is a top-notch service.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

• There are two methods used to regulate access: workflow and state-based.
• Improved content discovery abilities.
• An understanding of the content and usage of our organization's resources.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection