What users are saying about
245 Ratings
245 Ratings
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Score 8.4 out of 100
86 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Hadoop

Apache Hadoop (and its subsequent add-ons) are well-suited to larger, unstructured data flows, such as aggregation of web traffic or advertising. Geospatial algorithms and their outputs are well-suited for this kind of aggregation as structuring that data is challenging, but leaving it unstructured and performing queries as-needed is a better fit for most business models. With the advent of data science, I would expect Hadoop fits a LOT of their initial outputs quite well.
Joe Hughes | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Hadoop
Oracle Siebel CRM
8.2
Customer data management / contact management
Hadoop
Oracle Siebel CRM
9.1
Workflow management
Hadoop
Oracle Siebel CRM
9.4
Territory management
Hadoop
Oracle Siebel CRM
8.4
Opportunity management
Hadoop
Oracle Siebel CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
Hadoop
Oracle Siebel CRM
7.5
Contract management
Hadoop
Oracle Siebel CRM
8.1
Quote & order management
Hadoop
Oracle Siebel CRM
7.8
Interaction tracking
Hadoop
Oracle Siebel CRM
7.8
Channel / partner relationship management
Hadoop
Oracle Siebel CRM
6.9

Customer Service & Support

Hadoop
Oracle Siebel CRM
9.6
Case management
Hadoop
Oracle Siebel CRM
9.7
Call center management
Hadoop
Oracle Siebel CRM
9.6
Help desk management
Hadoop
Oracle Siebel CRM
9.5

Marketing Automation

Hadoop
Oracle Siebel CRM
7.9
Lead management
Hadoop
Oracle Siebel CRM
8.8
Email marketing
Hadoop
Oracle Siebel CRM
6.9

CRM Project Management

Hadoop
Oracle Siebel CRM
8.0
Task management
Hadoop
Oracle Siebel CRM
9.0
Billing and invoicing management
Hadoop
Oracle Siebel CRM
7.5
Reporting
Hadoop
Oracle Siebel CRM
7.6

CRM Reporting & Analytics

Hadoop
Oracle Siebel CRM
8.2
Forecasting
Hadoop
Oracle Siebel CRM
8.6
Pipeline visualization
Hadoop
Oracle Siebel CRM
8.4
Customizable reports
Hadoop
Oracle Siebel CRM
7.7

Customization

Hadoop
Oracle Siebel CRM
8.2
Custom fields
Hadoop
Oracle Siebel CRM
8.4
Custom objects
Hadoop
Oracle Siebel CRM
8.4
Scripting environment
Hadoop
Oracle Siebel CRM
8.2
API for custom integration
Hadoop
Oracle Siebel CRM
8.0

Security

Hadoop
Oracle Siebel CRM
8.2
Single sign-on capability
Hadoop
Oracle Siebel CRM
8.0
Role-based user permissions
Hadoop
Oracle Siebel CRM
8.4

Social CRM

Hadoop
Oracle Siebel CRM
6.7
Social data
Hadoop
Oracle Siebel CRM
6.8
Social engagement
Hadoop
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Hadoop
Oracle Siebel CRM
6.5
Marketing automation
Hadoop
Oracle Siebel CRM
6.8
Compensation management
Hadoop
Oracle Siebel CRM
6.1

Platform

Hadoop
Oracle Siebel CRM
6.5
Mobile access
Hadoop
Oracle Siebel CRM
6.5

Pros

Hadoop

  • HDFS is reliable and solid, and in my experience with it, there are very few problems using it
  • Enterprise support from different vendors makes it easier to 'sell' inside an enterprise
  • It provides High Scalability and Redundancy
  • Horizontal scaling and distributed architecture
Bharadwaj (Brad) Chivukula | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Hadoop

  • Hadoop is a batch oriented processing framework, it lacks real time or stream processing.
  • Hadoop's HDFS file system is not a POSIX compliant file system and does not work well with small files, especially smaller than the default block size.
  • Hadoop cannot be used for running interactive jobs or analytics.
Mrugen Deshmukh | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Likelihood to Renew

Hadoop

Hadoop 9.6
Based on 8 answers
Hadoop is organization-independent and can be used for various purposes ranging from archiving to reporting and can make use of economic, commodity hardware. There is also a lot of saving in terms of licensing costs - since most of the Hadoop ecosystem is available as open-source and is free
Bhushan Lakhe | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Usability

Hadoop

Hadoop 8.5
Based on 5 answers
Great! Hadoop has an easy to use interface that mimics most other data warehouses. You can access your data via SQL and have it display in a terminal before exporting it to your business intelligence platform of choice. Of course, for smaller data sets, you can also export it to Microsoft Excel.
Blake Baron | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Support Rating

Hadoop

Hadoop 6.9
Based on 6 answers
We went with a third party for support, i.e., consultant. Had we gone with Azure or Cloudera, we would have obtained support directly from the vendor. my rating is more on the third party we selected and doesn't reflect the overall support available for Hadoop. I think we could have done better in our selection process, however, we were trying to use an already approved vendor within our organization. There is plenty of self-help available for Hadoop online.
Gene Baker | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

Online Training

Hadoop

Hadoop 6.1
Based on 2 answers
Hadoop is a complex topic and best suited for classrom training. Online training are a waste of time and money.
Bhushan Lakhe | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Hadoop

Not used any other product than Hadoop and I don't think our company will switch to any other product, as Hadoop is providing excellent results. Our company is growing rapidly, Hadoop helps to keep up our performance and meet customer expectations. We also use HDFS which provides very high bandwidth to support MapReduce workloads.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Hadoop

  • Hadoop has allowed us to scale out a few of our tier-1, customer facing applications to provide very fast access to reports and analytics.
  • Hadoop was easily implemented by our Linux team and onboarded by our Hadoop Admins.
  • Hadoop has been a very stable platform and only goes down due to server patching or other maintenance.
Mark McCully | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

Hadoop

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Hadoop
8.2
Oracle Siebel CRM
8.5

Likelihood to Renew

Hadoop
9.6
Oracle Siebel CRM

Usability

Hadoop
8.5
Oracle Siebel CRM
9.0

Performance

Hadoop
8.0
Oracle Siebel CRM

Support Rating

Hadoop
6.9
Oracle Siebel CRM
9.0

Online Training

Hadoop
6.1
Oracle Siebel CRM

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