Hadoop vs Oracle Siebel CRM

• HDFS is reliable and solid, and in my experience with it, there are very few problems using it
• Enterprise support from different vendors makes it easier to 'sell' inside an enterprise
• It provides High Scalability and Redundancy
• Horizontal scaling and distributed architecture

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• Great data model: the out of the box version comes with standard objects that support most of the industries business models
• Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
• Lots of resources available on the product
• Supported by Oracle one of the world leader in IT

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• Hadoop is a batch oriented processing framework, it lacks real time or stream processing.
• Hadoop's HDFS file system is not a POSIX compliant file system and does not work well with small files, especially smaller than the default block size.
• Hadoop cannot be used for running interactive jobs or analytics.

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• Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
• Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
• The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...

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• Hadoop has allowed us to scale out a few of our tier-1, customer facing applications to provide very fast access to reports and analytics.
• Hadoop was easily implemented by our Linux team and onboarded by our Hadoop Admins.
• Hadoop has been a very stable platform and only goes down due to server patching or other maintenance.

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• This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
• We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
• We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

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