Apache Guacamole vs. GoTo Resolve

Limitations are only the effort you want to have to configure it (correctly).

Incentivized

Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.

Incentivized

• Remote connect to Linux OS
• Remote connect to Windows OS

Incentivized

• I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
• Help end users with new programs and show them how to use them remotely.
• Fix
• Trouble shoot computer problems remotely without needing to drive to the location of the computer.

Incentivized

• We have experienced some stability problems (mostly Tomcat related).
• The interface could be a little more user-friendly.
• Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.

Incentivized

• The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
• The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
• Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.

Incentivized

I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.

Incentivized

it's easy

Incentivized

From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security

Incentivized

It's easy and free of use, therefore perfect for quick implementations when needed.

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

We have successfully used noVNC for remote access.

Incentivized

Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.

Incentivized

• The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.

Incentivized

• We managed to work in a way that was impossible before these kinds of tools were offered in the market
• The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
• If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future

Incentivized