Apache Hadoop vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hadoop
Score 7.1 out of 10
N/A
Hadoop is an open source software from Apache, supporting distributed processing and data storage. Hadoop is popular for its scalability, reliability, and functionality available across commoditized hardware.N/A
Oracle Siebel CRM
Score 6.4 out of 10
N/A
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
Pricing
Apache HadoopOracle Siebel CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HadoopOracle Siebel CRM
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Apache HadoopOracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
8.8
19 Ratings
14% above category average
Customer data management / contact management00 Ratings9.018 Ratings
Workflow management00 Ratings9.018 Ratings
Territory management00 Ratings9.014 Ratings
Opportunity management00 Ratings9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.013 Ratings
Contract management00 Ratings9.313 Ratings
Quote & order management00 Ratings8.712 Ratings
Interaction tracking00 Ratings10.014 Ratings
Channel / partner relationship management00 Ratings9.310 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.1
18 Ratings
19% above category average
Case management00 Ratings8.716 Ratings
Call center management00 Ratings10.014 Ratings
Help desk management00 Ratings8.712 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
7.9
13 Ratings
5% above category average
Lead management00 Ratings8.911 Ratings
Email marketing00 Ratings7.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
8.5
14 Ratings
11% above category average
Task management00 Ratings8.713 Ratings
Billing and invoicing management00 Ratings8.39 Ratings
Reporting00 Ratings8.313 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Forecasting00 Ratings8.012 Ratings
Pipeline visualization00 Ratings7.013 Ratings
Customizable reports00 Ratings7.015 Ratings
Customization
Comparison of Customization features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.6
17 Ratings
24% above category average
Custom fields00 Ratings10.017 Ratings
Custom objects00 Ratings10.017 Ratings
Scripting environment00 Ratings8.214 Ratings
API for custom integration00 Ratings10.015 Ratings
Security
Comparison of Security features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
10.0
16 Ratings
18% above category average
Single sign-on capability00 Ratings10.015 Ratings
Role-based user permissions00 Ratings10.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
6.8
9 Ratings
7% below category average
Social data00 Ratings6.89 Ratings
Social engagement00 Ratings6.89 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
10.0
12 Ratings
33% above category average
Marketing automation00 Ratings10.012 Ratings
Compensation management00 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
5.0
11 Ratings
40% below category average
Mobile access00 Ratings5.011 Ratings
Best Alternatives
Apache HadoopOracle Siebel CRM
Small Businesses

No answers on this topic

Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Cloudera Manager
Cloudera Manager
Score 9.9 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
IBM Analytics Engine
IBM Analytics Engine
Score 8.7 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Apache HadoopOracle Siebel CRM
Likelihood to Recommend
8.9
(36 ratings)
8.6
(21 ratings)
Likelihood to Renew
9.6
(8 ratings)
-
(0 ratings)
Usability
8.5
(5 ratings)
8.0
(2 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
7.5
(3 ratings)
3.0
(2 ratings)
Online Training
6.1
(2 ratings)
-
(0 ratings)
User Testimonials
Apache HadoopOracle Siebel CRM
Likelihood to Recommend
Apache
Altogether, I want to say that Apache Hadoop is well-suited to a larger and unstructured data flow like an aggregation of web traffic or even advertising. I think Apache Hadoop is great when you literally have petabytes of data that need to be stored and processed on an ongoing basis. Also, I would recommend that the software should be supplemented with a faster and interactive database for a better querying service. Lastly, it's very cost-effective so it is good to give it a shot before coming to any conclusion.
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Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros
Apache
  • Handles large amounts of unstructured data well, for business level purposes
  • Is a good catchall because of this design, i.e. what does not fit into our vertical tables fits here.
  • Decent for large ETL pipelines and logging free-for-alls because of this, also.
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Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
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Cons
Apache
  • Less organizational support system. Bugs need to be fixed and outside help take a long time to push updates
  • Not for small data sets
  • Data security needs to be ramped up
  • Failure in NameNode has no replication which takes a lot of time to recover
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Likelihood to Renew
Apache
Hadoop is organization-independent and can be used for various purposes ranging from archiving to reporting and can make use of economic, commodity hardware. There is also a lot of saving in terms of licensing costs - since most of the Hadoop ecosystem is available as open-source and is free
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Oracle
No answers on this topic
Usability
Apache
Great! Hadoop has an easy to use interface that mimics most other data warehouses. You can access your data via SQL and have it display in a terminal before exporting it to your business intelligence platform of choice. Of course, for smaller data sets, you can also export it to Microsoft Excel.
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Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
Apache
We went with a third party for support, i.e., consultant. Had we gone with Azure or Cloudera, we would have obtained support directly from the vendor. my rating is more on the third party we selected and doesn't reflect the overall support available for Hadoop. I think we could have done better in our selection process, however, we were trying to use an already approved vendor within our organization. There is plenty of self-help available for Hadoop online.
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Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Online Training
Apache
Hadoop is a complex topic and best suited for classrom training. Online training are a waste of time and money.
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Oracle
No answers on this topic
Alternatives Considered
Apache
Not used any other product than Hadoop and I don't think our company will switch to any other product, as Hadoop is providing excellent results. Our company is growing rapidly, Hadoop helps to keep up our performance and meet customer expectations. We also use HDFS which provides very high bandwidth to support MapReduce workloads.
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Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
Apache
  • There are many advantages of Hadoop as first it has made the management and processing of extremely colossal data very easy and has simplified the lives of so many people including me.
  • Hadoop is quite interesting due to its new and improved features plus innovative functions.
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
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