Apache Guacamole vs. NetSupport Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apache Guacamole
Score 9.9 out of 10
N/A
Apache Guacamole is a clientless remote desktop gateway. Once installed on a server, all that is needed to access remote desktops is a web browser. Apache Guacamole is free and open source software. It is licensed under the Apache License, Version 2.0, and is maintained by a community of developers that use Guacamole to access their own development environments.N/A
NetSupport Manager
Score 9.0 out of 10
N/A
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.N/A
Pricing
Apache GuacamoleNetSupport Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Apache GuacamoleNetSupport Manager
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Apache GuacamoleNetSupport Manager
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Apache GuacamoleNetSupport Manager
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Apache Guacamole
8.7
2 Ratings
7% above category average
NetSupport Manager
10.0
1 Ratings
21% above category average
Screen sharing9.52 Ratings10.01 Ratings
File transfer9.12 Ratings10.01 Ratings
Access to sleeping/powered-off computers9.12 Ratings10.01 Ratings
Over-the-Internet remote session10.02 Ratings00 Ratings
Initiate remote control from mobile7.02 Ratings00 Ratings
Remote management of servers & workstations9.52 Ratings10.01 Ratings
Centralized management dashboard8.01 Ratings10.01 Ratings
Session record8.01 Ratings00 Ratings
Monitoring and Alerts7.01 Ratings10.01 Ratings
Multi-platform remote control9.52 Ratings10.01 Ratings
Instant message00 Ratings10.01 Ratings
Secure remote access with Smart Card authentication00 Ratings10.01 Ratings
Remote Active Directory® management00 Ratings10.01 Ratings
Annotations00 Ratings10.01 Ratings
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Apache GuacamoleNetSupport Manager
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Score 9.2 out of 10
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Score 9.2 out of 10
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User Ratings
Apache GuacamoleNetSupport Manager
Likelihood to Recommend
8.6
(2 ratings)
9.0
(1 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Apache GuacamoleNetSupport Manager
Likelihood to Recommend
Apache
Limitations are only the effort you want to have to configure it (correctly).
Read full review
NetSupport
It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
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Pros
Apache
  • Remote connect to Linux OS
  • Remote connect to Windows OS
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NetSupport
  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
Read full review
Cons
Apache
  • We have experienced some stability problems (mostly Tomcat related).
  • The interface could be a little more user-friendly.
  • Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.
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NetSupport
  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
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Usability
Apache
it's easy
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NetSupport
No answers on this topic
Implementation Rating
Apache
It's easy and free of use, therefore perfect for quick implementations when needed.
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NetSupport
No answers on this topic
Alternatives Considered
Apache
We have successfully used noVNC for remote access.
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NetSupport
I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
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Return on Investment
Apache
  • The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.
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NetSupport
  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
Read full review
ScreenShots