Likelihood to Recommend Altogether, I want to say that Apache Hadoop is well-suited to a larger and unstructured data flow like an aggregation of web traffic or even advertising. I think Apache Hadoop is great when you literally have petabytes of data that need to be stored and processed on an ongoing basis. Also, I would recommend that the software should be supplemented with a faster and interactive database for a better querying service. Lastly, it's very cost-effective so it is good to give it a shot before coming to any conclusion.
Read full review As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Read full review Pros Handles large amounts of unstructured data well, for business level purposes Is a good catchall because of this design, i.e. what does not fit into our vertical tables fits here. Decent for large ETL pipelines and logging free-for-alls because of this, also. Read full review Great data model: the out of the box version comes with standard objects that support most of the industries business models Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible. Lots of resources available on the product Supported by Oracle one of the world leader in IT Read full review Cons Less organizational support system. Bugs need to be fixed and outside help take a long time to push updates Not for small data sets Data security needs to be ramped up Failure in NameNode has no replication which takes a lot of time to recover Read full review Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target). Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc). The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up... Read full review Likelihood to Renew Hadoop is organization-independent and can be used for various purposes ranging from archiving to reporting and can make use of economic, commodity hardware. There is also a lot of saving in terms of licensing costs - since most of the Hadoop ecosystem is available as open-source and is free
Read full review Usability Great! Hadoop has an easy to use interface that mimics most other data warehouses. You can access your data via SQL and have it display in a terminal before exporting it to your business intelligence platform of choice. Of course, for smaller data sets, you can also export it to Microsoft Excel.
Read full review Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
Read full review Support Rating We went with a third party for support, i.e., consultant. Had we gone with Azure or Cloudera, we would have obtained support directly from the vendor. my rating is more on the third party we selected and doesn't reflect the overall support available for Hadoop. I think we could have done better in our selection process, however, we were trying to use an already approved vendor within our organization. There is plenty of self-help available for Hadoop online.
Gene Baker Vice President, Chief Architect, Development Manager and Software Engineer
Read full review We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
Read full review Online Training Hadoop is a complex topic and best suited for classrom training. Online training are a waste of time and money.
Read full review Alternatives Considered Not used any other product than Hadoop and I don't think our company will switch to any other product, as Hadoop is providing excellent results. Our company is growing rapidly, Hadoop helps to keep up our performance and meet customer expectations. We also use HDFS which provides very high bandwidth to support MapReduce workloads.
Read full review We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.
Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Read full review Return on Investment There are many advantages of Hadoop as first it has made the management and processing of extremely colossal data very easy and has simplified the lives of so many people including me. Hadoop is quite interesting due to its new and improved features plus innovative functions. Read full review This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day. We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%. We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live. Read full review ScreenShots