Hadoop is an open source software from Apache, supporting distributed processing and data storage. Hadoop is popular for its scalability, reliability, and functionality available across commoditized hardware.
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Oracle Siebel CRM
Score 6.3 out of 10
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An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Pricing
Apache Hadoop
Oracle Siebel CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Hadoop
Oracle Siebel CRM
Free Trial
No
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Apache Hadoop
Oracle Siebel CRM
Features
Apache Hadoop
Oracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.7
19 Ratings
22% above category average
Customer data management / contact management
00 Ratings
10.018 Ratings
Workflow management
00 Ratings
10.018 Ratings
Territory management
00 Ratings
9.014 Ratings
Opportunity management
00 Ratings
10.017 Ratings
Integration with email client (e.g., Outlook or Gmail)
00 Ratings
9.013 Ratings
Contract management
00 Ratings
10.013 Ratings
Quote & order management
00 Ratings
10.012 Ratings
Interaction tracking
00 Ratings
9.014 Ratings
Channel / partner relationship management
00 Ratings
10.010 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.7
18 Ratings
24% above category average
Case management
00 Ratings
10.016 Ratings
Call center management
00 Ratings
10.014 Ratings
Help desk management
00 Ratings
9.012 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
10.0
13 Ratings
26% above category average
Lead management
00 Ratings
10.011 Ratings
Email marketing
00 Ratings
10.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.3
14 Ratings
20% above category average
Task management
00 Ratings
10.013 Ratings
Billing and invoicing management
00 Ratings
9.09 Ratings
Reporting
00 Ratings
9.013 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.3
16 Ratings
20% above category average
Forecasting
00 Ratings
9.012 Ratings
Pipeline visualization
00 Ratings
9.013 Ratings
Customizable reports
00 Ratings
10.015 Ratings
Customization
Comparison of Customization features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
10.0
17 Ratings
27% above category average
Custom fields
00 Ratings
10.017 Ratings
Custom objects
00 Ratings
10.017 Ratings
Scripting environment
00 Ratings
10.014 Ratings
API for custom integration
00 Ratings
10.015 Ratings
Security
Comparison of Security features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.5
16 Ratings
13% above category average
Single sign-on capability
00 Ratings
10.015 Ratings
Role-based user permissions
00 Ratings
9.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.0
9 Ratings
19% above category average
Social data
00 Ratings
9.09 Ratings
Social engagement
00 Ratings
9.09 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Apache Hadoop
-
Ratings
Oracle Siebel CRM
9.5
12 Ratings
25% above category average
Marketing automation
00 Ratings
10.012 Ratings
Compensation management
00 Ratings
9.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
Altogether, I want to say that Apache Hadoop is well-suited to a larger and unstructured data flow like an aggregation of web traffic or even advertising. I think Apache Hadoop is great when you literally have petabytes of data that need to be stored and processed on an ongoing basis. Also, I would recommend that the software should be supplemented with a faster and interactive database for a better querying service. Lastly, it's very cost-effective so it is good to give it a shot before coming to any conclusion.
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Great data model: the out of the box version comes with standard objects that support most of the industries business models: Finance, Communications, Utilities, Public Sector, Life Sciences to name a few.
Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
Lots of resources available on the product
Supported by Oracle one of the world leader in IT
Multiple developers can configure and test concurrently in their own workspace and then merge the result in the main application.
Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Hadoop is organization-independent and can be used for various purposes ranging from archiving to reporting and can make use of economic, commodity hardware. There is also a lot of saving in terms of licensing costs - since most of the Hadoop ecosystem is available as open-source and is free
As Hadoop enterprise licensed version is quite fine tuned and easy to use makes it good choice for Hadoop administrators. It’s scalability and integration with Kerberos is good option for authentication and authorisation. installation can be improved. logging can be improved so that it become easier for debugging purposes. parallel processing of data is achieved easily.
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
It's a great value for what you pay, and most Data Base Administrators (DBAs) can walk in and use it without substantial training. I tend to dabble on the analyst side, so querying the data I need feels like it can take forever, especially on higher traffic days like Monday.
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
Not used any other product than Hadoop and I don't think our company will switch to any other product, as Hadoop is providing excellent results. Our company is growing rapidly, Hadoop helps to keep up our performance and meet customer expectations. We also use HDFS which provides very high bandwidth to support MapReduce workloads.
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
There are many advantages of Hadoop as first it has made the management and processing of extremely colossal data very easy and has simplified the lives of so many people including me.
Hadoop is quite interesting due to its new and improved features plus innovative functions.
This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.